• Provide counsel and strategic recommendations to senior leadership regarding content, personalization, and customer engagement strategies. • Drive development of product definitions, capability roadmaps, and solution plans that optimize enterprise content and personalization investments. • Evaluate business opportunities and emerging technologies to define and evolve the content and personalization portfolio. • Analyze market trends, customer expectations, competitive landscapes, and digital experience innovations to identify opportunities for both parity and differentiation. • Develop and maintain strategic roadmaps that align business priorities, customer experience goals, and technology investments. • Establish strategies, operational objectives, and governance approaches for enterprise content and personalization capabilities. • Lead the strategy and adoption of headless and composable content management capabilities across the enterprise. • Define scalable solutions for modular content creation, content reuse, metadata management, and dynamic content delivery. • Drive implementation of content-as-a-service capabilities that enable rapid deployment across channels and customer journeys. • Partner with architecture and engineering teams to ensure content platforms support enterprise scalability, flexibility, and personalization objectives. • Develop enterprise standards, best practices, and governance models for dynamic content management. • Shape and deliver personalization capabilities that dynamically tailor content based on customer context, behaviors, preferences, business rules, and AI-driven insights. • Enable consistent content experiences across inbound and outbound customer touchpoints, including web, mobile applications, email, SMS, push notifications, customer portals, and service channels. • Define strategies that improve relevance, engagement, conversion, adoption, and customer satisfaction through personalized experiences. • Collaborate with product, digital, marketing, communications, data, analytics, and CX teams to operationalize personalization at scale. • Identify opportunities where AI, automation, and advanced analytics can improve content operations, content creation, governance, targeting, and customer engagement. • Develop innovative value propositions and feature strategies that enhance enterprise content and personalization capabilities. • Evaluate solution alternatives and recommend approaches balancing customer value, business outcomes, technical feasibility, and operational efficiency. • Lead complex initiatives through experimentation, piloting, measurement, and enterprise-scale adoption. • Lead highly visible, cross-functional strategic initiatives that span multiple business and technology organizations. • Influence stakeholders at all levels without direct authority to drive alignment, commitment, and execution. • Interpret complex internal and external business challenges and recommend solutions and best practices. • Serve as a trusted advisor and recognized subject matter expert on content strategy, personalization, and digital experience capabilities.

• Support budget development for grant proposals by partnering with program and country office staff to translate program needs into sound financial plans. • Conduct regular review of award portfolios, including oversight of life-of-award meetings, to identify and mitigate potential risks and coordinate with cost center staff to develop spend plans that align with scope of work and donor conditions. • Prepare donor spending reports ensuring data accuracy and compliance with donor and audit requirements. • Manage donor billing, including monitoring prompt receipt of receivables. • Ensure proper closeout of awards, aligning with donor requirements and SCUS awards management requirements. • Work on the development and implementation of the annual fiscal budget process for your portfolio, ensuring alignment with organizational goals and objectives. • Partner with country office leadership to develop and analyze financial projections and forecasts for awards portfolio, identifying and addressing financial risks. • Use financial data and historical spending to provide direction to cost centers, prepare financial projections, ensuring spending plans are aligned with organizational objectives and risk tolerance. • Conduct regular budget reviews of your awards to ensure proper and efficient use of funding and advise teams of spending. • Assist with the development of financial training materials and conduct regular trainings for finance and program staff on financial policies, procedures, and award compliance. • Work with Managing Director and Senior Director to update financial policies and procedures and implement best practices across the team. • Support the completion of needs assessments to identify staff training requirements, evaluate the effectiveness of training programs, and make improvements as needed. • Assist in training both internal and external stakeholders on various financial topics including: Budget holder guidance, Financial policies and procedures, Donor compliance and reports, Federal regulations, i.e. 2 CFR 200, EDGAR, and others. • Work with Sr. Director to ensure training needs are being met for both internal and external stakeholders for awards in your portfolio.

• The Associate Advisor Guide will identify, qualify, and develop quality sales opportunities. • Handle lead generation programs, call campaigns and strategies to acquire new clients. • Engage clients through inbound calls and follow-up outbound calls, e mail and other approved media. • Exhibit a high degree of energy. • Engage prospective clients by building trusting relationships with a high degree of integrity and personal accountability. • Ensure exceptional service and satisfaction. • Participate in an open-communication environment within a busy team. • Other duties or tasks as assigned by management.

• As an Outbound Customer Advisor you work for the largest sustainable energy company in Europe • Your job is to provide people with the service they deserve • You will call people that showed interest in the service as well as other cold leads and explain the benefits of becoming a customer and how they can conclude a contract • You support them by answering their questions and making the best proposal with your commercial thinking • You provide new customers with good advice and inform them about the products, services and benefits • Your goal is to transform a potential customer into a satisfied new customer through excellent service • Admin tasks related to finalizing contract details