• Work closely with the Channel Sales Manager, Payment Advisors, Relationship Managers to intake, plan and deploy new referral and partnership relationships. • Serve as the primary and central point of contact for the Commercial Bank on net new partner opportunities and direct merchant sales opportunities for our Technology Sales Team. • Build and maintain strong, trusted relationships at multiple levels within partner organizations. • Identify early warning signs that may impact partner success, customer experience, or credit quality and escalate as appropriate. • Act as the partner’s advocate within the bank while ensuring alignment with bank policies, risk standards, and strategic priorities. • Partner with credit, compliance, legal, and risk teams to address concerns and implement mitigation strategies with prudent risk management to protect the long-term health of the portfolio. • Work alongside internal teams to provide stewardship of the client experience. In times this may be as an escalation point for new boardings or overseeing sensitive implementations and onboardings where necessary. • Maintain industry knowledge and expert status; remain current with internal and external product development and innovations. • Collaborate with internal and external/vendor partners to develop, drive and execute on specific go-to-market business development strategies. To include good fit clients, pricing strategy and targeted offerings. • Perform other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice. • Comply with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

• Serve as a technical authority for the DMC custom-built application portfolio, comprising approximately 10 applications, 150 UI screens, and over 170,000 lines of C# code. • Design, develop, enhance, and sustain applications using ASP.NET Core, C#, legacy .NET Framework v4.8, JavaScript, CSS, and Kendo UI. • Design, build, and maintain scalable and secure cloud infrastructure within Microsoft Azure, including Databricks and Synapse, API Management, Azure Functions, Azure App Services, Azure Blob Storage, and Azure Monitor. • Lead the SSRS-to-Power BI migration using existing Power BI Service licenses, deployed Report Server, gateway, and designated workspace. • Lead WebForms-to-ASP.NET Core modernization within the VAEC framework. • Design and maintain complex relational SQL Server databases; create and modify database objects using advanced T-SQL. • Maintain data dictionaries, metadata documentation, and report-to-data-source traceability. • Ensure secure coding practices and support ATO vulnerability remediation, including legacy code, third-party and open-source component findings, and configuration findings. • Provide technical direction, architectural guidance, and code review to junior developers. • Ensure all products meet Section 508, ADA, and WCAG 2.0 Level A and AA compliance requirements. • Maintain ATO artifacts, including SSP updates, control narratives, POA&M tracking, and scan evidence. • Participate in recurring technical working sessions and ad-hoc meetings with OAA leadership and VA stakeholders.

• Lead enterprise Data & Analytics architecture engagements, designing scalable, secure, and future-ready solutions using AWS and Databricks aligned with business objectives. • Assess existing legacy data ecosystems and define target-state architecture, modernization roadmaps, migration strategies, and technology blueprints for enterprise transformation programs. • Act as a trusted advisor to senior client stakeholders (CXO, VP, Director level), conducting architecture workshops, technical discovery sessions, and strategic consulting engagements. • Drive end-to-end solution architecture across cloud data platforms, including data lakes, lakehouses, enterprise data warehouses, streaming platforms, metadata management, governance, and analytics ecosystems. • Define enterprise architecture standards, reusable design patterns, best practices, and governance frameworks while ensuring alignment with organizational technology strategies. • Lead technical solutioning discussions involving clients, implementation partners, and cross-functional delivery teams to ensure architecture consistency and successful program execution. • Design scalable data ingestion, transformation, storage, and analytics architectures supporting structured, semi-structured, and unstructured data. • Collaborate closely with business, product, engineering, and data science teams to translate business requirements into scalable technical solutions. • Recommend platform accelerators, reusable frameworks, automation opportunities, and optimization strategies to improve delivery efficiency and reduce implementation timelines. • Provide architectural oversight throughout project execution, reviewing technical designs, resolving complex technical challenges, and mentoring global engineering teams. • Lead architecture governance by conducting solution reviews, ensuring compliance with enterprise security, scalability, performance, and data governance standards. • Drive cloud modernization initiatives involving migration from legacy data platforms to AWS-based cloud-native architectures. • Evaluate emerging technologies and recommend innovative solutions across Data Engineering, AI/ML, GenAI, and cloud ecosystems. • Support proposal development, solution estimations, RFP responses, technical presentations, and executive-level client discussions.

• Design and deliver reliable, high-quality product experiences that directly impact growth and patient outcomes. • Own projects end-to-end, partnering closely with Product, Design, Analytics, and other engineers to run experiments, ship improvements, and iterate based on real data. • Build and evolve systems behind patient acquisition surfaces, registration flows, eligibility verification, and the end-to-end onboarding experience that converts someone who needs care into someone who’s getting it. • Be a technical leader on the team: mentoring others, surfacing constraints and tradeoffs early, and modeling strong ownership, urgency, and follow-through.