Role Description At Honor, we’re building the future of care for older adults—and as a Client Manager, you’ll be at the center of making that mission real. You’ll create seamless, high-quality experiences for clients and their families, balancing empathy, operational excellence, and trusted relationships across Honor’s network of partner agencies and Care Professionals (Care Pros). As a Client Manager, you’ll own a panel of clients and serve as their primary point of contact throughout their care journey. You’ll guide families through onboarding, support ongoing service needs, and ensure every client receives consistent, compassionate, and reliable care. This role requires balancing personalized service with the operational demands of a fast-paced, growing business—making thoughtful decisions that uphold Honor’s mission and elevate our care standards. This is a remote position, with several openings available to support our various markets. Our roles follow a Monday–Friday schedule, 8:00 a.m. to 5:00 p.m. schedule, either Eastern Time or Pacific Time. Flexibility to occasionally respond during evenings or weekends may be required. Qualifications - 3+ years of experience in a senior care or patient management, and customer service role. - A client-first mindset, with a deep commitment to quality care and customer satisfaction. - A strong sense of ownership and detail orientation, with a track record of managing complex processes. - Confidence in navigating escalations, solving problems creatively, and building trust with clients and partners. - Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment and make sound decisions under pressure. - Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus. - Flexibility to support clients and partners during evenings or weekends if work is not completed during business hours and support on two holidays per year. Requirements - Deliver Exceptional Service to Clients: - Guide clients and families through the full care journey, from onboarding to ongoing service. - Maintain regular contact with clients to manage scheduling, adapt care plans, and ensure a positive experience. - Build strong relationships with Care Pros, ensuring quality matches and consistent staffing. - Collaborate Across Honor to Ensure Seamless Operations: - Partner daily with Honor’s frontline support and staffing teams to ensure reliable schedules and timely updates. - Manage escalations and complex care situations with professionalism, sensitivity, and clear communication. - Work cross-functionally to provide feedback to internal teams (e.g., Care Pro HR/admin, product, operations) to continuously improve processes. - Drive efficiency by balancing automation with personalized service, always keeping client experience at the center. - Manage Partner Relationships: - Build and maintain strong relationships with partner agencies, translating client needs into actionable care plans. - Provide real-time updates and regular check-ins on client status, issues, and care plan changes. - Triage requests and set clear expectations to maintain trust and alignment with partners. Benefits - Base pay is just one part of our total rewards program. - Honor offers equity and 401K with up to a 4% match. - Medical, dental, and vision coverage including a zero-cost plan for employees. - Short Term Disability, Long Term Disability, and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. - A generous time off program, Employee Assistance Program. - Mental health benefits, wellness program, and discount program. Company Description Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

Role Description The Claims team at Coalition stands apart for our outstanding level of client service and intelligent handling of claims. Coalition is committed to identifying and managing cyber risk for our insureds and our Claims team helps them to manage the impact of cyber events. As we continue to expand, we are seeking a leader with prior claim management experience to lead a team of professionals and their handling of claims under Cyber, Technology and Media policies. This is a fully remote position that can be based anywhere in the US. Responsibilities - Lead and support a team in their handling of complex first and third party global cyber, technology and media cyber claims. - Provide support and training to the team in the analysis of individual claim exposures and identification of overall trends, address insurance coverage issues, draft coverage letters and provide supportive counsel to the team. - Assist team in establishing accurate and timely reserves, maintaining accurate file documentation/information in our claims systems and analyzing liability and damage data to coordinate with insureds to develop resolution plans for complex first and third party claims. - Identify settlement opportunities to maximize impact. - Collaborate in the defense and resolution of claims. - Lead a team in the development of working relationships with brokers and our panel of law firms and vendors. - Provide data and analytic based-informational support to underwriters. - Provide support to our Business Development team with regard to marketing. - Liaise with partner carriers on a daily basis. - Work on special projects driven by company needs. Qualifications - Bachelor’s degree required; JD and Adjuster Licensing are each a plus. - 6+ years of experience handling first and third party Cyber and Technology and Media claims and related product development activities. - 2+ years of prior people management experience. - Executive Risk claims experience is a plus. - Demonstrated ability to work as part of a team, interact with others, meet deadlines, and successfully perform in a dynamic and fast-paced work environment. - Excellent communication and interpersonal skills. Requirements - Compensation reflects the cost of labor across several US geographic markets. - The US base salary for this position ranges from $115,000/year in our lowest geographic market up to $155,000/year in our highest geographic market. - Consistent with applicable laws, an employee's pay within this range is based on a number of factors, including but not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. - Your recruiter can share more on target salary for your location during the interview process. - Coalition, Inc. reserves the right to modify this range as needed. Benefits - 100% medical, dental and vision coverage. - Flexible PTO policy. - Annual home office stipend and WeWork access. - Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)! - Competitive compensation and opportunity for advancement.

• Subject Matter Expert on Jet Engine Maintenance Management Application (JEMMA) • Responsible for ensuring international customers engine tracking data is correct within JEMMA, identify any data discrepancies, and provide recommended corrective actions • Conduct the JEMMA In-Country Engine Health Monitor Annual Comprehensive Review (ICEMACHR), this requires international travel 5-6 times a year • Assist SPM’s, ED&F and CSE on International Engine Management related issues such as configuration, life usage, Life Limits, Inspections, Overhauls, TCTO, and historical issues • Work closely with Global Trade Compliance to ensure export compliance for licenses/agreements

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we're building an AI-native culture. We're not waiting for the future; we're creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what's possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn't been invented yet, you'll fit right in. Senior Manager, Partnership Strategy & Activation POSITION OVERVIEW This role sits at the center of how we evaluate, build strategies, and activate talent partnerships. You'll own the strategic frameworks that determine how we invest in talent, from global brand ambassador deals to regional and long-term macro influencer relationships, and ensure every partnership is held to a rigorous, data-backed standard of performance. You'll be the connective tissue between partnerships, analytics, social, and commercial teams, translating deal logic into measurable business outcomes. RESPONSIBILITIES Partnership Strategy & Cross-Functional Activation - Lead cross functional activation and commercialization of talent & brand partnerships, aligning social, marketing, media, creative, sales, and retail teams to maximize brand impact and business results. - Produce internal and partner-facing performance reports, briefing decks, and post-campaign learnings that drive smarter future investments. Execution Strategy & Investment Frameworks - Build and maintain the deal proposition framework that governs how we evaluate and tier talent partnerships, defining the rigor applied to global brand ambassador deals vs. regional vs. macro talent, including financial thresholds, strategic fit criteria, and expected ROI. - Manage contract terms including deliverables, usage rights, paid vs. organic KPI splits, and measurement requirements. - Drive continuous benchmarking vs. competitors and category trends to pressure-test our deal logic and inform partnership strategy. Analytics & Performance Measurement - Define and own KPIs and benchmarking frameworks across the partner portfolio including organic and paid social, OTT and paid media, brand awareness and lift, revenue lift, and virality. - Build and maintain partner scorecards and dashboards; run A/B tests, attribute impact, and translate findings into clear optimization recommendations. - Develop predictive models to forecast partner contribution to social and business objectives at the time of deal evaluation and post-launch. QUALIFICATIONS - 6-8 years in partnerships, talent, media, or brand strategy with meaningful experience in deal structuring and evaluation, not just execution. - Strong analytical foundation: comfortable building models, interpreting platform and brand lift data, and designing measurement frameworks from scratch. - Experience working across commercial and retail environments; you understand how a social moment translates downstream to sell-through. - Able to operate with rigor and speed; you build frameworks that scale, not one-off decks. - Strong communicator, you can sell a point of view to senior stakeholders and simplify complexity for partners. Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more. Pay Range $129,500-$198,500 USD Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice - For candidates based in all regions, please refer to this Candidate Privacy Notice. - For candidates based in China, please refer to this Candidate Privacy Notice. - For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com