• Identify and draft current and target journeys, touchpoints, for high priority flows. • Define measurable metrics, insights and outcomes with enterprise architecture. • Analytics related to member outcomes, conversions, drop/offs and friction points. • Support CSAT improvements. • Drive UI/UX roadmap recommendations, templates and backlog support. • Perform on key deliverables, including user flows and journeys, measurable metrics, key touchpoints, UI/UX best practices, and CSAT improvements. • Perform miscellaneous duties as assigned.

• Lead design strategy across multiple business units including all aspects of design craft • Help set the vision for our overall user experience • Direct and guide the work of other designers • Build new products and iterate on existing ones • Manage executive stakeholders across engineering, product, marketing, and more • Drive improvements to the product development process with cross functional partners

• Design intuitive, explainable, and user-centered experiences that integrate seamlessly into Apollo's product ecosystem. • Collaborate with AI engineers and data scientists to understand model capabilities. • Lead design for the Extension and Admin surfaces. • Use AI tools aggressively in your own workflow for ideation, rapid prototyping, research synthesis, and iteration. • Partner with PMs, Engineers, and Analysts to identify user needs. • Design for scale and consistency by contributing to Apollo's cross-surface design system in Figma. • Prototype, test, and iterate rapidly, using user feedback and behavioral data. • Collaborate with your squad during Weekly Sprint Planning and Daily Standups. • Collaborate with other Designers to provide feedback, share best practices. • Advocate for the user through interviews, usability tests, and behavioral analytics.

• Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. • For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. • As an UX Designer Sr, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ YEARS of experience, a growth mindset and a drive to make a lasting impact. • You will thrive in this role if you are: A curious problem solver who challenges the status quo, A collaborator who values teamwork and knowledge-sharing, Excited by the intersection of technology, creativity and data, Experienced in Agile methodologies and consulting (a plus). • The Senior UX Designer is a key contributor within the Experience Design team, working closely with strategists, product owners, visual designers, creative directors, researchers, copywriters, developers, and client stakeholders. • The role is suited to someone with 5+ years of experience who can independently own significant UX activities within a workstream, while collaborating with senior leads on larger or more complex initiatives. It is not a people-management role, but it does include supporting junior designers through feedback, collaboration, and best-practice sharing. • The role operates across three core dimensions: Thinking, Interaction, and Storytelling.