• Drive customer engagement and sales performance through effective in-person and virtual interactions across endocrinology accounts • Build strong, compliant relationships with endocrinologists, advanced practice providers, multidisciplinary care teams, and office staff across assigned accounts • Deliver approved promotional and disease-state messaging to support appropriate Endocrinology product use • Leverage product, disease, and market knowledge to identify opportunities, prioritize accounts, and support appropriate patient identification and referral pathways in endocrine disease • Support patient access by providing information on prior authorization requirements, reimbursement support, hubs, and co-pay resources as applicable • Compliantly collaborate with cross-functional partners to address customer needs, remove access barriers, and advance Endocrinology business objectives • Use digital tools and insights to plan, execute, and optimize Endocrinology territory activities

• Collaborates with all levels of the business upon assigned projects and deliverables • Produces knowledge as a Subject Matter Expert (SME) providing knowledge share to Specialists • Introduces new ideas, research, and creative thinking • Operates with the distribution of inventory and isolate to designate filters and queries • Works with multi-clients to produce impact and outcomes • Has an in-depth understanding of CMS and NAIC guidelines • Demonstrates advanced level of understanding of query and filter construction • Utilizes Cotiviti audit tools to complete member investigations • Creates detail-oriented, accurate notes in Cotiviti audit tools • Prepares and evaluates responses to client disputes • Identifies and solves problems by identifying errors and overpayments

• Manage multiple queues promptly and accurately • Verify and audit customer information in Salesforce • Support additional business functions with documentation auditing • Work with all departments that receive customer-related documentation • Ensure all correspondence/documentation is distributed and attached to customer records correctly • Follow standardized workflows as defined by management • Manage queue within Salesforce for duplicate auditing • Manage queue for physician verification • Manage consent verification queue and assign outreach task • Review voicemail bucket and assign to appropriate rep • Properly review faxes received and link to appropriate customer record • Validate Clinic Contract Assignments • Provide feedback to management team as needed.

• Reviews/re-underwrites pre-funded and post-closing files for credit quality, data integrity, and adherence to CMI credit policy and investor guidelines. • Provides feedback/recommendations via written management summaries on all loans reviewed. • Working with the business and identifies training needs and provide detailed analysis on any trends identified. • Identifies and document policy/process variations and work with Operations to provide both written and verbal feedback, and training/mentoring opportunities as needed. • Interfaces directly with all levels of internal originations and credit policy staff, as well as external customers (Correspondent lenders) to maintain excellent customer service while ensuring the quality/integrity of loans purchased/underwritten by CMI. • Assesses the level of risk associated with each loan on a transactional basis, forwarding referrals, as necessary, to the Fraud Prevention and Investigation Unit, Vendor or Collateral Risk Management, as well as the Repurchase unit. • Interfaces with Risk Management, Originations and/or Credit Policy staff, when applicable, or directed to resolve issues. • Performs other duties and functions as assigned. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.