• Drive sales in assigned territory to maximize approved business objectives • Engages with customers both face to face and virtually • Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact • Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement • Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities • Compliantly leverages product and disease state knowledge using approved clinically oriented disease state information and patient resources, as applicable • Demonstrates market knowledge, uncovering barriers and drivers across all relevant business channels (Public Health, Private Market, Retail, etc.) • Collaborate effectively and compliantly with cross-functional colleagues, including Field Medical and Account Management, to address customer inquiries and advance Pfizer objectives • Completes all administrative expectations on time and compliantly (e.g., entering customer calls appropriately, submitting expenses, responding to all requests from sales leadership, managers and/or Pfizer internal partners)

• Drive customer engagement and sales performance through effective in-person and virtual interactions across endocrinology accounts • Build strong, compliant relationships with endocrinologists, advanced practice providers, multidisciplinary care teams, and office staff across assigned accounts • Deliver approved promotional and disease-state messaging to support appropriate Endocrinology product use • Leverage product, disease, and market knowledge to identify opportunities, prioritize accounts, and support appropriate patient identification and referral pathways in endocrine disease • Support patient access by providing information on prior authorization requirements, reimbursement support, hubs, and co-pay resources as applicable • Compliantly collaborate with cross-functional partners to address customer needs, remove access barriers, and advance Endocrinology business objectives • Use digital tools and insights to plan, execute, and optimize Endocrinology territory activities

• Collaborates with all levels of the business upon assigned projects and deliverables • Produces knowledge as a Subject Matter Expert (SME) providing knowledge share to Specialists • Introduces new ideas, research, and creative thinking • Operates with the distribution of inventory and isolate to designate filters and queries • Works with multi-clients to produce impact and outcomes • Has an in-depth understanding of CMS and NAIC guidelines • Demonstrates advanced level of understanding of query and filter construction • Utilizes Cotiviti audit tools to complete member investigations • Creates detail-oriented, accurate notes in Cotiviti audit tools • Prepares and evaluates responses to client disputes • Identifies and solves problems by identifying errors and overpayments

• Manage multiple queues promptly and accurately • Verify and audit customer information in Salesforce • Support additional business functions with documentation auditing • Work with all departments that receive customer-related documentation • Ensure all correspondence/documentation is distributed and attached to customer records correctly • Follow standardized workflows as defined by management • Manage queue within Salesforce for duplicate auditing • Manage queue for physician verification • Manage consent verification queue and assign outreach task • Review voicemail bucket and assign to appropriate rep • Properly review faxes received and link to appropriate customer record • Validate Clinic Contract Assignments • Provide feedback to management team as needed.