• contributes to administration of utilization management. • performs varied activities and moderately complex administrative/operational/customer support assignments. • provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members. • provides exceptional customer service to providers, including completing all necessary paperwork, documentation and forms; meet or exceed monthly individual and team goals. • acts in accordance with Humana's ethics and compliance policies and connects industry and regulatory changes to our strategy. • meets established expectations and takes responsibility for achieving results; encourages others to do the same. • employs focus, attention to detail, reliability, and appropriate prioritization to drive outcomes. • sees opportunities to contribute and takes the initiative to create solutions.

• Manage day‑to‑day processes • Optimize team workflows • Support customer pricing activities • Manage sample orders and tracking • Assist with distribution and channel accounts • Support lead management • Coordinate with Marketing • Maintain and update the master team calendar • Support management in planning and facilitating team meetings • Provide administrative support to executives and management team members as needed

• Handle data-related tasks and projects in various state government engagements. • Collaborate on business intelligence reporting and analytics.

• Support investigators through the proposal submission process • Manage a portfolio of sponsored awards • Negotiate sponsored agreements and contracts • Collaborate with GPM Operations and stakeholders on legal documentation • Maintain records in contract database management system • Monitor expenses and compliance with contract terms