• Support investigators through the proposal submission process • Manage a portfolio of sponsored awards • Negotiate sponsored agreements and contracts • Collaborate with GPM Operations and stakeholders on legal documentation • Maintain records in contract database management system • Monitor expenses and compliance with contract terms

• Administer and manage Jira and related Atlassian tools (e.g., Confluence, Jira Align) supporting 500+ remote users. • Manage user access, roles, and permissions across groups to ensure compliance with security and governance requirements. • Configure and maintain Jira projects, workflows, issue types, screens, fields, and automation rules. • Establish and manage Kanban and Scrum boards, sprint configurations, and production tracking structures to improve transparency and delivery performance. • Support and help coordinate the transition and alignment to Agile SAFe methodology utilizing Jira Align. • Ensure the integrity and accuracy of databases used for process tracking and metrics reporting. • Develop and maintain dynamic Power BI dashboards using automated scripts to visualize operational and performance metrics. • Collaborate with team leads and executive leadership to support reporting needs and provide actionable insights for decision-making. • Provide regular training and user support on JQL queries, custom workflows, issue creation, automation, and system best practices. • Troubleshoot system issues, perform upgrades, and implement enhancements to improve functionality and user experience. • Maintain system documentation, governance standards, and configuration controls.

• Work with assigned customer, service vendors, and others to meet the customer's service requirements • Schedule Preventative Maintenance and repair services • Ensure service requests are acted on in a timely manner • Respond to customer requests and inquiries • Recommend vendors and administrate procurement functions • Report and supervise 3rd party delivery and costs • Development of customer relationships • Handle customer feedback and communication • Lead schedules with 3rd party service providers

• Administer a block of Defined Contribution Plans (80-120) • Responsible for the output of data within the annual valuation reports for each client • Reviews or performs, as needed, the annual testing for plans, including ADP/ACP, Top Heavy, 410(b), 415, 401(a)(4), deductibility, and 402(g) • Reviews or prepares Form 5500 and coordinates with plan sponsor to help ensure timely filing • Provide superior customer service to client and referral partner • Solve problems with attention to detail within standardized response times • Provides effective and timely verbal and written communications in a clear, concise and informative written manner via email or phone/voice mail messages. • Assists the clients in meeting all IRS and Department of Labor deadlines necessary for qualified retirement plan • Maintains up-to date knowledge of present legislation and proposed legislative changes with regard to ERISA law through self-study, company-sponsored training sessions or Industry accreditation programs, i.e. ASPPA or NIPA • Reviews distributions with L&D team • Reviews loans with L&D team • Assists auditors for “Large Plans” if a plan is subject to an audit • Assists IRS and DOL auditors, if the plan is subject to an IRS or DOL audit • Coordinate with all applicable parties, both internal and external, to ensure proper communication with client and referral partners. • Responsible for protecting, securing, and proper handling of all confidential data held by BEI to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to BEI or our clients. • Provide training for Junior Administrators as needed • Serves as technical resource for other Administrators, Consultants and Assistants