• Interact within assigned accounts to support patient access within their therapeutic area product(s) providing proactive face-to-face education on product-specific programs to providers and staff in order to support integration of those programs into office processes and workflows. • Ability to analyze problems and offer solutions. • Understand specifics and support questions associated with payer policies (e.g., utilization management, denial, and appeals), drug acquisition and inventory management, and patient / practice reimbursement (e.g., Co-pay, administration, drug claims). • Analyze account reimbursement issues & opportunities (as needed). • Identifies trends at a local, regional and national level and partner with purpose internally and externally to support patient pull-through. • Interface with Patient Support Center (hub) on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education. • Review patient-specific information in cases where the site has specifically requested assistance and patient health information is available in resolving any issues or coverage challenges. • Collaborate with aligned cross-functional associates within NPC (see above) to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement. • Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors. • Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines).

• Lead all medical records and release of information operations • Ensure compliance with HIPAA, state regulations, payer requirements, and CARF standards • Design and implement scalable HIM workflows, policies, and tracking systems • Develop reporting metrics to improve efficiency, accuracy, and turnaround times • Partner with Compliance, Legal, Clinical Operations, Technology, and Quality teams • Train and support staff on medical records processes, documentation standards, and privacy best practices • Serve as the organization's subject matter expert for health information management and patient access rights

• working in conjunction with other Huron and client team members—and leading the implementation life cycle (including planning, configuration, design, build, conversion, training, go-live and post-production support) • Implementing new Workday integrations, inbound and outbound EIB’s • Managing and implementing Workday Integration enhancements • Collaborating with cross functional teams to understand requirements and design and implement solutions • Designing, building, and maintaining Workday reports (standard, advanced, and composite) to support data validation, testing, and client business requirements

• Manage delivery execution for a software-product engineering and managed-capacity engagement with a Kyndryl client • Establish and manage the delivery framework for communications, reporting, governance, escalation, change control, status tracking, and procedural coordination • Support capacity planning and resource alignment across engineering, customer experience, customer success, software development, cloud implementation, safety certification, technical support, and project/program workstreams • Coordinate onboarding, access readiness, training dependencies, knowledge transfer, transition activities, and resource continuity • Track delivery progress, milestones, risks, issues, dependencies, planned activities, completed activities, and recommendations • Act as a delivery escalation point for service impacts and unresolved issues • Operate within a customer-controlled delivery model where the customer retains ownership of backlog, prioritization, workflows, tooling, compliance frameworks, and platform governance