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Manager, Technical Support Engineering
Location
California + 9 moreAll locations: California | Colorado | Idaho | Montana | Nevada | New Mexico | Oregon | Utah | Washington | Wyoming
Posted
1 day ago
Salary
$85.0K - $111.6K / year
Seniority
Senior
Job Description
Manager, Technical Support Engineering
Bullhorn
• Lead the team serving as the highest point of escalation for complex client issues • Own the team's ticket queue by reprioritizing and keeping focus on the highest-impact issues • Lead escalations end-to-end: engaging clients directly, mobilizing internal resources, and guiding your team with a client-first lens • Help your team get unstuck quickly • Coach your team on problem-solving, critical thinking, and root cause analysis • Align cross-functionally to surface and drive holistic solutions beyond the support team
Job Requirements
- 3+ years leading, coaching, and performance managing teams
- Ability to coach, develop, and unblock a technical team
- Clear, confident communicator with strong attention to detail
- B2B SaaS experience is a plus
- Must be located in West Coast or Mountain time zones
Benefits
- Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
- Unlimited Planned Paid Time Off
- Global Mental Health Support
- On-Demand Learning & Development
- Quarterly paid volunteer days
- Lucrative Employee Referral Program (eligible for prior to your first day)
- Company-wide mentor program
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