Title: Academic Program Coordinator Supervisor, College of the Liberal Arts Location: University Park PA United States Job Description: APPLICATION INSTRUCTIONS: - CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. - CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. - If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. POSITION SPECIFICS Join Penn State's team as an Academic Program Coordinator Supervisor. You'll work in a collaborative environment, making a difference in the Department of Anthropology and School of Labor and Employment Relations by providing critical administrative and logistical support for faculty and students. This role is at the heart of academic operations for the graduate and undergraduate programs, ensuring program management and student success. Supervisory responsibilities include leading the Student Services administrative staff team. Responsibilities include but are not limited to: Supervision of Staff - Lead daily operations and administrative coordination for the Student Services administrative staff team, ensuring consistent workflow. - Provide leadership and mentoring to direct reports and encourage cross training opportunities. - Assign duties and conduct performance evaluations. - Ensure effective collaboration with College advising and other administrative units. Graduate Student Appointment Processing - Manage processing of graduate student appointments. - Coordinate appointment types and funding distributions. - Process stipend changes, salary reallocations, and adjustments. - Liaise with internal and external units for fellowships, special assignments and awards. - Monitor graduate program reporting, deadlines, and compliance with academic policies. Course Scheduling Administration - Oversee resident course scheduling. - Work with school and departmental leadership to meet teaching and instructional needs. - Manage schedule updates, instructor assignments, and room logistics. - Collaborate with staff on graduate student teaching and research assignments. - Support the Director of Undergraduate Studies in academic planning and course management. Student Event Coordination - Oversee undergraduate and graduate events including info sessions, career nights, and commencement. - Organize Graduate Recruitment Weekend and New Student Orientation, including travel, accommodations, scheduling, and communication. - Assist in hosting virtual recruitment events for admitted students and manage all event-related communications and logistics. Support & Data Management - Support the design and use of databases for student records, course offerings, and workload tracking. - Oversee staff responsible for student and curriculum data collection and reporting. - Provide broad administrative support across both University Park and World Campus programs (World Campus is Penn State's online campus). Academic Program Support - Serve as point of contact for students, faculty, and external inquiries and provide guidance on program procedures, policies, and student issues. - Maintain and organize confidential student records and files. - Coordinate course scheduling and assist with instructor assignments; provide basic technical support for course setup and classroom logistics. - Support faculty with administrative tasks, including materials preparation, room scheduling, and form processing. - Collect and manage data for internal and external reporting. - Track student academic progress. - Coordinate and monitor faculty evaluation processes from students. - Communicate and collaborate with university offices and departments. - Attend and disseminate information from university-wide meetings and workshops. The Academic Program Coordinator Supervisor will also support scholarship and internship processes by coordinating communications, verifying student eligibility, and assisting in student scheduling. The Academic Program Coordinator Supervisor will utilize organizational and multi-tasking skills to complete the above responsibilities. Qualifications: - Ability to be detail-oriented - Excellent communication (verbal and written), interpersonal, and problem-solving skills - Proficiency in Microsoft Office 365, particularly Excel for data tracking and reporting, Outlook for communication and scheduling, and Word for document preparation MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None Important Application Instructions: Applicants must submit a cover letter addressing their interest and relevant experience, in addition to a resume. Additional Information: The College of the Liberal Arts is supportive of flexible work arrangements when aligned with the ability to meet the needs of the unit and the essential duties of the position. Questions related to flexible work should be directed to the hiring manager during the interview process. Important Note: This is not a fully remote position. In accordance with College guidelines, this position requires a minimum of three days per week of on-site work at the designated work location. After training, the Academic Program Coordinator Supervisor will also work with various software including: - CourseLeaf CIM (Curriculum Management System) - Starfish (student success platform) - 25Live by CollegeNet (scheduling platform) - LionPATH (Penn State's student information system) - iTwo (web-based tool at Penn State used for data access, analysis, and distribution) - Canvas (Penn State's learning management system) BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $49,188.00 - $71,340.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

Role Description As a CBRE Program Manager, you will lead strategic facilities management programs supporting a large, complex national client portfolio consisting of approximately 70,000 locations and over $200 million in annual facilities spend. This role is highly visible and requires a self-directed professional who can quickly assume ownership, build credibility with stakeholders, and deliver results with minimal oversight. This job is part of the Program Management function. The Program Management team is responsible for the creation, execution, and delivery of strategic programs that support operational excellence, financial performance, and client satisfaction across CBRE's portfolio. The ideal candidate will have a strong background in Facilities Management, Corporate Real Estate, or related operational environments. This is not a project-focused construction role. Instead, this position supports ongoing facilities services programs, including areas such as janitorial, landscaping, grounds maintenance, and other integrated facility management services. The successful candidate will be expected to hit the ground running, manage demanding client expectations, identify cost-saving opportunities, and independently drive program performance. What You'll Do - Manage multiple cross-functional facilities management programs simultaneously, ensuring successful execution and delivery of operational objectives. - Take ownership of large-scale client initiatives and serve as a trusted advisor to internal and external stakeholders. - Analyze large datasets to identify trends, risks, opportunities, and cost-saving initiatives across a national facilities portfolio. - Develop and maintain executive-level reporting, dashboards, program metrics, and business performance scorecards. - Create and distribute program documentation including status reports, financial analyses, risk assessments, action plans, and executive presentations. - Partner closely with Operations, Finance, Procurement, and Client Leadership teams to support strategic business objectives. - Lead discussions with stakeholders regarding program performance, service delivery, operational improvements, and financial results. - Track program budgets, spending, savings initiatives, and financial performance to ensure contractual and organizational goals are achieved. - Establish, cultivate, and maintain strong client relationships through proactive communication and problem-solving. - Identify operational inefficiencies and implement continuous improvement strategies that enhance service delivery and reduce costs. - Ensure program milestones, deliverables, and performance objectives remain on schedule. - Manage internal and external relationships in support of strategic initiatives. - Coach, mentor, and influence project teams and stakeholders without direct authority when necessary. - Lead by example and model behaviors consistent with CBRE's RISE values. Qualifications - Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. - PgMP, PMP, or similar project/program management certification preferred. - Strong Facilities Management experience is highly preferred and will be a significant factor in candidate selection. - Experience supporting large, complex corporate real estate or facilities services programs. - Demonstrated success managing multiple programs simultaneously in fast-paced environments. - Strong client management and stakeholder relationship skills. - Experience conducting financial analysis, budget management, cost tracking, and savings identification initiatives. - Proven ability to work independently with minimal supervision and quickly assume ownership of ongoing programs. - Advanced analytical skills with experience managing and interpreting large datasets. - Advanced proficiency with Microsoft Excel, including data analysis, reporting, and financial modeling. - Experience with Microsoft Project, Power BI, SharePoint, Smartsheet, and other program management tools. - Ability to create executive-level reports, dashboards, presentations, and program documentation. - Strong organizational skills with an advanced inquisitive mindset. - Excellent communication and presentation skills. - Ability to exercise judgment based on analysis of multiple sources of information. - Willingness to develop innovative solutions and challenge existing processes when appropriate. Preferred Experience - Corporate Real Estate - Integrated Facilities Management - Facilities Operations - Professional Services - National Account Management - Program Management Office (PMO) environments - Multi-site service delivery programs Benefits - Remote position supporting facilities operations throughout the United States, including Alaska, Hawaii, and Guam. - Work hours that may extend beyond local time zone to support client and operational needs across multiple regions. - No relocation assistance is available for this position. - Annual base salary range of $90,000 - $125,000, plus eligibility for an annual bonus program.

Role Description The FWA Program Manager will be primarily responsible for the design, implementation, and management of the company’s FWA Program, providing expertise to staff in developing processes for tracking, investigating, and managing suspected FWA complaints. The role will analyze, report and monitor the FWA prevention efforts and provide recommendations to leadership on matters related to FWA compliance. The program manager will track and report company activities to ensure compliance with state and federal FWA requirements. - In collaboration with the Corporate Compliance Officer and other business unit leaders, build and maintain a structure around an FWA and payment integrity program supported by policies, processes, procedures, workflows, and technology. - Develop and maintain FWA policies and procedures and implement a comprehensive FWA program. - Chair the Program Integrity Committee and collaborate on the development of the annual work plan which will outline and detail the annual FWA audit and monitoring plan. - Develop and maintain an FWA log and tracking system. - Proactively and independently researches FWA issues and effectively employ investigative resources/techniques. - Maximize the recoveries and avoidance for Medicare and Medicaid claims payments with a demonstrated ability to achieve results. - Work to develop prospective and retrospective fraud and abuse detection, investigation, recovery and avoidance through the use of data sources for data mining and analytics to proactively seek out outlying claims activities and investigate for fraud, waste, and abuse. - Develop, translate, and execute strategies or functional/operational objectives for the company with regard to fraud, waste, and abuse. - Responsible for notification of MEDIC of potential fraud activities. - Responsible for notification of state and other federal agencies of potential fraud activities. - Assist in the development and presentation of FWA training presentations. - Serve as primary point of contact for external oversight agencies to include the MEDIC and OHA Medicaid Fraud Unit. - Serve as a member of the Corporate Compliance Committee reporting on FWA matters across all lines of business. - Responsible for creating and presenting FWA reports to the Audit and Compliance Committee of the Board. - Manage and oversee the preparation and submission of FWA regulatory reporting requirements to CMS and OHA. - Regularly attend fraud related meetings with OHA. - Responsible for oversight, management, development, implementation, and communication of the FWA program. Qualifications - Minimum of 8 years related experience in fraud, waste, and abuse investigations, payment integrity processes, and data mining and analysis of health care claims. - Minimum of 4 years of experience implementing or maintaining a fraud, waste, and abuse and payment integrity program in health care. - Experience with regulatory agency reporting and interaction as it relates to fraud, waste, and abuse. - Minimum 4 years of related experience with Medicare and/or Medicaid programs required. Requirements - Bachelor’s degree in business, management, health care administration or other related field or Associate’s degree and equivalent work experience required. - Master’s degree in business, management, or health care administration preferred. - Fraud examiner certification preferred. Benefits - Base Range: $83,310.45 - $145,793.28 Environment - Work inside in a general office setting with ergonomically configured equipment. - Travel is required approximately 10% of the time. Skills - Accountability - Collaboration - Communication (written/verbal) - Flexibility - Listening (active) - Organizational skills/Planning and Organization - Problem Solving - Teamwork Physical Requirements - Stoop and bend. - Sit and/or stand for extended periods of time while performing core job functions. - Repetitive motions to include typing, sorting and filing. - Light lifting and carrying of files and business materials. - Ability to read and comprehend both written and spoken English. - Communicate clearly and effectively.

Role Description The FWA Program Manager will be primarily responsible for the design, implementation, and management of the company’s FWA Program, providing expertise to staff in developing processes for tracking, investigating, and managing suspected FWA complaints. The role will analyze, report and monitor the FWA prevention efforts and provide recommendations to leadership on matters related to FWA compliance. The program manager will track and report company activities to ensure compliance with state and federal FWA requirements. - In collaboration with the Corporate Compliance Officer and other business unit leaders, build and maintain a structure around an FWA and payment integrity program supported by policies, processes, procedures, workflows, and technology. - Develop and maintain FWA policies and procedures and implement a comprehensive FWA program. - Chair the Program Integrity Committee and collaborate on the development of the annual work plan which will outline and detail the annual FWA audit and monitoring plan. - Develop and maintain an FWA log and tracking system. - Proactively and independently research FWA issues and effectively employ investigative resources/techniques. - Maximize the recoveries and avoidance for Medicare and Medicaid claims payments with a demonstrated ability to achieve results. - Work to develop prospective and retrospective fraud and abuse detection, investigation, recovery and avoidance through the use of data sources for data mining and analytics to proactively seek out outlying claims activities and investigate for fraud, waste, and abuse. - Develop, translate, and execute strategies or functional/operational objectives for the company with regard to fraud, waste, and abuse. - Responsible for notification of MEDIC of potential fraud activities. - Responsible for notification of state and other federal agencies of potential fraud activities. - Assist in the development and presentation of FWA training presentations. - Serve as primary point of contact for external oversight agencies to include the MEDIC and OHA Medicaid Fraud Unit. - Serve as a member of the Corporate Compliance Committee reporting on FWA matters across all lines of business. - Responsible for creating and presenting FWA reports to the Audit and Compliance Committee of the Board. - Manage and oversee the preparation and submission of FWA regulatory reporting requirements to CMS and OHA. - Regularly attend fraud related meetings with OHA. - Responsible for oversight, management, development, implementation, and communication of the FWA program. Qualifications - Minimum of 8 years related experience in fraud, waste, and abuse investigations, payment integrity processes, and data mining and analysis of health care claims. - Minimum of 4 years of experience implementing or maintaining a fraud, waste, and abuse and payment integrity program in health care. - Experience with regulatory agency reporting and interaction as it relates to fraud, waste, and abuse. - Minimum 4 years of related experience with Medicare and/or Medicaid programs required. Requirements - Bachelor’s degree in business, management, health care administration or other related field or Associate’s degree and equivalent work experience required. - Master’s degree in business, management, or health care administration preferred. - Fraud examiner certification preferred. Benefits - Base Range: $83,310.45 - $145,793.28 Environment - Work inside in a general office setting with ergonomically configured equipment. - Travel is required approximately 10% of the time. Skills - Accountability - Collaboration - Communication (written/verbal) - Flexibility - Listening (active) - Organizational skills/Planning and Organization - Problem Solving - Teamwork Physical Requirements - Stoop and bend. - Sit and/or stand for extended periods of time while performing core job functions. - Repetitive motions to include typing, sorting and filing. - Light lifting and carrying of files and business materials. - Ability to read and comprehend both written and spoken English. - Communicate clearly and effectively.