• Supports the documentation and processing of appeals, disputes and reconsiderations • Ensures they are in accordance with state and NCQA requirements • Performs data entry to support the tracking, logging, and processing of appeals • Prepares correspondence for appeals, disputes and reconsiderations • Maintains documentation files and reviews requests • Conducts research needed to evaluate, process, and respond to appeals

• Serve as a consultative wound healing expert and primary contact for hospital wound care decision makers • Educate clinicians, drive adoption of Solventum solutions, expand therapy utilization, and coordinate patient transition of care • Routinely consult with clinicians on safe and effective use of Solventum products • Attend procedures and placements in the hospital care setting • Deliver sustainable business growth based on sales targets through account and territory management • Identify and solve customer financial & clinical priorities • Advocate for and grow therapy adoption using clinical and economic evidence • Persuade stakeholders to advocate for proposed solutions and products • Provide customer support and service • Demonstrate proficiency upon successful completion of sales training program • Leverage company software for planning, pipeline management, and utilization tracking • Represent Solventum at conferences, trade shows, and symposiums

• Serve as a consultative wound healing expert and primary contact for hospital wound care decision makers • Educate clinicians on the safe and effective use of Solventum products • Drive adoption of Solventum solutions and expand therapy utilization • Coordinate patient transition of care • Routinely participate in procedures and placements in the hospital care setting • Build and maintain relationships with key clinical and economic stakeholders • Use clinical and economic evidence to advocate for and grow therapy adoption • Provide customer support and service

• Lead a team of CRPs who assist clients through the entire virtual tax preparation experience from registration to acceptance • Achieve client service excellence and operational efficiency • Assist clients with technical issues and procedural tax filing questions • Handle inbound calls, scheduling and planning, client messaging, and task completion • Support various tax advisor activities • Supervise, train, coach, and mentor a team of Client Relationship Professional associates • Work with manager to define and develop individuals and a team committed to excellence in client service through feedback, coaching, and recognition • Meet and exceed service level agreements and all client, department, and company expectations • Document team members' performance for the manager to provide recognition or take corrective action as needed