• Lead a team of CRPs who assist clients through the entire virtual tax preparation experience from registration to acceptance • Achieve client service excellence and operational efficiency • Assist clients with technical issues and procedural tax filing questions • Handle inbound calls, scheduling and planning, client messaging, and task completion • Support various tax advisor activities • Supervise, train, coach, and mentor a team of Client Relationship Professional associates • Work with manager to define and develop individuals and a team committed to excellence in client service through feedback, coaching, and recognition • Meet and exceed service level agreements and all client, department, and company expectations • Document team members' performance for the manager to provide recognition or take corrective action as needed

• Responsible for the cleanliness, arrangement and supply of guest rooms • Provide the highest quality of service to the customer at all times • Clean and return rooms to a vacant ready status and/or an occupied clean status • Replenish guest supplies and amenities as required • Maintain a clean and orderly housekeeping cart and storage areas • Assist in maintaining other areas of the hotel in a clean and orderly condition • Respond to guest requests and inquiries immediately • Assist in the general cleaning and carpet care program by changing bedspreads, blankets, and mattress pads, and spot cleaning carpets • Adhere to all work rules, procedures and policies established by the company

• Manage assigned kitchen staff by ensuring a positive and safe working environment • Ensure all assigned staff receive the appropriate training, guidance, and leadership in order to effectively perform their jobs and deliver quality services • Selects and develops recipes based on type of food to be prepared and applying personal knowledge and experience in food preparation • Cooks or otherwise prepares food according to recipe • Prepares, cooks, and serves meats, sauces, vegetables, soups, and other foods • Carves meats • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas • Maintains excellent client and employee communications and relations to continuously improve the quality of provided services • Enforce penalties for infractions of NMS safety policies, practices and procedures • Actively participates in behavior and commitment based safety program and supports NMS safety goals by planning, implementing, and coordinating policies, practices and procedures to reduce or eliminate occupational injuries, illnesses, deaths, and property damage • Coordinate safety activities of assigned staff and conduct multiple safety meetings to ensure daily operations are in compliance with company and client safety requirements

• Ensure patient's safety by providing a safe environment • Directly observes identified patient(s) at all times during assigned shift • Provides activities as necessary for patient entertainment and treatment purposes • Removes items from patient room/surroundings that are potentially dangerous • Ensures implementation of patient safety protocols including but not limited to elopement risk, suicide risk, self-harm potential, fall risk, and risk of aggression. • Maintains patient's privacy and ensures confidentiality • Assist patient with routine activities • Assists patient with meal selection (as appropriate) • Assists with tray set up if no restrictions • Answers patient phone or assists patient in making calls • Notifies nursing staff to assist patient with clinical activities • Coordinate care with appropriate hospital personnel • Consults with Lead RN or assigned RN, Security, and other staff as needed • Reports intake and output to assigned RN • Reports observations about patient and patient's behavior to assigned RN • Reports changes in patient behavior to nursing staff in a timely manner • Document implementation of safety protocols • Ensures safety protocols are utilized according to policy • Documents implementation of appropriate protocols • Documents proof of observation and other protocols on flow sheet