• Engage in a positive and professional way with customers • Resolve issues efficiently and accurately by understanding the customer's needs • Contribute to the growth of the business by developing and deepening new and existing relationships • Understand the customer's needs and identify opportunities to promote products and services • Takes ownership of customer concerns, gathering data, analyzing, and resolving complex customer issues at first contact • Ensure due diligence is taken to support the accuracy of all customer transactions • Engage customers/partners through a consultative approach to identify their current and future service needs • Arrive on time and ready to receive/make customer calls as scheduled throughout the shift

Role Description Ready to Bring Your Acute Care Skills Home? Join Our Remote RN Team Supporting Our Military Communities! Are you a seasoned ER or Med-Surg nurse looking for a meaningful, mission-driven role that lets you care for others without the scrubs and long drives to the hospital? MPF Federal is hiring Remote Telehealth Triage Nurses (RNs) to join our 24/7 Nurse Advice Line—supporting veterans and their families—all from the comfort of your home. This isn’t just a job; it’s your chance to use your clinical expertise, empathy, and critical thinking skills to guide patients through their toughest moments—all while achieving better work-life balance. THIS IS FOR A TEMPORARY 3 MONTH CONTRACT Qualifications - 5+ Years of Recent Hands-On Acute Care RN Experience - ER or Med-Surg strongly preferred - Current Compact RN License in good standing from the state you are physically in - BSN Degree from an accredited American university - Confidence with phone-based care and multi-screen computer systems - Strong clinical judgment, emotional intelligence, and documentation skills - A mission-first mindset and passion for serving military-connected communities Requirements - Must have a hard-wired Ethernet internet connection (Wi-Fi only, satellite, or radio internet is not acceptable) - Quiet, distraction-free home office space with a door for HIPAA compliance - Metrics-driven environment – you’ll need to meet quality, handle time, and documentation goals - Must be a U.S. Citizen - Ability to pass a Public Trust Background Check & Drug Screening per federal guidelines - Must be willing and able to obtain licenses in all 50 states (we support you here!) Benefits - $35.00/hr base rate - Evening, night, and weekend differentials may apply - 100% Remote – Work From Home - Most schedules include Saturday and Sunday and do not rotate - Approximately 6 Weeks Paid Training | Monday–Friday, 8:00 AM – 4:30 PM - Start Date: July 27, 2026 What You’ll Do - Triage Symptoms: Assess callers using evidence-based protocols - Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care, calmly and confidently - Offer Health Education: Counsel patients on medications, test results, and chronic condition management - Crisis Triage: Handle behavioral health, emergency, and complex calls with empathy and grace - Document Interactions: Accurately chart calls in our EHR and follow compliance protocols - Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs

Role Description We’re looking for a mental health on-call PRN clinical supervisor with a background in delivering crisis mental health services. You will manage direct patient services using innovative technology while also ensuring adherence to the highest quality service delivery of your team of direct reports. Responsibilities: - 80% - Manage risk by developing and overseeing emergency and crisis support processes: - Consult and provide direction to staff in their provision of services to individuals in crisis and complex cases. - Be available for immediate support during assigned and on-call hours for staff who are supporting individuals in crisis. - Be available to cover Response Services for staff performing a suicide assessment. - Identify areas for workflow improvement and work collaboratively to improve service delivery. - 20% - Ensure adherence to the highest quality service delivery: - Review SAFE-T Assessments, risk levels, interventions, and notes for more acute individuals. - Work collaboratively with coordinators, individuals, and referral partners to ensure a smooth referral and communication process. - Monitor communication and outreach documentation to ensure that staff are identifying appropriate immediate and longitudinal needs of patients. - Monitor shift handoffs, communication between coordinators, and expected duties throughout the shift. This position requires on-call coverage that can include weekdays, weekends, and holidays. The hours for this position are between 9am - 8pm ET. Shifts include 9am-2:30pm, 2:30pm-8pm, 9am-5pm, and/or 9am-8pm depending on need. Qualifications - At least a Master’s degree in psychology, nursing, social work, or related field. - An independent clinical license (LISW/LCSW/LMSW, LPCC, LMFT). - 5+ years of behavioral health experience. - Experience with adolescents (preferred). - Professional and organized in both written and verbal communication. - Ability to build rapport easily and provide support virtually with individuals who are experiencing mental health challenges. - Passionate about using technology and innovation to improve access to behavioral health services. - Strong insight and judgment, and the ability to make quick and clinically accurate decisions for best practice. - Strong organizational and technological proficiency, including the ability to simultaneously navigate multiple applications, document in real time, and maintain clinical focus while conducting suicide risk assessments. - Experience working on Mac or eagerness to learn it as your primary operating system. - Expected to cover at least 2 holidays per year and 2 weekend shifts a month. - This role can be performed remotely or in person, and is open to candidates in most US states. Requirements - Due to state registration and compliance requirements, NeuroFlow cannot currently employ candidates based in Hawaii, Oregon, New Mexico, or North Dakota, whether at the time of application, offer, or start date. What We Believe NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process. Security Responsibilities - Act in accordance with NeuroFlow’s Information Security Policies. - Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference. - Report security events or other risks to the organization. - Execute organizational security processes or activities. - Perform security responsibilities that are defined and communicated for their role. - Be responsible for their actions regarding the security of the organization.

• Handling member inquiries, resolving issues, and providing exceptional customer service • Answering customer calls and emails promptly and professionally • Primary contact for video banking communication • Providing accurate and efficient assistance to members in resolving their inquiries, concerns, or complaints • Troubleshooting technical issues and providing guidance on product or service features • Documenting detailed information about customer interactions in our database • Recommending products and educating members to help meet their financial goals • Maintaining professionalism, empathy, and a member-centric attitude while interacting with members • Collaborating with other Remote Service Professionals to improve member service • Help to train new employees and inform them about company’s policies • Make fraud prevention, security, and accuracy a top priority • Adhering to company policies, guidelines, and protocols for consistent service delivery