• Answer incoming patient calls, text messages, patient portal communications and emails within departmental goals and SLAs and provide accurate responses. • Handle tasks within Sollis’ task management system, Navigator, in a timely and efficient manner, completing each task thoroughly. • Understand regional nuances such as clinic hours, on-site services etc., to better assist members and direct requests to appropriate team members. • Book appointments based on the patient’s desired time and location accommodating their requests based on company policy • Keep up to date with Sollis marketing promotions, offerings, changes etc, to enhance the member experience. • Act as a cross-functional liaison between departments including but not limited to, Care Navigation, Operations, Medical, Revenue and Billing. • Screen patients to obtain demographic and appointment information and input it into our CRM and our EHR. • Maintain a professional, positive, and poised attitude when interacting with members. • Ensure that all policies and procedures are closely followed to provide a high-quality patient experience • Performs related duties as required

• Schedule, reschedule, and confirm patient appointments. • Answer incoming calls and respond to patient enquiries professionally and efficiently. • Coordinate communication between patients, healthcare providers, and other departments. • Maintain accurate patient records and update healthcare systems. • Assist patients with appointment-related questions and follow-up requests. • Monitor provider schedules and ensure appointments are appropriately allocated. • Coordinate referrals and follow-up appointments where required. • Verify patients' insurance eligibility and benefits. • Obtain and process prior authorisations for medical services and treatments. • Coordinate home healthcare services and specialist referrals as required. • Work closely with case managers, clinicians, and healthcare providers to ensure continuity of patient care. • Ensure all patient information is captured accurately and maintained confidentially. • Respond to emails and other patient communications in a timely manner. • Support the day-to-day administrative operations of the healthcare team. • Deliver a professional, compassionate, and patient-focused experience throughout every interaction.

Role Description Our client is looking for a professional and compassionate Healthcare Receptionist to join their team. In this role, you will serve as the primary point of contact for patients, providing exceptional customer service while coordinating appointments, supporting healthcare providers, and ensuring a seamless patient experience. This position is ideal for someone with previous experience in a medical practice or healthcare environment who enjoys working with patients, managing multiple priorities, and maintaining accurate records in a fast-paced setting. - Schedule, reschedule, and confirm patient appointments. - Answer incoming calls and respond to patient enquiries professionally and efficiently. - Coordinate communication between patients, healthcare providers, and other departments. - Maintain accurate patient records and update healthcare systems. - Assist patients with appointment-related questions and follow-up requests. - Monitor provider schedules and ensure appointments are appropriately allocated. - Coordinate referrals and follow-up appointments where required. - Verify patients' insurance eligibility and benefits. - Obtain and process prior authorisations for medical services and treatments. - Coordinate home healthcare services and specialist referrals as required. - Work closely with case managers, clinicians, and healthcare providers to ensure continuity of patient care. - Ensure all patient information is captured accurately and maintained confidentially. - Respond to emails and other patient communications in a timely manner. - Support the day-to-day administrative operations of the healthcare team. - Deliver a professional, compassionate, and patient-focused experience throughout every interaction. Qualifications - Previous experience as a Healthcare Receptionist, Medical Receptionist, Medical Administrator, Patient Coordinator, or similar role. - Experience working in a healthcare, medical, or social care setting. - Fluent English with a clear, neutral accent. - Excellent communication and customer service skills. - Strong organisational skills with high attention to detail. - Experience scheduling appointments and coordinating patient care. - Knowledge of insurance verification, prior authorisations, and referrals is advantageous. - Proficient in Microsoft Office and healthcare systems (EMR/EHR experience is beneficial). - Ability to work independently in a fast-paced environment. - Comfortable working U.S. hours. Requirements - Remote work from home. Company Description

Role Description Are you a skilled communicator with a warm and professional approach? If you love helping businesses create exceptional first impressions and delivering excellent service, we want to hear from you! We're looking for a dedicated Virtual Receptionist to be the voice that greets and supports our clients' customers. At IWG, you'll be more than just a receptionist—you'll be a virtual extension of our clients' businesses, making each interaction seamless and professional. Whether you're answering phones, managing emails, or routing messages, your role is crucial to enhancing customer satisfaction and helping our clients manage their operations efficiently. Qualifications - Native Speaker: Fluent in the local language and English, with excellent written and verbal communication skills. - Your own Laptop & high-speed internet is essential for this role. - Typing Pro: Capable of typing 40 words per minute. - Phone Etiquette Master: You have a professional, friendly phone demeanor that represents our clients well. - Detail-Oriented: High attention to detail ensures you capture every important note and message. - Independent & Motivated: You're a self-starter who can work autonomously once trained, delivering consistent and professional service. Requirements - Work from Home: We offer the flexibility of working remotely, giving you the convenience to create your perfect workspace and maintain a healthy work-life balance. - No Evenings or Weekends: Say goodbye to late nights and weekend shifts! Our regular hours mean you can enjoy your time doing what you love. - 1 Week In-Depth Training: Start strong with our comprehensive, fully paid 1-week training program. We'll provide you with all the tools and knowledge you need to excel in your role. - No Outbound or Cold Calling: This role involves no outbound calls or cold-calling, making it an environment where you will be providing support, not on chasing leads. - Global Career Opportunities: Whether you want to explore opportunities in one of our many business centres or relocate to different locations worldwide, the possibilities for career progression are endless. Benefits - Flexible work environment. - Comprehensive training program. - Work-life balance with no evening or weekend shifts. - Opportunities for career progression globally. Company Description For over 30 years, IWG has been leading the way in flexible workspaces, transforming how people work around the world. With more than 3,750 locations in 120+ countries, we support millions of professionals daily, offering adaptable solutions that cater to businesses of all sizes. - Our well-known brands—including Regus, Spaces, HQ and Signature—provide innovative, tech-driven work environments, from local hubs and regional offices to virtual support services. - Our diverse clientele ranges from dynamic startups to major corporations like Google and HSBC, all benefiting from our flexible, sustainable work solutions. - With a robust 30% annual growth rate and plans to expand to over 30,000 locations in the next decade, IWG is pioneering the future of work, shaping the next generation of workspaces to meet evolving global needs.