• Work closely with product managers and engineers to define product vision • Lead design projects from concept to completion • Create wireframes, prototypes, and high-fidelity designs

• Identify and draft current and target journeys, touchpoints, for high priority flows. • Define measurable metrics, insights and outcomes with enterprise architecture. • Analytics related to member outcomes, conversions, drop/offs and friction points. • Support CSAT improvements. • Drive UI/UX roadmap recommendations, templates and backlog support. • Perform on key deliverables, including user flows and journeys, measurable metrics, key touchpoints, UI/UX best practices, and CSAT improvements. • Perform miscellaneous duties as assigned.

• Lead design strategy across multiple business units including all aspects of design craft • Help set the vision for our overall user experience • Direct and guide the work of other designers • Build new products and iterate on existing ones • Manage executive stakeholders across engineering, product, marketing, and more • Drive improvements to the product development process with cross functional partners

• Design intuitive, explainable, and user-centered experiences that integrate seamlessly into Apollo's product ecosystem. • Collaborate with AI engineers and data scientists to understand model capabilities. • Lead design for the Extension and Admin surfaces. • Use AI tools aggressively in your own workflow for ideation, rapid prototyping, research synthesis, and iteration. • Partner with PMs, Engineers, and Analysts to identify user needs. • Design for scale and consistency by contributing to Apollo's cross-surface design system in Figma. • Prototype, test, and iterate rapidly, using user feedback and behavioral data. • Collaborate with your squad during Weekly Sprint Planning and Daily Standups. • Collaborate with other Designers to provide feedback, share best practices. • Advocate for the user through interviews, usability tests, and behavioral analytics.