Who we are Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences, yet the process is often slow, opaque, and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters. We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we’re not just improving the rental process; we’re setting the new standard for the entire industry. We’re aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries, we’d love for you to be a part of it. The TeamThe core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform. We are the voice of the customer internally, and the face of Findigs externally. Beyond day-to-day support, our team’s insights are the foundation for customer retention, product strategy, and long-term growth. This role will touch all parts of the customer lifecycle and collaborate closely with our Product, Engineering, and Sales teams to build a best-in-class customer experience. The Role We're looking for a Customer Success Manager to own the post-sale relationship for a portfolio of accounts. As a CSM at Findigs, you will drive platform adoption, demonstrate ongoing value, and build durable relationships across a book of business, balancing high-touch problem-solving on key accounts with efficient, AI-enabled repeatable processes across the broader portfolio. We’d love to hear from candidates who can stay organized, take initiative, and manage multiple accounts without losing sight of what matters most, as well as communicate clearly, earn client trust early, and know when to take ownership versus when to bring in the right support. This is a high-impact role in one of Findigs’ fastest-growing areas, with strong opportunities to grow alongside the business. This position is NYC-based, with an expectation of working from our New York office 3-4 days a week. While we have a strong preference for candidates in the NYC area, we are also open to considering remote candidates on the East or West Coast. Please note, we are unable to sponsor or take over sponsorship of an employment visa at this time. Where you will make an impact: - Serve as the primary point of contact and trusted advisor for a portfolio of clients, helping them achieve their desired outcomes on the Findigs platform. - Bring a builder's mindset to AI and automation by proactively identifying where new AI tools or workflows could improve how you (and eventually the broader team) manage accounts at scale, and helping pilot them. - Actively manage NRR (not just GRR), identify and pursue expansion in partnership with sales, comfortably build a business case for upsell, and track revenue risk/opportunity in account plans. - Lead quarterly business reviews (QBRs) with client stakeholders to share usage insights, business outcomes, demonstrate value, and align on goals for the upcoming quarter. - Proactively monitor account health and product usage, using dashboards and AI-driven alerts to catch at-risk signals early and get ahead of churn or expansion opportunities. - Build multi-threaded relationships across your accounts (ops, finance, leadership), understand each client's business model, and connect Findigs outcomes to client KPIs - Collaborate with the broader Customer Success team on portfolio strategy, bringing account-level insight to help shape priorities and approach across your book of business. - Capture client feedback and channel it into product feedback loops, acting as a clear voice of the customer with Product and Engineering. - Contribute to evolving CS playbooks and processes, bringing ideas from your day-to-day account work as the mid-market segment scales. We’d love to hear from you if you have: - 3+ years of experience in a customer-facing role (e.g., Customer Success, Account Management), preferably in B2B SaaS environment or consulting; experience with clients in proptech, and or experience managing business process design/outsourcing, or outsourced operations environments is a plus. - Exceptional written and verbal communication skills, with a knack for clear, empathetic, and efficient correspondence, including with senior client stakeholders. - Strong technical aptitude and the ability to learn new software quickly. - Strong AI proficiency; comfortable using AI tools to work more efficiently day-to-day (e.g., summarizing accounts, drafting materials, surfacing insights), with the ability to build simple automations or workflows considered a strong plus. - Experience with CRMs (e.g., Salesforce, HubSpot) and/or customer support platforms (e.g., Zendesk, Intercom, Jira). - Strong problem-solving skills and the ability to manage a full portfolio of accounts independently, prioritizing effectively across competing needs. - Comfort operating in the unstructured, fast-paced environment of a high-growth startup, with a proactive, builder mindset toward improving your own workflows. - Bachelor's degree or equivalent practical experience. Nice-to-haves: - Experience in Proptech or Fintech Interviewing with Us We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording. We are an equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies.

• Establish tailored onboarding and training plans for new enterprise clients in APAC to ensure they learn, adopt, and are successful at the onset with the Traackr product. This includes specific coaching and use case analysis. • Determine critical measures for success for clients’ influencer programs to ensure there are quantitative and qualitative ways to measure progress. • Leverage knowledge of current important program gaps to elevate and highlight the Traackr product in addition to strategic program goals. • Monitor and address adoption and usage for clients in APAC region. • Partner with Client Partners and fellow Customer Success Managers to establish strategic account management efforts by identifying and escalating signals of risk accounts and areas for further account growth

Role Description We are now looking for a Product Analytics Consultant & Customer Success Manager to own and grow our product analytics customer portfolio. You will work directly with product, growth, data and executive teams, helping them implement analytics platforms successfully, generate actionable insights, improve product performance and achieve measurable business outcomes. You will also manage the long-term customer relationship, including adoption, satisfaction, renewals and expansion opportunities. Tasks - Product Analytics Consulting - Lead the onboarding and implementation of product analytics platforms, primarily Mixpanel. - Understand customers’ products, business models, growth objectives and analytics maturity. - Design and review tracking plans, event structures, user properties and measurement frameworks. - Help customers define meaningful KPIs and establish reliable product analytics practices. - Build and optimise dashboards, reports, funnels, cohorts and retention analyses. - Analyse user journeys, activation, conversion, engagement, retention and churn. - Identify behavioural patterns, friction points and growth opportunities within customer products. - Turn data into clear, actionable insights and recommendations for product, growth and leadership teams. - Deliver regular insight sessions, workshops, business reviews and strategic presentations. - Advise customers on experimentation, segmentation, lifecycle analysis and data-driven product development. - Support customers in improving analytics adoption across their organisations. - Customer Success and Account Management - Own the customer relationship from onboarding through adoption, renewal and expansion. - Build strong, trusted relationships with product, growth, marketing, data and executive stakeholders. - Create success plans based on each customer’s objectives, priorities and expected outcomes. - Track platform usage, customer health, adoption and engagement. - Proactively identify risks, blockers and opportunities before they become urgent. - Coordinate technical, commercial and strategic conversations across Omtera, the customer and software partners. - Manage customer communications, expectations, escalations and follow-up actions. - Lead quarterly or periodic business reviews and demonstrate the value delivered through the partnership. - Support renewal processes and identify relevant upsell and cross-sell opportunities. - Work closely with Omtera’s sales, solutions and technical teams to deliver a seamless customer experience. - International Client and Partner Collaboration - Support customers across multiple countries and time zones. - Work directly with international clients from Türkiye, the UK, Europe, MENA and North America. - Collaborate with teams from leading global software companies. - Represent Omtera in customer meetings, workshops, partner sessions and industry events. - Occasionally travel internationally for strategic customer meetings, workshops and partner events. Qualifications - At least 3 years of experience in product analytics, digital analytics, customer success, consulting, growth, product management or a related role. - Hands-on experience with Mixpanel is strongly preferred. - Experience with one or more platforms such as Amplitude, Contentsquare, Heap, Google Analytics 4, Adobe Analytics or similar analytics tools. - Strong understanding of product analytics concepts, including: - Funnels and conversion - Retention and cohort analysis - Activation and engagement - User journeys - Segmentation - Churn - Experimentation - Product and growth KPIs - Experience working directly with customers in a consulting, agency, SaaS or technology environment. - Ability to understand a customer’s business challenge and translate it into an analytics approach. - Strong presentation, facilitation and stakeholder-management skills. - Confidence communicating with product managers, growth teams, data teams and senior executives. - Commercial awareness and experience supporting renewals, account growth or upsell opportunities. - Excellent written and spoken English. - Strong organisational and project-management skills. - Ability to manage multiple customers and priorities independently in a remote environment. - A proactive, accountable and solution-oriented working style. - Experience creating event taxonomies and measurement plans. - Familiarity with mobile and web analytics implementation. - Understanding of CDPs, data warehouses and customer-engagement platforms. - Basic SQL knowledge or experience working with data teams. - Experience in SaaS, e-commerce, fintech, marketplaces, gaming or mobile applications. - Previous responsibility for a portfolio of international customers. Benefits - 100% remote working environment - Opportunity to work with top-tier international brands - Direct collaboration with leading global software companies - Exposure to product, growth, data, customer engagement and AI projects - International customer portfolio across multiple industries and markets - Opportunities for international travel, events and partner meetings - High level of ownership and visibility within the company - A fast-moving environment where your ideas can directly influence how we work - Private health insurance - Birthday leave - Flexible remote-working culture - Learning, certification and professional-development opportunities - A collaborative team that values initiative, curiosity and measurable impact

• Serve as the primary post-contract relationship owner for assigned utility accounts. • Lead regular check-ins, business reviews, and executive-level touchpoints with utility customers to maintain strong relationships and track value delivery. • Proactively identify risks to renewal or expansion and develop strategies to address them. • Own the renewal process for assigned accounts in partnership with the Utilities GM and Sales team. • Own adherence to contracted scope (SOW) for assigned accounts, managing change requests and setting clear expectations on what is and isn't included. • Protect internal science and engineering capacity by identifying out-of-scope requests early and routing them to new statements of work or expansion opportunities rather than absorbing them. • Partner with project management to track delivery commitments and timelines, and proactively flag risks to on-time delivery. • Lead structured onboarding for new utility customers, ensuring smooth data integration, user training, and early platform adoption. • Develop and deliver customer-facing training materials, walkthroughs, and use-case guides tailored to utility workflows (WMP submissions, PSPS operations, asset risk prioritization). • Track customer engagement and usage metrics; proactively intervene when adoption lags. • Serve as the primary customer-facing resource for questions about Pyrologix platform outputs, fire modeling methodology, and data interpretation. • Coordinate with internal fire science and engineering teams to resolve complex technical questions and ensure customers are applying our analytics correctly. • Communicate complex, quantitative risk concepts clearly to non-technical utility audiences including regulatory, finance, and operations stakeholders. • Synthesize customer feedback and translate it into actionable input for product, science, and project management teams. • Maintain detailed account notes and health tracking in HubSpot and internal systems. • Identify expansion opportunities — new use cases, additional service lines, or additional business units — and hand off to the Sales team.