• Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success • Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands. • Manage a book of business of 450 key accounts, driving retention and product adoption • Conduct daily customer calls with your book of business, leveraging AI-enabled tools and our tech stack to execute tech-touch, human-touch playbooks at scale. • Identify recurring customer challenges and help build scalable solutions, playbooks, and resources • Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls. • Value-sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7 • Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7 • Track customer health, identify risks early, and implement mitigation strategies • Drive customer accountability by setting clear goals and executing tailored success plans • Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle • Resolve customer questions by connecting them with the right internal experts • Contribute to the development of Customer Success frameworks, resources, and operating processes as we scale

Role Description CBIZ, Inc. is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. Qualifications - Experience in accounting, tax, advisory, benefits, insurance, or technology. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a team environment. Requirements - Relevant degree or certification in a related field. - Proven experience in a similar role. - Proficiency in relevant software and tools. Benefits - Opportunities for personal and professional growth. - Recognition for contributions. - Comprehensive benefits package.

Role Description As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value. What you’ll do: - Success Planning & Value: - Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. - Provide thought leadership on change management for large, scaled rollouts. - Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally. - Customer Advocacy: - Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. - This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs. - Issue Management: - Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues. - Product Expertise: - Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard. - Training & Education: - Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles. - Account Management: - Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. - Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks. Qualifications - 3+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support. - Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle. - This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. - An entrepreneurial mindset - you will be often building entirely new processes or practices to ensure we best serve customers. - Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field. - Driven, high emotional intelligence, and strong priority management skills. Strongly Preferred - Previous early-stage startup experience. - Passion for technology & cybersecurity. - Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle. Compensation - Up to $130,000 base salary + bonus. Benefits - Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. - Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options. - 100% Covered Health Insurance: We cover 100% of your health, vision, and dental insurance premiums for you and your dependents. - ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. - 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

Role Description As a Customer Success Manager at PandaDoc, you'll play a key role in driving success and growth for a diverse range of clients by delivering high-impact service in a scalable, pooled support model. At the heart of your work will be the opportunity to engage with customers, thoughtfully guiding them through onboarding and workflow consultations, and empowering them to fully unlock the value of their investment in PandaDoc. - Provide responsive and strategic support to help customers onboard smoothly and adopt PandaDoc’s powerful tools including but not limited to an overall understanding of API’s and CRM integrations. - Be measured by your ability to deliver high-quality, scalable service while contributing to the overall health, retention, and growth of the accounts you touch. - Lead personalised onboarding sessions, including launch plan meetings, training, and integration setup, ensuring customers hit the ground running. - Proactively drive product adoption through tailored consultations, product updates, and hands-on training, empowering customers to leverage the full potential of our platform. - Act as a key player in customer education by promoting self-serve resources such as our help center, public training sessions, and webinars. - Lead strategic business conversations with customers to connect PandaDoc's capabilities to their core workflows and goals, clearly demonstrating measurable value and ROI. - Partner closely with Account Management, sharing critical insights that shape renewal strategies, uncover upsell opportunities, and inform customer expansion plans. - Leverage data from platforms like Planhat, Salesforce, and Gong to track customer engagement, identifying and taking action on accounts in need of additional support. Qualifications - 2-3 years of SaaS customer success experience, handling high volumes of customer interactions in a fast-paced environment. - Excel at managing multiple priorities, shifting workloads, and delivering high-quality service in a pooled resource model. - Open to feedback, adaptable to new challenges, and eager for personal and professional development. - Resourceful and can quickly adapt to changing environments while maintaining customer satisfaction and delivering results. - Strong communication and empathy, building trust and ensuring customer needs are met, fostering strong relationships. - Proactively leverage AI tools to synthesize customer data, automate routine tasks, and refine communication. - A natural problem solver, self-motivated to identify root causes and deliver effective solutions for complex issues. - Conduct deep-dive discovery during customer interactions to identify untapped business needs, translating those needs into value-based solutions and CSQLs that generate pipeline. - Work well with cross-functional teams, sharing insights to drive customer retention and growth. - Enjoy lifting others up, creating a positive, collaborative environment where your team and customers can thrive. - Excellent verbal and written communication skills, with a clear command of English. - Additional language proficiency is not required for this role; however, it is highly preferred given our global customer base. Benefits - Employees may be able to purchase company stock (or receive annual bonuses). - Employees (and their families) may enroll in the company's medical, dental, vision, short & long term disability, life insurance, FSA and 401k plans. - Employees will receive 13.34+ hours of paid time off per month, 6 self-care days, birthday PTO day, and 10 company paid holidays off per year. - The annual OTE is up to $95,000 OTE (base + bonus combined).