Role Description We are now looking for a Product Analytics Consultant & Customer Success Manager to own and grow our product analytics customer portfolio. You will work directly with product, growth, data and executive teams, helping them implement analytics platforms successfully, generate actionable insights, improve product performance and achieve measurable business outcomes. You will also manage the long-term customer relationship, including adoption, satisfaction, renewals and expansion opportunities. Tasks - Product Analytics Consulting - Lead the onboarding and implementation of product analytics platforms, primarily Mixpanel. - Understand customers’ products, business models, growth objectives and analytics maturity. - Design and review tracking plans, event structures, user properties and measurement frameworks. - Help customers define meaningful KPIs and establish reliable product analytics practices. - Build and optimise dashboards, reports, funnels, cohorts and retention analyses. - Analyse user journeys, activation, conversion, engagement, retention and churn. - Identify behavioural patterns, friction points and growth opportunities within customer products. - Turn data into clear, actionable insights and recommendations for product, growth and leadership teams. - Deliver regular insight sessions, workshops, business reviews and strategic presentations. - Advise customers on experimentation, segmentation, lifecycle analysis and data-driven product development. - Support customers in improving analytics adoption across their organisations. - Customer Success and Account Management - Own the customer relationship from onboarding through adoption, renewal and expansion. - Build strong, trusted relationships with product, growth, marketing, data and executive stakeholders. - Create success plans based on each customer’s objectives, priorities and expected outcomes. - Track platform usage, customer health, adoption and engagement. - Proactively identify risks, blockers and opportunities before they become urgent. - Coordinate technical, commercial and strategic conversations across Omtera, the customer and software partners. - Manage customer communications, expectations, escalations and follow-up actions. - Lead quarterly or periodic business reviews and demonstrate the value delivered through the partnership. - Support renewal processes and identify relevant upsell and cross-sell opportunities. - Work closely with Omtera’s sales, solutions and technical teams to deliver a seamless customer experience. - International Client and Partner Collaboration - Support customers across multiple countries and time zones. - Work directly with international clients from Türkiye, the UK, Europe, MENA and North America. - Collaborate with teams from leading global software companies. - Represent Omtera in customer meetings, workshops, partner sessions and industry events. - Occasionally travel internationally for strategic customer meetings, workshops and partner events. Qualifications - At least 3 years of experience in product analytics, digital analytics, customer success, consulting, growth, product management or a related role. - Hands-on experience with Mixpanel is strongly preferred. - Experience with one or more platforms such as Amplitude, Contentsquare, Heap, Google Analytics 4, Adobe Analytics or similar analytics tools. - Strong understanding of product analytics concepts, including: - Funnels and conversion - Retention and cohort analysis - Activation and engagement - User journeys - Segmentation - Churn - Experimentation - Product and growth KPIs - Experience working directly with customers in a consulting, agency, SaaS or technology environment. - Ability to understand a customer’s business challenge and translate it into an analytics approach. - Strong presentation, facilitation and stakeholder-management skills. - Confidence communicating with product managers, growth teams, data teams and senior executives. - Commercial awareness and experience supporting renewals, account growth or upsell opportunities. - Excellent written and spoken English. - Strong organisational and project-management skills. - Ability to manage multiple customers and priorities independently in a remote environment. - A proactive, accountable and solution-oriented working style. - Experience creating event taxonomies and measurement plans. - Familiarity with mobile and web analytics implementation. - Understanding of CDPs, data warehouses and customer-engagement platforms. - Basic SQL knowledge or experience working with data teams. - Experience in SaaS, e-commerce, fintech, marketplaces, gaming or mobile applications. - Previous responsibility for a portfolio of international customers. Benefits - 100% remote working environment - Opportunity to work with top-tier international brands - Direct collaboration with leading global software companies - Exposure to product, growth, data, customer engagement and AI projects - International customer portfolio across multiple industries and markets - Opportunities for international travel, events and partner meetings - High level of ownership and visibility within the company - A fast-moving environment where your ideas can directly influence how we work - Private health insurance - Birthday leave - Flexible remote-working culture - Learning, certification and professional-development opportunities - A collaborative team that values initiative, curiosity and measurable impact

• Serve as the primary post-contract relationship owner for assigned utility accounts. • Lead regular check-ins, business reviews, and executive-level touchpoints with utility customers to maintain strong relationships and track value delivery. • Proactively identify risks to renewal or expansion and develop strategies to address them. • Own the renewal process for assigned accounts in partnership with the Utilities GM and Sales team. • Own adherence to contracted scope (SOW) for assigned accounts, managing change requests and setting clear expectations on what is and isn't included. • Protect internal science and engineering capacity by identifying out-of-scope requests early and routing them to new statements of work or expansion opportunities rather than absorbing them. • Partner with project management to track delivery commitments and timelines, and proactively flag risks to on-time delivery. • Lead structured onboarding for new utility customers, ensuring smooth data integration, user training, and early platform adoption. • Develop and deliver customer-facing training materials, walkthroughs, and use-case guides tailored to utility workflows (WMP submissions, PSPS operations, asset risk prioritization). • Track customer engagement and usage metrics; proactively intervene when adoption lags. • Serve as the primary customer-facing resource for questions about Pyrologix platform outputs, fire modeling methodology, and data interpretation. • Coordinate with internal fire science and engineering teams to resolve complex technical questions and ensure customers are applying our analytics correctly. • Communicate complex, quantitative risk concepts clearly to non-technical utility audiences including regulatory, finance, and operations stakeholders. • Synthesize customer feedback and translate it into actionable input for product, science, and project management teams. • Maintain detailed account notes and health tracking in HubSpot and internal systems. • Identify expansion opportunities — new use cases, additional service lines, or additional business units — and hand off to the Sales team.

• Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success • Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands. • Manage a book of business of 450 key accounts, driving retention and product adoption • Conduct daily customer calls with your book of business, leveraging AI-enabled tools and our tech stack to execute tech-touch, human-touch playbooks at scale. • Identify recurring customer challenges and help build scalable solutions, playbooks, and resources • Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls. • Value-sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7 • Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7 • Track customer health, identify risks early, and implement mitigation strategies • Drive customer accountability by setting clear goals and executing tailored success plans • Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle • Resolve customer questions by connecting them with the right internal experts • Contribute to the development of Customer Success frameworks, resources, and operating processes as we scale

Role Description CBIZ, Inc. is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. Qualifications - Experience in accounting, tax, advisory, benefits, insurance, or technology. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a team environment. Requirements - Relevant degree or certification in a related field. - Proven experience in a similar role. - Proficiency in relevant software and tools. Benefits - Opportunities for personal and professional growth. - Recognition for contributions. - Comprehensive benefits package.