• Serve as the primary post-contract relationship owner for assigned utility accounts. • Lead regular check-ins, business reviews, and executive-level touchpoints with utility customers to maintain strong relationships and track value delivery. • Proactively identify risks to renewal or expansion and develop strategies to address them. • Own the renewal process for assigned accounts in partnership with the Utilities GM and Sales team. • Own adherence to contracted scope (SOW) for assigned accounts, managing change requests and setting clear expectations on what is and isn't included. • Protect internal science and engineering capacity by identifying out-of-scope requests early and routing them to new statements of work or expansion opportunities rather than absorbing them. • Partner with project management to track delivery commitments and timelines, and proactively flag risks to on-time delivery. • Lead structured onboarding for new utility customers, ensuring smooth data integration, user training, and early platform adoption. • Develop and deliver customer-facing training materials, walkthroughs, and use-case guides tailored to utility workflows (WMP submissions, PSPS operations, asset risk prioritization). • Track customer engagement and usage metrics; proactively intervene when adoption lags. • Serve as the primary customer-facing resource for questions about Pyrologix platform outputs, fire modeling methodology, and data interpretation. • Coordinate with internal fire science and engineering teams to resolve complex technical questions and ensure customers are applying our analytics correctly. • Communicate complex, quantitative risk concepts clearly to non-technical utility audiences including regulatory, finance, and operations stakeholders. • Synthesize customer feedback and translate it into actionable input for product, science, and project management teams. • Maintain detailed account notes and health tracking in HubSpot and internal systems. • Identify expansion opportunities — new use cases, additional service lines, or additional business units — and hand off to the Sales team.

• Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success • Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands. • Manage a book of business of 450 key accounts, driving retention and product adoption • Conduct daily customer calls with your book of business, leveraging AI-enabled tools and our tech stack to execute tech-touch, human-touch playbooks at scale. • Identify recurring customer challenges and help build scalable solutions, playbooks, and resources • Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls. • Value-sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7 • Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7 • Track customer health, identify risks early, and implement mitigation strategies • Drive customer accountability by setting clear goals and executing tailored success plans • Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle • Resolve customer questions by connecting them with the right internal experts • Contribute to the development of Customer Success frameworks, resources, and operating processes as we scale

Role Description CBIZ, Inc. is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. Qualifications - Experience in accounting, tax, advisory, benefits, insurance, or technology. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a team environment. Requirements - Relevant degree or certification in a related field. - Proven experience in a similar role. - Proficiency in relevant software and tools. Benefits - Opportunities for personal and professional growth. - Recognition for contributions. - Comprehensive benefits package.

Role Description As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value. What you’ll do: - Success Planning & Value: - Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. - Provide thought leadership on change management for large, scaled rollouts. - Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally. - Customer Advocacy: - Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. - This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs. - Issue Management: - Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues. - Product Expertise: - Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard. - Training & Education: - Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles. - Account Management: - Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. - Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks. Qualifications - 3+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support. - Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle. - This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. - An entrepreneurial mindset - you will be often building entirely new processes or practices to ensure we best serve customers. - Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field. - Driven, high emotional intelligence, and strong priority management skills. Strongly Preferred - Previous early-stage startup experience. - Passion for technology & cybersecurity. - Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle. Compensation - Up to $130,000 base salary + bonus. Benefits - Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. - Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options. - 100% Covered Health Insurance: We cover 100% of your health, vision, and dental insurance premiums for you and your dependents. - ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. - 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.