• Serve as the primary operational point of contact for Canopie’s health plan and program partners • Own day-to-day communication and ongoing relationship maintenance • Coordinate and support regular partner check-ins and quarterly business reviews (QBRs) • Track partner commitments, open items, and follow-ups; proactively flag risks and drive resolution across internal teams • Manage onboarding workflows for new partners • Maintain organized partner documentation including program configurations, contact records, and escalation histories • Own the production, packaging, and presentation of recurring and ad hoc partner-facing reporting • Build and maintain clear, accurate dashboards and reports that give partners confidence in their program performance • Support internal reporting that informs clinical operations and leadership decision-making

• Become an Absolute subject matter expert • Deliver the value of Absolute, compelling use cases, and relevant industry knowledge to new customers • Manage customer enablement by doing the following: Drive Activations and Renewals of Absolute solutions for previously ‘sold’ accounts • Provide customers relevant education content within the Absolute Learning Hub • Elevate technical issues to Absolute’s Activation, PS or Technical Support teams to meet customer needs • Deliver value driven engagements around product adoption and active usage • Develop relationships and evangelize Absolute solutions with Absolute & CDW inside and field sales organizations (RSD, Director, Executive Director and VP level) • Collaborate with CDW & Absolute sales members and the Absolute Customer Success team to drive Activations and Renewals of Absolute solutions for previously ‘sold’ accounts • Coordinate Sales efforts between Absolute and CDW Sales and Services team to achieve assigned sales goals and growth targets • Provide pre-sales assistance to Absolute and CDW account managers via phone, e-mail and/or in person, responding to sales requests and/or inquiries in a timely manner • Prepare and communicate weekly, monthly partner status reports, including weekly pipeline reports and sales engagement status • Achieve channel sales and revenue goals by ensuring channel programs are operating efficiently and maximizing their effectiveness • Continually drive program improvement based on input from field and inside sales teams and knowledge of other industry channel programs • Plan and execute go-to-market marketing strategies, including but not limited to: Management meetings, Sales training, Floor days, Team huddles, Planning meetings, Quarterly Business Reviews • Protect the security and privacy of Absolute and its customers • Other duties as assigned by management

Role Description WorkforceQA (WFQA) seeks an Account Manager in our Client Service Department to assist our clients with obtaining drug screen results in a timely manner while keeping in compliance with DOT Regulations. We are seeking someone who is self-motivated, has strong customer service with strong attention to detail, and who is enthusiastic to work in a customer-centric environment. The Account Manager will communicate effectively and professionally with clients via written and verbal communication. - Processing and monitoring of Image chain of custodies and Image breath alcohol tests. - Input Breath Alcohol Test results into database. - Request missing chain of custody. - Check drug screen results with labs. - Match up drug screen results with matching test requests. - Request test requests for results. - Perform account changes. - Create and follow up on required affidavits. - Follow up with all drug screens until completed. - Check on no shows and alert clients of no shows. - Answer incoming phone calls. - Talk and assist all customers either via phone or email. - Correct/upload/spin random reports. - Meeting clear and set ongoing goals. - Perform other duties and related functions as needed or assigned. Qualifications - Minimum 1 year of customer service experience working in an office environment. - Work from home job experience is preferred. - Excellent customer service skills. - Strong data entry skills. - Strong knowledge and use of computer programs (navigating internet, outlook, excel, word, etc.). - Self-motivated and ability to work independently. - Ability to listen to feedback and self-correct/adjust as necessary. - Positive and friendly attitude and ability to work in a team environment. - Solid organizational skills including attention to detail and multi-tasking skills. - Excellent written and verbal communication skills. - Strong phone etiquette and professionalism. - Expected to be at work on time and maintain a regular work schedule. - High School Degree or GED required. Benefits - Medical, Dental & Vision insurance. - Life insurance, AD&D and Long-Term Disability. - Voluntary Short-Term Disability. - 401k with Company match. - Paid time off. Company Description WorkforceQA (WFQA) is a national provider of employee screening services. We are committed to assisting our employer partners manage compliant and cost-effective drug testing programs through the expertise of our team, customized service, and a powerful technology suite. We build personal connections with our clients and provide a customized level of service that is unparalleled in our industry. We are looking for client-focused team members who share our desire to craft and implement solutions that contribute to the success of our clients, our company, and our employees. - Integrity & Accountability - Client-Centered Excellence - Collaborative Teamwork - Growth Through Innovation To learn more about us: https://www.wfqa.com Are you ready to join our team? If you think you have what it takes to do this job, then the next step is to submit your resume. We look forward to hearing from you! Employment is contingent upon completing and passing a background check and hair drug test. WorkforceQA is an equal opportunity employer.

• New Customer Acquisition in assigned territory. • Effective and coordinated handling of existing customer base if assigned. • Complete Ownership of existing accounts from Lead Generation to Delivery of final service offering. • Daily reporting of all sales activity. • Business Development & Relationship building with Corporates and signing MOU’s with them for Self Ratings/ Corporate Profiling/ Sectoral Study Reports/Business Information Reports/D-U-N-S Verified Reports etc. • Build and nurture relationships with CXO/CFO-level stakeholders to promote ESG offerings such as sustainability reports, carbon accounting, ESG ratings, and impact assessments. • Organizing theme based events and ensuring participation of CXO/CFO Level contacts are part of the new customer acquisition Strategy. • Ensuring timely renewal of all the existing accounts if assigned and explore cross selling and upgrading opportunities. • Responsible for the overall Accounts Receivables in the respective Regions. • Provide industry updates at regular intervals and maintaining a constant relationship with the existing customers through courtesy meetings. • Ensure process adherence at all times and error free timely delivery of projects • Liaising with the operations team for a smooth delivery of the end product and ensuring the service expectations of the customers are met • Maintaining the data / client contact details in appropriate data warehouses hygienically • Progress Reviews and Forecasting Reports are filed periodically as required by the management • Regular update of all the activities in the tools provided and track the movement of all such activities