• Work on latest edge Cloud computing to solve difficult, manual and repeatable tasks for users adopting Cloud technologies like AWS, Salesforce, Microsoft and more • Use the latest trends on building SaaS applications using multitenancy, scalability large data volumes / Big Data and more • Develop and expand our portfolio to support most popular Cloud apps (200+) • Develop understanding of not just software development, but also how to design, develop and launch a product from concept to high customer use. • Customer Discovery: Conduct structured workshops with client stakeholders to capture workflows, pain points, and desired outcomes. • Solution Design: Translate business requirements into technical workflows, automations, and integrations. • Deployment Execution: Configure, test, and deploy solutions, ensuring seamless go-live and adoption. • Workflow Automation: Build and customize automations using APIs, scripts, or low-code platforms. • Technical Troubleshooting: Diagnose integration issues, resolve blockers, and iterate based on client feedback. • Customer Advocacy: Serve as the technical expert during onboarding and beyond, ensuring long-term customer success. • Feedback Loop: Provide insights from deployments to product and engineering teams to shape roadmap priorities.

• Provision, configure, and maintain cloud infrastructure — virtual servers, databases, storage, and other resources — to support client environments. • Act as the first responder for issues reported through Salesforce and Azure DevOps. Diagnose and resolve issues within client cloud environments, escalating as needed. • Track and manage cloud assets and resources across client environments, keeping inventory, configuration, and cost accurate and up to date. • Build, test, and execute automations, pipelines, and scripts to support cloud operations. • Maintain monitoring and alerting tools (SIEM, Datadog, etc.) to ensure the health and high availability of client systems. Participate in the weekday and weekend on-call rotation. • Maintain security tools (including but not limited to WAF, antivirus, SIEM, and CSPM) and access controls, and support ongoing compliance efforts. • Work with cross-functional and engineering teams to resolve issues and support the delivery of end-to-end products and features. • Stay current with cloud technologies and operational best practices, with emphasis on our current technology stack and cloud cost management (FinOps).

• Own Database Reliability: Drive high availability and disaster recovery strategies • Architect for Scale: Define and execute the scalability roadmap • Optimize Performance: Perform deep-dive query optimization • Design Infrastructure: Build and manage scalable inference and connection pooling strategies • Establish Observability: Design the monitoring architecture and define SLIs/SLOs • Champion Security: Implement banking-grade security practices • Partner Across Engineering: Work with product teams for database schema changes • Lead by Example: Set the technical bar for the DBA function through mentoring

• Own Database Reliability: Drive high availability and disaster recovery strategies, ensuring RPO/RTO targets are met for our core banking systems. • Architect for Scale: Define and execute the scalability roadmap, including partitioning, sharding strategies, and capacity forecasting. • Optimize Performance: Perform deep-dive query optimization, execution plan analysis, and proactive bottleneck remediation. • Design Infrastructure: Build and manage scalable inference and connection pooling strategies (PgBouncer) and robust backup/restore automations. • Establish Observability: Design the monitoring architecture (Prometheus, Grafana, VictoriaMetrics) and define SLIs/SLOs for database health. • Champion Security: Implement banking-grade security practices, including credential management and compliance-aligned data handling. • Partner Across Engineering: Work with product teams to ensure database schema changes and architectural decisions support a high-load environment. • Lead by Example: Set the technical bar for the DBA function through mentoring, standards definition, and hands-on implementation.