Support Engineer Remote UK Full-time Permanent employee 30,000 - 40,000 £ per year About us Cronofy is a high-growth technology company headquartered in Nottingham, UK. Our mission is to be the go-to scheduling infrastructure for high performance companies globally. Over the past 11 years, we’ve grown a self-sustaining, profitable business serving businesses around the world. From market leaders like GoDaddy, Houzz and Indeed through to the smallest tech start-ups. We're truly international, with over half of our customers in the US with the remainder across EMEA and APAC. Our Customer Support team provides first-class service, with a Customer Satisfaction rating of >97%. It’s an incredibly exciting time to join us, following recent funding we are in a strong position to enhance our core offering and expand into growing international markets. We are now looking for someone to help support the growth of the unparalleled Scheduling products that Cronofy offer. We actively support and encourage people to grow in their careers, and this role comes with real, proven progression. Previous support team members have moved into other areas of the business, such as engineering or infrastructure - or focus on Support to become an expert in what you do. We provide the time and tools to learn, improve, and develop, and we'll support you in finding the right path. The role As part of the Technical Support team, the role of Support Engineer is to resolve technical issues and queries for Cronofy's customers while delivering first-class support. The Support Engineer is responsible for fielding questions from the Cronofy customer base, taking ownership of customer issues, and seeing them through to resolution. Alongside ticket resolution, the Support Engineer regularly reviews and updates our documentation pages. This person genuinely cares about doing right by the customer and works closely with other teams across the business to ensure that customers have positive experiences with Cronofy. They naturally look for a better way forward, using initiative to find improvement opportunities and act on them. They're curious by nature and keen to deepen their understanding, building expertise in Cronofy's API and Scheduler tool. This role will also work alongside our Engineering team on product development projects, building the technical grounding needed to support increasingly complex, product-related issues. This role reports to Rachael, Support Team Lead. Key Responsibilities: - Helping customers use Cronofy effectively - Building an in-depth understanding of Cronofy’s API, Scheduler tool, and the problems our customers face; becoming a Scheduling Expert - Managing, investigating, and resolving customer support tickets. Taking ownership from first response through to resolution - Troubleshooting technical issues, identifying root causes, and problem solving across a range of customer use cases - Providing exceptional customer service by offering advice, resolving confusion, and identifying possible bugs for our customers - Writing clear and helpful documentation for existing and upcoming features - Searching for opportunities to improve processes and support continuous improvement within the department - Working with Success, Product, Engineering, and Sales teams to understand and help customers Requirements: - Clear understanding of API concepts and how they operate - Experience with an API or SaaS based business supporting a product - Technical customer support experience - Development experience with APIs, NodeJS, Ruby on Rails, C#, PHP or Go is preferred but not essential - Sysadmin experience with MS Exchange and/or Office 365 is preferred but not essential How we work We can support a predominantly remote, office-based or hybrid working model. We really do value face to face time and, under normal circumstances, encourage teams to spend regular time together at our offices or suitable locations. Our Support team currently covers the UK and Amsterdam. We meet in a mixture of Nottingham (HQ), London, and Amsterdam offices. For this reason we are open to considering applicants in either the UK or Netherlands. We work hard but insist that everyone considers the balance between this alongside life and responsibilities outside of work. We use our principles to guide our behaviour as people and form the basis for our day-to-day decision making. We are direct with our dealings with each other. We continuously work to build mutual trust so that we can give each other feedback without fear of it being taken personally. Hiring process The goal is to discover what you will bring to Cronofy and what Cronofy will bring to you. It's as important for you to determine whether this is the right move for your career as much as anything else, so don't be afraid to ask questions. We value transparency and so are happy to answer (virtually) any questions you may have. What we offer - £30,000 - 40,000 per annum according to your experience - Pension scheme matched at 5% - 25 days holiday in addition to flexible national holidays. National holidays are added to your holiday allowance and you're not required to take them on the corresponding day. - 6 personal development days per year to use for L&D, charitable causes or similar - Private medical care with Bupa - Medicash Proactive cash plan for dental, optical etc. - EAP - Employee Assistance Programme providing 24/7 mental health support - Extended maternity and paternity leave for new parents and adoption - Pleo card for work expenses, hardware, travel etc. - A flexible approach to working; remote, office or hybrid - A principles driven culture that provides the framework for autonomous decision making and personal development. Cronofy exists to schedule everything for everyone. We can only achieve this goal when we strive to foster an inclusive working environment that inspires innovative thinking. We believe everyone at Cronofy should have equal opportunity to learn, create their best work, and grow in their careers.

• Work across changing projects and settings • Build LLM integrations, agents, and RAG pipelines • Treat prompt engineering as a code discipline • Help rethink how agency work is done

Job descriptions may display in multiple languages based on your language selection. What we offer:At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary:Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That’s what we’re passionate about at Magna Powertrain, and we do it by creating world-class powertrain systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex powertrain systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain. Job Responsibilities: Minimum Qualifications: - 3rd or 4th year of University working towards an Engineering degree or equivalent - Some product design and CAD design experience, proficiency in mechanical drafting - Strong documentation, organizational & project management skills - Strong leadership, problem-solving & analytical skills - Must be able to communicate fluently in both written and spoken English. - Must have good organizational skills, be a self-starter, team player and an active listener Vacancy: Immediate, Open Position Annual Compensation Range: $25/hour Duties and Responsibilities: - Drawing creation, update, review, release, etc. from rough concepts up to detail/final drawings considering tolerance/fits, GD&T, and MSM/Customer specifications. - Trial coordination, data analysis, and follow up - Coordination of outside vendors (sub-contracted testing, processing of parts, supply of components, etc.) - Cycle time studies and bottleneck identification - Problem solving including root cause investigation, data analysis, and presentation - Assist in equipment design, build, installation, and commissioning - Assist in workcell layout and improvement projects - Ergonomic assessment and improvement - Tooling and gauging design, build, and implementation - Shipping of parts, tooling, etc. - Support with continuous improvement, suggestion program, quality improvement, and cost reduction projects - Initiate and embrace company change - Maintain proper filing system to ensure all information is properly stored and easily retrieved Comply and participate in monthly Health & Safety Quiz - Provide Engineering support to other departments as directed by the Engineering Manager or designate AI Disclosure: As part of our commitment to a fair, consistent, and efficient recruitment process, we may artificial intelligence (AI) tool to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely with our systems and is handled in accordance with our privacy and data protection policies. If you have any questions or concerns about this process, feel free to contact our Talend Attraction team. Awareness, Unity, Empowerment:At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. AI-Assisted Screening DisclosureAs part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies. Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.If you have any questions or concerns about this process, feel free to contact our Talent Attraction team. Worker Type: Student / Co-Op Group: Magna Powertrain

Role Description We are seeking an experienced Senior IBM Netcool/Omnibus Engineer to join our team. The ideal candidate will possess deep technical expertise in IBM Netcool/Omnibus event management platforms, strong Linux administration skills, and Oracle database knowledge. This role is critical in maintaining and optimizing our enterprise event management infrastructure and ensuring seamless integration with our broader IT ecosystem. This Engineer will be a critical resource in an active migration and deployment of the environment. Key Responsibilities - Event Management & Platform Administration - Design, implement, and maintain IBM Netcool/Omnibus infrastructure for enterprise-wide event management - Develop and optimize ObjectServer configurations, triggers, and automation procedures - Create and maintain event correlation rules, filters, and enrichment policies to reduce alert noise and improve signal-to-noise ratio - Monitor platform performance and implement tuning strategies to ensure optimal operation - Manage probe configurations for multi-vendor monitoring tool integration - Technical Operations - Administer Linux systems (RHEL) hosting Netcool/Omnibus components - Understanding of Netcool / Omnibus Oracle database schemas for tasks including data management, integrations and reporting for Netcool backend databases - Implement and maintain high availability and disaster recovery solutions - Execute system upgrades, patching, and maintenance activities with minimal downtime - Troubleshoot complex technical issues across the event management stack - Integration & Automation - Design and implement webhook integrations with third-party monitoring and ITSM platforms - Develop custom integration solutions using APIs, scripting (PHP, JavaScript, Bash, Python..), and middleware technologies - Create automation workflows to streamline event processing and incident management - Collaborate with Observability teams to onboard new monitoring sources - Best Practices & Documentation - Apply ITIL-aligned event management best practices - Develop and maintain comprehensive technical documentation, runbooks, and operational procedures - Establish and enforce naming conventions, coding standards, and configuration management practices - Participate in change advisory board reviews and ensure proper change management protocols Qualifications - 5+ years of hands-on experience with IBM Netcool/Omnibus (ObjectServer, Probes, Gateways) - Strong understanding of Netcool architecture, including OMNIbus, Impact, WebGUI/Dash, and Message Bus - 3+ years of Linux system administration experience (user management, file systems, networking, security) - Working knowledge of Oracle database administration (SQL queries, basic DBA tasks, performance monitoring) - Proficiency in scripting languages: Bash, Python, or Perl - Experience with event correlation techniques and alert management strategies - Solid understanding of event management best practices and ITIL principles - Knowledge of network protocols (SNMP, Syslog, HTTPS/REST APIs) - Familiarity with monitoring concepts: thresholds, baselines, anomaly detection - Understanding of enterprise IT infrastructure (networks, servers, applications, databases) - Excellent problem-solving and analytical abilities - Strong communication skills with ability to explain technical concepts to non-technical stakeholders - Ability to work independently and collaboratively in a team environment - Experience working in 24/7 production environments with on-call rotation participation Requirements - Highly Valued Experience - Dynatrace integration: Experience integrating Dynatrace monitoring platform with Netcool via webhooks or API, leveraging Dynatrace's AI-powered problem detection - ServiceNow integration: Hands-on experience with bidirectional integration between Netcool and ServiceNow for incident and event management workflows - Experience with webhook architectures and RESTful API integrations - Knowledge of additional Observability and Enterprise Data Center tools (Splunk, Control-M) - IBM Netcool Impact or OMNIbus Process Control scripting - Experience with IBM Cloud Pak for AIOps - ITIL v3 Foundation certification or higher - Additional Assets - Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) - IBM certifications related to Netcool/Tivoli products Benefits - Hybrid/Remote options available depending on location - Participation in on-call rotation as needed - Occasional after-hours maintenance windows - Fast-paced, mission-critical environment