Role Description The Account Manager has a strong client management background and will serve as the day-to-day point of contact for our clients. You are accountable for delivering a consistent, high quality Businessolver experience in a seriously delightful way. If you are a driven and passionate professional who enjoys providing exceptional service we would like to hear from you! - Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints. - Manage and facilitate client calls and new client administrator training. - Maintain all client documentation such as Standard Operating Procedures and process related documentation. - Engage in ongoing educational opportunities on product releases, updates and system functionality. - Educate, discuss, and collaborate with clients on relevant product updates, engaging in consultation with leadership as needed. - Provide concise communication regarding new system functionality, industry news, open items, project initiatives, and resolution activity. - Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service. - Coordinate Annual Enrollment and Plan Year closeout related activities and proactively engage the clients and internal teams as needed on open items. - Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations. - Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team. - When it comes down to it, make them love us…a lot! Qualifications - Bachelor’s Degree in Management or Communication preferred. - 4+ years’ experience working with clients and building relationships with direct experience in the consumer accounts / employee benefits / benefit administration industry. - Must have strong understanding of consumer spending account administration and the impact it has on the industry. - Consumer accounts system(s) knowledge is critical to success. - Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization. - Ability to lead client meetings, deliver presentations, and establish relationships. - Consultative approach to communication – giving the clients insight to activity in the market that may potentially impact their business – while providing solutions related to our platform. - Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer. - Ability to maintain grace under pressure – especially during the busy season; basically, the ability to bring order out of creative chaos during a compressed, high-pressure period. - You must be a resourceful and creative problem solver – constructively working with team members to find solutions. - Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients. Requirements - The pay range for this position is 50K to 80K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data). - This role is eligible to participate in the annual bonus incentive plan. - If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here . Equal Opportunity at Businessolver Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Senior Associate, Sports Operations (Predictions), you'll help shape how a unified sports business comes to life across Sportsbook and Predictions. You'll gain exposure to the strategy, decision-making, and cross-functional execution that power commercial initiatives across both experiences while playing a key role in delivering seamless game day operations. From bringing timely prediction markets to customers to supporting high-impact campaigns, you'll help capitalize on the biggest moments in sports and contribute to the continued growth of our Predictions offering. What you'll do - Execute our sports strategy across Basketball, Soccer, and Baseball windows by identifying key moments and launching timely, differentiated prediction markets. - Partner with the Predictions Operations, Social, Customer Relationship Management, Integrated Marketing, and Merchandising Teams to deliver go-to-market campaigns and live event activations. - Manage on-site merchandising by prioritizing and optimizing content across sports and promotional experiences. - Build strong cross-functional partnerships to drive fast, coordinated execution across customer touchpoints. - Support game day operations, responding to live moments, promotions, and in-game opportunities, including evenings and weekends during peak sports seasons. - Develop expertise in prediction markets, including contract creation, market behavior, and promotional mechanics, while helping scale the offering. - Maintain centralized planning and organization to keep initiatives, timelines, and priorities on track. - Use data and performance insights to refine sport-specific strategies and support key campaigns throughout the year. What you'll bring - At least 2 years of experience in operations, strategy, marketing, or a related field, ideally in a fast-paced, consumer-facing environment. - A strong understanding of sports and live event dynamics across multiple leagues. - Curiosity about prediction markets and how they complement traditional sports betting; prior experience is a plus but not required. - The ability to thrive in fast-paced, real-time environments while balancing multiple priorities. - Strong organizational skills with the ability to manage competing workstreams. - A data-driven mindset and the ability to turn insights into action. - Excellent communication and collaboration skills across cross-functional teams. #LI-AC2 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 60,800.00 USD - 76,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Proactively prospect for and close new opportunities within your book of business • Own the entire customer relationship end to end, liaising with internal Customer Success and Support teams • Coordinate with internal teams to resolve customer issues • Ensure a positive overall customer experience while identifying and closing expansion opportunities

Role Description Index Industries is looking for a Head of Partnerships to own and grow our relationships across the fintech and blockchain ecosystem. This is a founding-team-level, startup-phase role reporting directly to the CEO. - Build and execute a partnerships strategy that connects Index Industries to leading fintech and blockchain infrastructure providers, exchanges, and stablecoin issuers. - Originate, negotiate, and close strategic partnerships with companies covering commercial terms, integration scope, and go-to-market alignment. - Serve as the primary relationship owner for key partners, acting as the trusted point of contact across business, product, legal, and compliance stakeholders. - Identify and prioritize partnership opportunities (liquidity, custody, on/off-ramps, stablecoin settlement, exchange listings, co-marketing) that accelerate product and revenue goals. - Work cross-functionally with product, engineering, legal, and compliance to structure deals that are commercially sound and regulatorily defensible. - Represent Index Industries at industry events, conferences, and working groups to build the company's standing in the crypto and fintech partner ecosystem. - Report directly to the CEO on partnership pipeline, deal economics, and market feedback; help shape overall company strategy given your market vantage point. - Build the partnerships function from the ground up, processes, deal templates, CRM/pipeline tracking, and hire/manage team members as the role scales. Qualifications - 7+ years in business development, partnerships, or strategic alliances, with meaningful time spent in crypto, blockchain, or fintech. - Existing, working relationships with decision-makers at major crypto/fintech institutions, direct experience with or connections into Circle, Coinbase, Kraken, or similar regulated exchanges and stablecoin issuers is required. - Track record of sourcing, negotiating, and closing complex commercial partnerships end-to-end. - Fluency in the mechanics of the space: stablecoins, custody, on/off-ramps, exchange integrations, regulatory considerations (money transmission, BSA/AML, state-by-state licensing). - Comfort operating with startup-level ambiguity, you'll build the playbook, not inherit one. - Excellent communication and negotiation skills; equally credible in a room with a CEO, a legal team, or a compliance officer. - A strong personal network in the fintech/crypto space that translates into a warm pipeline from day one. Requirements - Prior experience at a crypto exchange, stablecoin issuer, custodian, or payments company. - Experience building a partnerships or BD function from zero at an early-stage startup. - Familiarity with U.S. money transmission licensing and crypto regulatory frameworks. Benefits - Ground-floor leadership role with direct CEO access and real influence over company strategy. - Competitive salary, meaningful equity, and benefits. - The chance to define what partnerships looks like at a fast-moving fintech/blockchain company, rather than operate inside someone else's playbook.