Role Description The Customer Success Representative is responsible for delivering unparalleled customer service by consistently exceeding expectations and building strong and lasting relationships through open communication, reliability and a customer-centric approach. You will provide prompt and efficient assistance to meet the ever-evolving needs of Marco’s valued customers and employees. Qualifications - High School diploma and two years of relevant experience or an associate degree; or equivalent combination of education and experience. - 0-3 years of experience in Customer Service or a related field preferred. Requirements - Handle and prioritize incoming client calls, emails and correspondence efficiently, assessing the urgency and severity of issues to set priorities. Record and assign tasks accordingly. - Provide prompt and detailed communications to internal and external clients. - Review accounts for upsell and cross-sell opportunities and escalate as necessary. - Provide initial troubleshooting support for systems and applications to identify and resolve malfunctions or operational issues, potentially preventing the need for further escalation. - Maintain contact center expectations. - Verify and maintain client contact and database information. - Function collaboratively as part of a fast-paced, client-orientated team. - Develop and support best practices and operational procedures to create efficiencies. - Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. - Uphold business ethics by supporting Marco’s vision, mission and values. - Exemplify the Gold Standard Experience through every interaction. - Attend required company and departmental meetings. - Act in accordance with Marco policies and procedures as set forth in the employee handbook. - Perform other related duties as assigned. Company Description

Title: Customer Success Manager, Programmatic Advertising Location: New York, NY, US, 10010 Workplace: Salaried - Not Overtime Eligible Department: Sales & Marketing (DEPT_SALMRKT) Job Description: Blue Bite turns physical products into smart, connected touchpoints with 2D barcodes—helping brands drive conversions, ensure compliance, and unlock real-time insights across the product lifecycle. Since 2007, we’ve helped global leaders deliver personalized digital experiences at scale through our Experience Suite, a no-code platform that makes it easy to launch and manage dynamic product interactions that build loyalty and grow long-term brand value. Powered by cutting-edge technology, a consumer-first mindset, and hands-on support, Blue Bite powers millions of connected goods worldwide and enables brands to future-proof their products and create lasting connections. We’re also the world's leading Connected Media Platform—a location-first mobile solution that amplifies out-of-home campaigns with context-based, personalized content. Purpose-built by OOH experts, our proprietary technology enables brands and media operators to increase campaign impact by bridging the gap between static placements and mobile engagement. Blue Bite is headquartered in New York City and is a leading brand of Markem-Imaje, a wholly owned subsidiary of Dover Corporation. About the role Blue Bite Media helps brands, agencies, and media partners connect real-world exposure to paid digital activation and measurable outcomes. Our solutions include programmatic media, geofencing, Shadowfencing, omnichannel advertising, and attribution studies across online and offline conversion points. As a Customer Success Manager focused on programmatic advertising and revenue enablement, you will play a direct role in revenue growth by helping turn closed deals into successful paid media campaigns, renewals, and larger account expansion. This role sits at the intersection of customer success, technical account management, programmatic media, sales enablement, and post-sale revenue growth. You will work closely with Sales, Ad Ops, and clients to ensure campaigns are clearly scoped, measured correctly, and positioned for renewal or upsell. The right candidate should understand paid digital media, programmatic advertising, campaign measurement, and attribution well enough to support internal teams and client conversations. Responsibilities - Improve client retention by supporting a stronger post-sale experience from paid media campaign kickoff through reporting, renewal, and expansion - Support Sales-to-Ad Ops handoffs by documenting campaign goals, targeting, creative needs, KPIs, timelines, media requirements, and measurement setup - Support technical and measurement-related client needs, including attribution, pixel placement, conversion tracking, lift studies, reporting methodology, and campaign performance questions - Join client calls with Sales to provide programmatic media context, help answer technical questions, and support attribution or measurement discussions - Craft campaign recaps, reporting highlights, performance narratives, and renewal recommendations that clearly communicate client value - Identify upsell and expansion opportunities across Geofencing, CTV, Online Video, Audio, Attribution Studies, and other omnichannel paid media solutions - Create reusable case studies, one-pagers, performance examples, and sales enablement materials to support active opportunities and renewals Qualifications - 3+ years of experience in customer success, technical account management, ad operations, programmatic media, revenue enablement, or a related paid digital advertising role - Strong understanding of digital and programmatic advertising, including DSPs, SSPs, pixels, conversion tracking, attribution, campaign measurement, and reporting - Experience working at or closely with a DSP, SSP, adtech platform, media network, agency, trading desk, or digital media company strongly preferred - Strong Excel and reporting skills, with the ability to organize campaign data, analyze outputs, and manage detailed tracking documents - Highly detail-oriented and organized, with the ability to manage multiple projects, deadlines, and client needs simultaneously - Ability to explain technical advertising concepts clearly to internal teams and external clients - Comfortable joining client conversations around paid media strategy, attribution, measurement setup, campaign performance, pixels, reporting methodology, and troubleshooting - Commercial mindset with an understanding of how client success, renewals, upsells, reporting, and account growth connect to revenue - Experience with HubSpot, Google Campaign Manager 360, DSP platforms, mobile measurement partners, and campaign reporting dashboards preferred Ideal candidate The ideal candidate is a technical customer success professional who understands both the client-facing and operational sides of paid digital media. They should bring the technical fluency of an adtech account manager with the commercial instincts of a customer success partner, helping Sales close, retain, and expand more programmatic advertising business. #LI-BM1 #LI-REMOTE Work Arrangement : Remote Pay Range: $73,000.00 - $98,000.00 annually [Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.] We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 64 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition reimbursement at the maximum amount of $5,250 per employee per calendar year, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact keenehr@markem-imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response. Job Function : Other; Communications; Customer Service; Sales

Role Description Join our growing team as a Customer Success Manager at Track, where we combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset to help property managers win. - Drive customer retention, satisfaction, and growth by building strong relationships and ensuring successful product adoption. - Proactively manage a portfolio of customers, addressing their needs, and collaborating across multiple teams to deliver optimal outcomes. Key Responsibilities - Serve as the primary point of contact for customers, managing adoption, and overall success journey. - Drive customer retention by understanding client goals and delivering solutions to meet their needs. - Proactively monitor customer health and engage with customers to ensure continued success and satisfaction. - Conduct regular check-ins, business reviews, and product feedback sessions with clients. - Inform customers of new product features and best practices, helping them integrate updates into their operations for maximum efficiency. - Ensure customers’ platforms are up-to-date and optimally configured to meet their evolving needs. - Collaborate with customers on continuous optimization efforts, identifying areas for improvement, and recommending configuration changes to enhance performance. - Work with the Professional Services team to identify training opportunities and assist with configuration updates that align with customer goals. - Collaborate with the Support team to resolve customer issues and ensure smooth ticket resolution. - Work closely with Sales on expansion opportunities, cross-sell, and up-sell initiatives. - Partner with Product and Engineering teams to deliver customer feedback, participate in discovery calls, and ensure product alignment with customer requirements. - Assist customers with contract negotiations, renewals, and service optimization. - Leverage AI-powered tools to monitor customer health signals, identify churn risk early, and prioritize outreach across your portfolio. - Use AI writing and communication tools to draft QBR prep, customer summaries, and follow-up communications more efficiently. - Help customers understand and adopt AI-driven features within the Track platform, translating technical capabilities into practical wins for their properties. - Identify opportunities where AI automation can reduce manual work for customers and proactively recommend those workflows during business reviews. Cross-Functional Collaboration - Sales: Align on growth strategies, contract negotiations, and product expansions. - Support: Ensure customer issues are escalated and resolved promptly, particularly for Tier 3 support cases. - Product/Engineering: Provide customer feedback, participate in discovery calls, and collaborate on product improvements. - Professional Services: Partner to identify training needs, configuration updates, and continuous optimization opportunities for customers. - Marketing: Share customer success stories and testimonials, contribute to case studies, and support customer advocacy programs. Qualifications - Excellent communicator and empathetic listener. - Highly organized and excellent at time management and prioritization. - Demonstrated ability to overcome obstacles and achieve goals. - Collaborative and respectful team player. - Bachelor's degree and/or 3+ years of directly related experience. - Working knowledge of the vacation rental or short-term rental industries. - Demonstrated ability to work with executive-level clients. - Passionate about client service with a desire for continuous improvement. - Project management experience preferred. - Comfortable using AI tools in daily workflows to increase capacity and output quality. - Able to explain AI-driven product features in plain language to non-technical property managers and owners. Benefits - Full medical, dental, and vision coverage. - Flexible Paid Time Off. - Unlimited access to professional training and development. - Health Savings Account with up to a $2,000 annual match. - Up to $900 in annual Wellness Rewards. - Flexible work environment. - Free life insurance and long-term disability coverage. - Flexible Spending Accounts. - Retirement plan with employer match. - $150 quarterly gift for personal use. - Competitive wages. - Work with an amazing team! Compensation The expected starting base salary range for this role is $65,000–$75,000, plus eligibility for a 10% annual incentive tied to company performance. Final compensation will be determined based on factors such as relevant skills, experience, education, and geographic location.

• Activate newly signed repairers. • Build the activation and retention playbook. • Bring data and systems rigour. • Drive adoption and retention. • Be the repairer's main contact post-signature. • Be the Voice of the Repairer internally.