• Activate newly signed repairers. • Build the activation and retention playbook. • Bring data and systems rigour. • Drive adoption and retention. • Be the repairer's main contact post-signature. • Be the Voice of the Repairer internally.

Role Description Für die Betreuung und Optimierung energiewirtschaftlicher Kundenserviceprozesse suchen wir einen Prozessmanager Energiewirtschaft / Kundenservice (m/w/d). In dieser Position übernehmen Sie die Analyse, Weiterentwicklung und Steuerung von Geschäftsprozessen und tragen dazu bei, die Effizienz sowie die Qualität energiewirtschaftlicher Dienstleistungen nachhaltig zu verbessern. Die Tätigkeit kann deutschlandweit remote bzw. im Homeoffice ausgeübt werden und bietet ein modernes Arbeitsumfeld mit spannenden Projekten. - Analyse bestehender Kundenservice- und Geschäftsprozesse im energiewirtschaftlichen Umfeld - Identifikation von Optimierungs- und Automatisierungspotenzialen - Entwicklung und Implementierung effizienter Prozessabläufe unter Berücksichtigung gesetzlicher und regulatorischer Anforderungen - Überwachung aktueller Markt- und Prozessänderungen in der Energiewirtschaft - Umsetzung notwendiger Anpassungen aufgrund neuer gesetzlicher Vorgaben - Aufnahme, Analyse und Strukturierung fachlicher Anforderungen - Abstimmung mit internen Fachbereichen, Auftraggebern und externen Dienstleistern - Unterstützung bei der Einführung neuer Prozesse und Arbeitsabläufe - Mitarbeit in Projekten zur Prozessoptimierung und Digitalisierung - Erstellung von Analysen, Dokumentationen und Handlungsempfehlungen - Fachliche Unterstützung bei komplexen Kundenservice- und Backoffice-Prozessen Qualifications - Berufserfahrung im Kundenservice, Prozessmanagement oder in der Energiewirtschaft - Kenntnisse energiewirtschaftlicher Marktprozesse und deren Zusammenhänge - Erfahrung in der Analyse und Optimierung von Geschäftsprozessen - Kenntnisse im Projekt- und Prozessmanagement von Vorteil - Sicherer Umgang mit MS Office, insbesondere Excel - Erfahrung mit SAP IS-U oder vergleichbaren energiewirtschaftlichen Systemen wünschenswert - Analytische, strukturierte und lösungsorientierte Arbeitsweise - Kommunikationsstärke und Teamfähigkeit - Hohe Eigenverantwortung und Qualitätsorientierung Requirements - Kenntnisse in SQL oder Datenbanksystemen - Grundkenntnisse in Python, JavaScript oder vergleichbaren Technologien - Erfahrung in Digitalisierungs- oder Automatisierungsprojekten - Kenntnisse energiewirtschaftlicher Marktkommunikations- und Abrechnungssysteme Benefits - Vergütung ab 20,00 € pro Stunde - Flexible Arbeitszeiten und Homeoffice-Möglichkeiten - Moderne digitale Arbeitsumgebung - Spannende Projekte in der Energiewirtschaft - Strukturierte Einarbeitung und individuelle Weiterbildungsmöglichkeiten - Langfristige Einsatzperspektiven - Mitarbeit in erfahrenen Fach- und Projektteams - Betriebliches Gesundheitsmanagement - Corporate Benefits und attraktive Zusatzleistungen - Wertschätzende Unternehmenskultur mit kurzen Entscheidungswegen

Role Description Our client, a rapidly growing medical technology company based in Boston, Massachusetts, is seeking a driven and relationship-focused Account Manager to join their Client Success team. This is an exciting opportunity for a commercially minded professional who thrives on building long-term client partnerships, driving retention, and identifying growth opportunities within existing accounts. The successful candidate will take ownership of the full client lifecycle, from onboarding and training through to renewals and account expansion, while helping healthcare providers maximise value from innovative medical technology solutions. This role is ideal for someone who is competitive, proactive, highly organised, and passionate about delivering exceptional client experiences in a fast-paced and growing environment. Key Responsibilities - Manage the complete client lifecycle, including onboarding, training, account management, renewals, and upselling activities. - Coordinate the transition of new clients from the sales team and oversee successful onboarding and implementation processes. - Facilitate device deployment and guide healthcare providers through setup and training requirements. - Maintain regular communication with clients to strengthen relationships, provide support, and reinforce return on investment. - Identify opportunities to expand existing accounts and increase customer lifetime value. - Drive subscription renewals and support ongoing revenue growth initiatives. - Troubleshoot client concerns and collaborate with internal teams to ensure timely resolution of issues. - Deliver exceptional customer service and contribute to the continuous improvement of client engagement strategies and processes. - Maintain accurate client records and activity tracking within CRM systems. - Monitor account performance metrics and proactively address potential churn risks. Qualifications - Minimum of 2 years' experience in account management, client success, sales, customer success, or project management roles. - Demonstrated success in managing client relationships and achieving retention and growth targets. - Experience within subscription-based business models such as SaaS, healthcare technology, or medical devices would be advantageous. - Strong understanding of customer success metrics including renewals, churn, monthly recurring revenue (MRR), and customer lifetime value (LTV). - Experience using CRM platforms such as Salesforce, Monday.com, or similar systems. - Excellent communication and relationship-building skills with the ability to engage confidently with healthcare professionals and decision-makers. - Strong organisational and time management skills with the ability to manage multiple accounts simultaneously. - Commercially minded with the ability to identify and convert growth opportunities within existing accounts. - Passion for healthcare innovation and technology. Advantageous Experience - Previous experience within the medical device industry. - Exposure to orthopaedics, chiropractic care, physiotherapy, or related healthcare environments. - Experience supporting healthcare practices or medical centres. Who Should Apply? - Highly motivated and results-driven. - Competitive and ambitious, while maintaining a consultative approach to client relationships. - Independent and proactive problem solvers. - Passionate about delivering outstanding customer experiences. - Interested in working within a fast-growing healthcare technology environment. Required Qualifications - 0–3 years of customer-facing experience (e.g., sales, support, onboarding, or similar roles). Key Skills - Strong organizational abilities with the capacity to multitask and manage time effectively. - Excellent verbal and written communication skills, with the ability to inspire and engage others. - A genuine passion for educating and empowering customers, ensuring they have the tools and knowledge to succeed. - Experience within the medical device industry is advantageous but not required.

• Serve as the primary post-sale point of contact for assigned accounts, acting as a trusted advisor on Apple device management and security. • Build and maintain executive-level and operational relationships with key stakeholders. • Lead strategic account reviews, health checks, and planning sessions aligned to customer goals. • Drive adoption and maturity of Jamf solutions to achieve measurable customer outcomes. • Own and facilitate the full renewal process for CS-Owned accounts, including forecasting, quoting, negotiating, and closing renewal opportunities. • Partner with Sales and Technical counterparts to identify upsell/cross-sell opportunities and support expansion strategies. • Maintain accurate records in CRM and Customer Success platforms (Salesforce, Gainsight).