Title: Partner Success Executive Location: Germany (Berlin - Hybrid) Job Description: Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Partners Success Executive to our Partner Sales team in Berlin! The Partners Success Executive is responsible for managing and nurturing relationships with key partners, ensuring their success and satisfaction with Wellhub while aligning with the company’s strategy. This role focuses on strategic partnerships, providing tailored support, and maintaining high levels of partner engagement. YOUR IMPACT - Develop and maintain close relationships with key partners through visits, emails, and calls. - Handle all partner needs and issues during the partnership lifecycle. - Achieve exclusivity targets by negotiating and securing exclusive deals with partners. - Optimize the customer experience by addressing integration and booking issues and ensuring smooth operations with the partner. - Collaborate with internal teams to align on strategic objectives and support partner success. - Conduct regular analysis of partner performance and provide actionable insights. - Participate in strategic initiatives to enhance partner engagement and satisfaction. - Prepare and deliver reports on partner success metrics and project outcomes. - Assist in the creation and dissemination of support materials and tutorials. - Be able to train and engage partners’ employees on Wellhub's value proposition. - Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness. WHO YOU ARE - You bring at least 3 years of experience in sales, customer success or related fields. - Preferred bachelor's degree in Business, Marketing, Logistics, or a related field. - You speak German at a native level (C1) and English fluently - Proficiency in Excel/Sheets and GSuite. - Understanding of commercial negotiations and pricing strategies. - Salesforce and Metabase are nice to have - Experience working in the fitness/wellbeing industry is a plus We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in B2B Sales and German skills are mandatory requirements. WHAT WE OFFER YOU With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include: WELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home. FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines. PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive 30 days paid holiday per year in addition to annual holidays (including an extra holiday on your birthday!). PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled. CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn! Wellhub was named a Top Sales Team of 2025! This is a recognition of the collaboration and impact we create together every day. Ready to be part of a team that’s making a real difference? Read more about the award here. Diversity, Equity, and Belonging at Wellhub We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. At Wellhub, we welcome and celebrate your authentic self. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here. #LI-HYBRID

Role Description We are looking for a proactive, customer-focused Customer Success Specialist to foster strong client relationships, enhance user satisfaction, and support seamless product adoption and retention. - Develop and maintain strong client relationships, ensuring alignment with customer needs - Provide fast & full answers to clients’ questions and support for their problems - Keep customers informed on new features and best practices to enhance usage - Monitor customer engagement and satisfaction to identify upsell and renewal opportunities - Lead renewal processes and identify growth opportunities within customer accounts - Ensure high retention rate by providing excellent customer success service & support Qualifications - 1+ years of experience in customer success management - Fluency in Portuguese - Advanced communication skills with the ability to handle difficult client conversations, build client trust, and understand client perspectives - Ability to collect, structure, and filter clients’ feedback, and transfer this to the stakeholders as marketing manager, product manager, and other internal teams - Hands-on experience with customer retention and nurturing relationships with small and medium businesses - Strong analytical skills and data-driven approach - Practical use experience of AI tools and quick software learning ability - Experience working based on KPIs (SLA, CSAT, Retention, Churn, Refunds) and results-oriented execution Requirements - Good English proficiency (preferred) - Experience working in a similar Brazilian e-commerce and/or analytical tools company (preferred) Benefits - Compensation package: base salary and bonuses - PJ employment with a possibility to move to CLT employment later - 100% paid sick leave - Collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions

• Partner with CSMs to shape and evolve customer Success Plans, linking business goals to product adoption and measurable value. • Use deep product knowledge to identify adoption gaps, optimisation opportunities, and best-practice pathways across Unit4 solutions • Guide customers towards scalable, future-ready ways of working by promoting standard functionality and reducing unnecessary complexity. • Support Value Enhancement Services by triaging customer needs and aligning them to outcome-based packages or analysis paths. • Bring the voice of the customer back into Product, Engineering, and Customer Experience teams to influence continuous improvement

Role Description The Customer Success Representative is responsible for delivering unparalleled customer service by consistently exceeding expectations and building strong and lasting relationships through open communication, reliability and a customer-centric approach. You will provide prompt and efficient assistance to meet the ever-evolving needs of Marco’s valued customers and employees. Qualifications - High School diploma and two years of relevant experience or an associate degree; or equivalent combination of education and experience. - 0-3 years of experience in Customer Service or a related field preferred. Requirements - Handle and prioritize incoming client calls, emails and correspondence efficiently, assessing the urgency and severity of issues to set priorities. Record and assign tasks accordingly. - Provide prompt and detailed communications to internal and external clients. - Review accounts for upsell and cross-sell opportunities and escalate as necessary. - Provide initial troubleshooting support for systems and applications to identify and resolve malfunctions or operational issues, potentially preventing the need for further escalation. - Maintain contact center expectations. - Verify and maintain client contact and database information. - Function collaboratively as part of a fast-paced, client-orientated team. - Develop and support best practices and operational procedures to create efficiencies. - Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. - Uphold business ethics by supporting Marco’s vision, mission and values. - Exemplify the Gold Standard Experience through every interaction. - Attend required company and departmental meetings. - Act in accordance with Marco policies and procedures as set forth in the employee handbook. - Perform other related duties as assigned. Company Description