Joom

JoomPro is the first and only end-to-end cross-border B2B marketplace. It serves small, medium, and large businesses, handling orders of any size from start to finish. Today, JoomPro operates in Brazil and Mexico, with plans to expand into other markets. JoomPro is one of the key businesses of Joom, an international tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: Joom, a global cross-border marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Portugal, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products. Now we are looking for a high-energy, results-driven Business Development Representative (BDR) to join our team. In this role, you will be the first point of outbound contact for potential partners, specifically targeting entrepreneurs and e-commerce sellers within the Brazilian market. Responsibilities - Execute cold calling and multi-channel outreach campaigns to engage potential clients (entrepreneurs and e-commerce sellers) using provided lead lists, timely respond to the customers’ questions - Conduct initial discovery calls to qualify leads, identify pain points, and assess fit for our solutions - Do the research and "mapping" to identify key decision-makers and contact details when information is not already available - Confidently navigate objections and turn skeptical prospects into interested leads through active listening and smart positioning

• Execute cold calling and multi-channel outreach campaigns to engage potential clients • Conduct initial discovery calls to qualify leads • Identify pain points and assess fit for our solutions • Do the research and "mapping" to identify key decision-makers • Confidently navigate objections and turn skeptical prospects into interested leads

• Write short-form copy for paid media, email marketing, and landing pages • Create long-form content: blog posts/articles/ebooks • Adapt messaging across channels while maintaining the brand tone of voice • Apply SEO best practices with guidance

• Develop and maintain strong client relationships, ensuring alignment with customer needs • Serve as the primary point of contact for customer inquiries and ensure timely resolution of issues • Create detailed reports, analyses, and recommendations based on JoomPulse data for our customers • Lead regular meetings with customers and conduct ongoing product training sessions • Drive growth through upsell and cross-sell opportunities while continuously improving NPS and success KPIs • Manage end-to-end customer onboarding and the technical adoption of our data tools

• Develop and maintain strong client relationships, ensuring alignment with customer needs • Serve as the primary contact for customer inquiries, ensuring timely resolution of issues • Create detailed reports, analysis and recommendations based on Joom Pulse data for our customers • Lead frequent meetings with customers and oversee ongoing product training sessions • Drive growth through upsell/cross-sell opportunities while consistently improving NPS and success KPIs • Facilitate end-to-end customer onboarding and technical adoption of our data tools

• Evaluate the effectiveness of new advertising channels • Set up and improve monitoring of statistical anomalies in metrics • Improve long‑term payback prediction models • Generate hypotheses to improve acquisition/product feeds/ad creatives/channel split/targets, etc. • Conduct data studies to uncover insights • Write ETL pipelines (data marts, alerts, and predictions) • Ask “why” and “what problem are we solving”