Patients over Profits - We are dedicated to designing a PBM solution that is ideal for your members and for you.
Client Implementation Specialist
Location
United States
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Client Implementation Specialist
AffirmedRx, a Public Benefit Corporation
• Support implementation activities for new clients, renewing clients and TPA (Third Party Administrators) changes by executing assigned tasks and deliverables throughout the implementation life cycle • Assist with coordinating onboarding timelines, milestones, and documentation in alignment with established project plans • Track implementation progress and help ensure tasks are completed on schedule and according to quality standards • Maintain and organize implementation artifacts, including client documentation, configuration files, and meeting materials • Identify risks, issues, or gaps and escalate appropriately to Implementation Managers • Help validate information received from clients and partners for accuracy and completeness • Work closely with Implementation Managers, Client Success Managers, and internal teams to ensure seamless handoffs and alignment • Support coordination with vendors and external partners to facilitate data exchanges, testing, and readiness activities • Participate in implementation meetings by preparing agendas, taking notes, and tracking follow-ups • Contribute to internal process improvements aimed at enhancing efficiency and client experience • Assist in monitoring key implementation metrics and service-level commitments • Ensure documentation and deliverables support downstream client success and performance guarantees • Help identify opportunities to improve workflows and reduce friction for clients and internal stakeholders
Job Requirements
- 5 years of experience cross functional alignment, project coordination, onboarding, training
- Bachelor’s degree in healthcare administration, business or equivalent professional experience
- Demonstrated ability to manage project plans, track deliverables, and drive follow-up on action items
- Experience facilitating meetings, documenting decisions, and maintaining implementation governance artifacts
- Strong analytical skills with the ability to review requirements, validate data, and identify potential risks or gaps
- Strong organizational and time-management skills with the ability to manage multiple priorities
- High attention to detail and accuracy in documentation and data handling
- Clear and professional written and verbal communication skills
- Ability to work collaboratively across teams and with stakeholders at varying levels
- Experience with project management and documentation tools (e.g., Smartsheet, SharePoint, Excel, Teams)
- Comfortable working in a remote environment with a high level of accountability and autonomy
- PBM or Healthcare experience is a plus
- Willingness to travel 10-20%
Benefits
- Competitive compensation, including health, dental, vision and other benefits
- To work in a culture where people thrive because when OUR team thrives, OUR business thrives
- To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes
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