Title: Integration Specialist - FTC to September 2027 Location: Sydney Australia Full time Job Description: - Hybrid work environment - Fixed Term Contract to September 2027 - Play an important part shaping the future of our iconic Australian institution The Reserve Bank of Australia is looking for Integration Specialists who will manage and provide expert services in relation to the strategy, plan, design, build, test, change implementation and lifecycle management of integration services used at the Bank. In this role, the Integration Specialist will ensure that the Bank's highly available, cyber security controls and data protection requirements are met throughout the 365 days, 24 x 7 business operation. About the role - Deliver capital projects and BAU enhancements that require integration technologies to interconnect and exchange information between external parties and internal users and business systems. - Provide expert services in relation to the integration technologies selection and roadmap, plan, design, build, test and change implementation of integration services used at the Bank. - Perform BAU lifecycle maintenance support of all integration services/technologies used at the Bank, including obsolescence management, system upgrades, patching, contract/support renewals, assets management, health check remediations, problems/issues management, as well as addressing cyber security vulnerabilities and high availability performance requirements in a proactive and timely manner. - Provide strong expertise to uplift the resilience and cyber security control of the integration services used by business systems to ensure operational stability is met throughout the 365 days, 24 x 7 business operation and best practice in high availability and security implementation. - Participate in a 3rd line incident response for operational issues related to the B2B file transfer services, with applied ITIL and IT Service Management best practice. - Provide integration design consultancy to achieve inter-systems connection, security, reliability, availability and accountability for information exchanged throughout the Bank. - Assist with the data collection for asset management, audit, operational and management insight reports and strategic initiatives. - Maintain the Centre of Excellence for integration, including artefacts for maintaining and uplifting intellectual property, accurate up-to-date technical knowledge and documentation pertaining to the Bank's integration technologies and end-to-end infrastructure. - Ensure a Bank wide culture of applying integration best practice guidelines and governance through consultation, collaboration, coaching, advice, guidance and knowledge sharing with peers across IT and business staff. About you - You are innovative, creative, and enthusiastic about your subject matter - You look to complete tasks the right way, not necessarily the fastest or easiest way - You are enthusiastic about change, enabling others, and wanting to help make things better - You embrace being a team player and meeting KPI, SLA, and team goals - Solid knowledge and hands on experience in the design, build, administration, maintenance and support of software technologies, such as IBM Sterling B2B, Connect Direct, SWIFTNet, Embedded tomcat, Spring boot, IBM WebSphere Suites (ACE, MQ), Tomcat, Puppet and databases (Oracle, SQL). - Strong programming and scripting experience in JAVA, shell scripts, PowerShell, Ansible, YAML, Python. - Deep understanding and experience in various data transmission protocols, including Connect Direct, FTP/SFTP, HTTP/HTTPS, SOAP, SMTP and SWIFTNet, TCP/IP, UDP. - Highly competent using Windows/Linux operating systems, MSSQL and Oracle databases. - Experience in implementing and managing CI/CD pipelines using Azure DevOps, with a strong understanding of cloud infrastructure. - Proven hand- on experience with complex enterprise systems migration, software upgrades, security patching, asset inventory registry, SSL certificate installation and renewal, audit traceability, monitoring alerts, performance analysis and tuning, and cyber security controls administration. - Engage, collaborate and communicate effectively with peers and senior management. - Mature approach to troubleshooting problems, root cause analysis, locating faults quickly, restoring service and applying permanent corrective actions. - Solid understanding of the use of firewall, load-balancer, Active Directory, LDAP, virus scan, PGP cryptography and SSL infrastructures in the end-to-end solution design. Be More Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia. Why RBA? The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

Role Description - Pre-Sales (25%) - Support sales team in client-facing pre-sales activities, acting as a trusted partner to prospects. - Assist in preparing demos, presentations, and technical documentation to help secure client sign-ups. - Collaborate with senior specialist to understand client requirements and translate them into actionable solutions. - Implementation (25%) - Assist in the implementation of iPiD’s solutions, ensuring smooth onboarding and integration for clients. - Work with clients to gather requirements and support technical setup, focusing on APIs and workflows. - Coordinate with Technology and Product teams to support integration tasks and troubleshoot basic issues. - Document lessons learned and contribute to internal knowledge-sharing resources. - Customer Success (50%) - Serve as a primary point of contact for clients post-implementation, fostering long-term relationships and client satisfaction. - Deliver ongoing training, enablement sessions, and best-practice guidance to help clients maximize the value of iPiD’s solutions. - Monitor client usage data and feedback to identify pain points, opportunities for improvement, and potential expansion. - Proactively identify and escalate client issues or risks to senior team members before they impact client experience. - Support retention and advocacy efforts by ensuring clients achieve measurable success with iPiD’s solutions. Qualifications - Minimum 2 years of experience in client-facing/customer success roles preferably within the fintech or financial services sector. - At least 1 year of experience working with APIs and web-based software (SaaS). - Strong understanding of software development lifecycle and technical implementation processes. - Strong pre-sales and client relationship management experience, beyond ticketing or customer service. - Familiarity with APIs, databases, and cloud technologies. - Proficient in project management tools and methodologies. - Excellent problem-solving skills and a customer-first approach. - Strong communication skills in English, with the ability to communicate technical concepts to non-technical stakeholders effectively. - Ability to manage multiple projects and priorities simultaneously. - Demonstrated ability to manage multiple customer relationships simultaneously. - Driven and proactive with a strong attention to detail. - Self-starter with the ability to work independently while being a reliable and collaborative team player. - Experience working in a globally distributed start-up or high-growth environment is a plus. - Applicants must have valid work authorization for the location in which this position is based. Benefits - Meaningful Impact – Play a key role in shaping the future of trusted cross-border payments and fraud prevention, helping solve critical challenges for financial institutions and businesses worldwide. - Learn from experienced industry leaders – Join a team with deep expertise across payments, fintech and technology, and gain exposure to global customers and markets. - Ownership & Growth – Join a fast-growing global fintech where your contributions are visible and valued, with the opportunity to participate in our Employee Stock Option Plan (ESOP) and share in our long-term success.

• Collaborate with the onsite lead and business stakeholders to understand and analyze business requirements. • Conduct requirement workshops and translate business needs into scalable Oracle Eloqua solutions. • Prepare functional and technical design documents aligned with business objectives and best practices. • Configure and customize Oracle Eloqua to support marketing automation and lead management processes. • Design and implement integrations between Oracle Eloqua and Oracle Sales Foundation. • Develop campaigns, forms, landing pages, segments, shared lists, programs, and automation workflows. • Coordinate with cross-functional teams, including CRM, integration, and technical teams, to ensure seamless implementation. • Support data migration, data validation, and system integration activities. • Prepare and execute unit testing, system integration testing (SIT), and support user acceptance testing (UAT). • Resolve functional and technical issues identified during testing and implementation. • Support user training, documentation, and knowledge transfer activities. • Plan and execute production deployment, including post-go-live stabilization and hypercare support. • Ensure adherence to implementation standards, governance, and project timelines. • Provide ongoing recommendations for process improvements and solution optimization.

Description The Role: The DRP Field Implementation Manager's primary responsibility is to oversee all dealer's DRP Implementations in each region, lead the Dealer Group DRP Implementations while serving as the Channel Field's SME for the Digital Retail Platform. What You'll Do: - Serve as the regional lead for dealership group implementations, providing high-touch, white-glove support to ensure a smooth rollout experience. - White-glove support is defined as tailored, concierge-style support with direct involvement, faster response, and often end-to-end help with complex or high-priority digital retailing engagement - Manage the implementation pipeline and track dealer progress through pre-onboarding, onboarding, and go-live stages, removing barriers that could delay completion. - Subject Matter Expert (SME) on GM's DRP (Digital Retail Platform), dealership operations, and automotive digital retailing best practices to drive strong engagement and utilization. - Maintain dealer engagement throughout the implementation process to drive momentum and readiness ensuring key dealership personnel meet required turnaround times for critical implementation milestones. - Act as a relationship manager for dealers during implementation, addressing concerns, navigating conflict, and managing pushback effectively. - Proactively identify DRP implementation risks and work to mitigate effectively and efficiently. - Document, communicate and escalate issues/concerns, as necessary. - Partner with field resources (DRP Implementation Partners) by supporting the non-technical and relationship-driven aspects of implementation while they focus on technical execution. - Deliver clear, engaging presentations and product demonstrations using established presentation materials. - Help ensure each dealership group has a positive implementation experience and is successfully launched on schedule. - Prioritize time effectively, focusing on high-impact DRP activities and maintaining alignment with established DRP goals. - Manage travel and program related expenses in accordance with GM guidelines. Your Skills & Abilities (Required Qualifications): - Background in dealership consulting or automotive retail operations. - Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes. - Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions. - Knowledge of dealership desking or F&I processes. - Quick learner with the ability to stay current on rapidly evolving digital solutions. - Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments. - Strong collaboration skills with the ability to work effectively within the General Motors team, as well as with clients and vendor partners. - Exceptional verbal and written communication abilities. - Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience. - Proficient in Microsoft Office applications. - Strong analytical, problem-solving, and decision-making capabilities. - Willingness to travel weekly (up to 60% overall depending on territory). Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. • The salary range for this role is $105,600 and $140,700 from Pay Transparency Posting Salary Ranges). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager. The selected candidate will be required to travel at least 50% or more on a frequent basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.