iPiD

**Core Responsibilities:** **Pre-Sales (25%)** - Support sales team in client-facing pre-sales activities, acting as a trusted partner to prospects. - Assist in preparing demos, presentations, and technical documentation to help secure client sign-ups. - Collaborate with senior specialist to understand client requirements and translate them into actionable solutions. **Implementation (25%)** - Assist in the implementation of iPiD’s solutions, ensuring smooth onboarding and integration for clients. - Work with clients to gather requirements and support technical setup, focusing on APIs and workflows. - Coordinate with Technology and Product teams to support integration tasks and troubleshoot basic issues. - Document lessons learned and contribute to internal knowledge-sharing resources. **Customer Success (50%)** - Serve as a primary point of contact for clients post-implementation, fostering long-term relationships and client satisfaction. - Deliver ongoing training, enablement sessions, and best-practice guidance to help clients maximize the value of iPiD’s solutions. - Monitor client usage data and feedback to identify pain points, opportunities for improvement, and potential expansion. - Proactively identify and escalate client issues or risks to senior team members before they impact client experience. - Support retention and advocacy efforts by ensuring clients achieve measurable success with iPiD’s solutions.