• Serve as a subject matter expert in the Peri-Operative care areas • Support clinical end user adoption to GEHC Patient Care products including: Anesthesia & Respiratory Care, Centricity High Acuity clinical information system & Peri-Operative patient monitoring solutions. • Advance new product introduction (NPI) features & techniques; partner with customers in developing training plans / strategies that support new product assimilation (ARC) (MS) and (CHAA Digital) • Coordinate, schedule, and execute clinical system training, monitor, and report on training outcomes. Training may be conducted onsite at customer facility and / or virtually. • Work in close collaboration with Product Marketing Team, identify customer satisfaction opportunities, issues, assist in escalations, problem determination and specialty training requests. • Develop meaningful relationships with key opinion leaders (KOLs) • Participate in install base upgrade programs, proactive strategic customer touchpoints. • Drive sales process by conducting clinical product demonstrations and onsite evaluations.

• Provides technical, clinical, and programming assistance, primarily in support of 1-2 Territory Manager(s). • Assist Territory Managers in after-hours call support and activities. • Integrates into all accounts, builds trust and relationships, and establishes strong rapport with customers. • Proficient in complex programming, case support. • Works seamlessly with Territory Manager(s) allowing them increased selling time. • Will foster high trust relationships with customers, including the regional team members. • Will begin to conduct PCP work and educational in services, as directed. • As directed by sales manager, contacts, visits, and engages clients and potential clients in the Company’s products and addresses any client questions and concerns. • Provides medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting. • Develop and maintain an in-depth knowledge of assigned accounts and customers to include competitor activity. • Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts. • Collects and studies information about new and existing products and monitors competitor sales, prices, and products. • Provide feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices. • May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments. • Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understanding of all Abbott Chronic Pain Therapies product line. • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. • Provides sales support, clinical in-services, training, and guidance to current or potential customers. • Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. • Performs other related duties and responsibilities, on occasion, as assigned. • Ability to travel 25% within assigned region and/or outside assigned region.

Principal Clinical Specialist, Cardiac Rhythm Management Location Little Rock, Arkansas Employment Type Full-time Work Arrangement Field-Based / Remote Salary $86,700 – $173,300 annually Travel Yes – 25% Job Description: Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with a high employer contribution · - Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position is a field-based position based in Little Rock, AR in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats. What You’ll Work On Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products. Key Responsibilities: - Clinical Interface: Acts as a senior clinical interface between the medical community and the business. - Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly. - Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players while providing regional case coverage. - Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals. - Sales Support: Provides additional back-up support to Cardiac Rhythm Team in the following areas: - Sales support - Regional training seminars - Clinical studies/data collection - Trouble Shooting - New product in-service training to physicians, nurses and sales representatives - Mentors and provides leadership for less experienced Clinical Specialists - Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management. Required Qualifications - Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience. - 6+ years of related experience or a program certification from an accredited cardiac training program. - Must have IBHRE certification in CRM products for this role. - Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures. - Familiarity with cath lab and operating room procedures and protocol - Demonstrate advanced knowledge of cardiac pacing systems. - Must apply engineering skills and abilities to interpret and solve complex clinical problems. - Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively. - Must be detail-oriented and capable of working independently. - Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments simultaneously and efficiently. - Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials. Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews. The base pay for this position is $86,700.00 – $173,300.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: CRM Cardiac Rhythm Management LOCATION: United States of America: Remote WORK SHIFT: Standard TRAVEL: Yes, 25 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

• Build and maintain Leap's outcomes framework across adherence, safety, patient-reported outcomes, and disease-specific clinical measures. • Define metric definitions, denominator and numerator logic, inclusion criteria, calculation methods, and validity standards. • Align outcomes methodologies with recognized specialty pharmacy, home infusion, and quality measurement standards where appropriate (e.g., NHIA quality measures and other industry benchmarks). • Maintain clear documentation of metric definitions, methodology updates, and the rationale for changes over time. • Define and stand up Leap's safety event taxonomy and reporting approach across infusion reactions, treatment interruptions, escalation events, near-misses, and other clinically relevant incidents. • Own the clinical review and quality assurance process supporting accurate safety event capture from clinical documentation and operational workflows. • Produce recurring safety trend reports for clinical leadership, including root-cause themes, emerging risks, and recommendations for process improvement. • Build patient-level adherence monitoring across therapies, conditions, and populations. • Define infusion-specific adherence methodology — persistence, schedule conformance, dose fidelity, treatment completion, and tolerability — rather than retail-pharmacy measures like PDC or MPR, which weren't built for HCP-administered infusion therapy. • Build a risk-flagging process that identifies patients at elevated risk for treatment interruption or discontinuation, incorporating signals such as missed infusions, delayed authorizations, site-of-care disruptions, and medication access barriers. • Partner with care teams to operationalize proactive outreach triggers for at-risk patients. • Select, adapt, and implement validated patient-reported outcome instruments appropriate for specialty infusion populations where clinically appropriate. • Partner with Engineering and Clinical Operations to implement survey delivery workflows and structured response capture. • Analyze and interpret outcomes data to generate clinically defensible evidence of program impact. • Produce outcomes reporting and evidence packages supporting employer reporting, client QBRs, payer discussions, and manufacturer partnerships.