Extenteam Client Roles logo
Extenteam Client Roles

Extenteam is a staffing and proptech company that helps short term rental operators. Our mission is to help our existing client base of 300 property management companies become more efficient and automate their operational processes using our Tailwind platform.

Operations Specialist

Location

Worldwide

Posted

19 hours ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Operations Specialist

Extenteam Client Roles

Role Description We are looking for an Operations Specialist for one of our Clients. - Deliver excellent customer service by promptly addressing guest inquiries and concerns through various communication channels. - Efficiently manage reservations, provide accurate pricing and policy information, and handle guest communications across multiple booking platforms. - Resourcefully find property information and utilize maps and other tools to respond to location-specific inquiries. - Utilize Streamline VRS property management software for reservations, guest communications, billing, property documentation, and listing updates. - Collaborate with property owners to confirm availability and coordinate vendor support, deliveries, and projects, while effectively communicating with guests regarding any impact on their reservations. - Maintain consistent and detailed communication within the Operations team to ensure seamless handover of tasks and responsibilities, promoting departmental success. - Take ownership of individual tasks and projects while contributing to the team's ability to manage fast-paced daily operations and communications. - Assist guests in selecting ideal properties by demonstrating in-depth knowledge of each property and location. - Offer recommendations on local attractions and amenities, showcasing expertise about the area to enhance guest experiences. - Maintain accurate records of reservations, payments, and guest information, ensuring compliance with agreements and regulations. - Actively update departmental SOPs to reflect the most current procedures and policies across the company and its partners. Qualifications - Excellent written and verbal English communication skills (mandatory). - Prior experience in reservations or administrative operations within the vacation rental or hotel industry. - Exceptional customer service and interpersonal skills. - Ability to work independently in a remote work environment. - Strong attention to detail and commitment to providing exceptional service. - Empathy, patience, and a customer-centric mindset. - Critical thinking and problem-solving abilities. - Proficiency in learning new software quickly and efficiently. Requirements - Experience in the vacation rental industry, particularly with platforms like VRBO and Airbnb. - Familiarity with property management systems (PMS) in the rental or hotel industry (especially Streamline VRS, Breezeway, RueBaRue). Technical Requirements - Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port). - i5 11th Gen or higher. - Windows 11 / MacOS Catalina or higher. - Minimum of 8 GB RAM. - Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background). - Back-ups in case of power or internet provider interruptions. - Good headset and webcam (preferably noise-canceling headset). Benefits - Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities. - Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute. - Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being. - HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization.

Related Categories

Related Job Pages

More Operations Jobs

CertiK logo

Operations

CertiK

The Premier Blockchain and Smart Contract Cybersecurity Company

Operations21 hours ago
Full TimeRemoteTeam 201-500Since 2018H1B No Sponsor

• Official Account Operations: Manage the company's official LinkedIn page (planning, content, engagement) to drive brand influence and follower growth. • Personal Account Matrix: Build and optimize the employee account matrix, establishing collaboration workflows for topic selection and publishing. • Content Production: Create content around brand, reports, and executive insights; leverage AI tools to maximize efficiency and optimize content templates. • Data Analysis: Track key metrics (impressions, growth, engagement) across all accounts to refine content strategies. • Trend & Social Listening: Stay ahead of LinkedIn algorithm changes, industry trends, and brand mentions, providing timely insights for operational adjustments.

United States
$70K - $90K / year
Full TimeRemoteTeam 501-1,000

Role Description Under the general supervision and direction of the Director of Annual Giving, the Development Operations Manager oversees and manages all Development data entry, processes, and reporting, as well as developing and implementing new processes as needed to improve fundraising effectiveness and efficiency. The Development Operations Manager will lead the systems, data, and compliance that supports both PPGNHAIK and PPAA fundraising programs. This role has primary ownership of the Raiser's Edge database, including administration, reporting, dashboard development, and data integrity, and directly supervises two Database Specialists and a Prospect Researcher. The Manager serves as the team's subject-matter expert on data governance, gift processing, and regulatory requirements. Key Responsibilities - Database Administration - Serve as the administrator of the Raiser's Edge database, overseeing system configuration, user permissions, constituent record structure, and data architecture. - Establish and enforce database standards, data entry protocols, and naming conventions. - Manage software updates, integrations, and third-party plug-ins connected to Raiser's Edge. - Oversee data hygiene, including deduplication, NCOA updates, and data audits. - Reporting & Dashboard Development - Design, build, and maintain queries, exports, and reports that support fundraising, finance, and executive decision-making. - Develop and maintain real-time dashboards (e.g., via Raiser's Edge NXT, Power BI, or similar tools) tracking revenue, pipeline, and KPI performance for staff development and leadership. - Partner with the Development Leadership Team to translate data needs into accurate, actionable reports for leadership, Board of Directors, audit, and grant compliance purposes. - Continuously evaluate and improve reporting to increase efficiency. - Gift Processing & Revenue Operations - Oversee the timely and accurate processing and reconciliation of all gifts, pledges, and other revenue types. - Partner with the Finance department on monthly and annual revenue reconciliation, ensuring development and finance figures remain aligned. - Oversee the acknowledgment and tax-receipting process. - Stay current on nonprofit compliance requirements, including charitable solicitation registration, gift acceptance policies, and donor privacy regulations. - Maintain documentation of internal controls and compliance procedures for development operations; support internal and external audits as needed. - Prospect Research Oversight - Provide direction and supervision to the Prospect Researcher, ensuring research priorities align with major gift, mid-level, annual, and institutional giving strategies. - Ensure prospect research findings, wealth screening data, and ratings are captured in the database. - Support prospect pipelines growth and portfolio assignments in partnership with the philanthropy team. - Team Management - Directly supervise two Database Specialists and a Prospect Researcher, providing clear direction, coaching, and professional development support. - Establish workflows, documentation, and cross-training. - Conduct regular one-on-ones and annual performance reviews for direct reports. - Foster a culture of accuracy, accountability, and continuous growth. Qualifications - BA/BS in related field required - Five years’ experience with Raiser’s Edge required, including experience managing large-scale data manipulation, building complex queries and reports, and working directly with support technicians. - Extensive experience in Excel, dashboard adjustments and dataset combing preferred. - Project management experience. Requirements - Supervises Database Specialists and Prospect Researcher, or similar positions. - Provides daily work direction, approves time sheets, administers performance reviews, and participates in employment decisions. Benefits - This position is eligible for PPGNHAIK benefits. - Comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. Salary Range $64,677 - $110,000 - Annually *Actual starting pay will be determined based on factors including, but not limited to, relevant experience, education, internal equity, geographic location, and the budgeted hiring range established for the position. Other Information - All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. - All new hires hired between September and April must present proof of receiving a current flu shot. Our Commitment to Diversity At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. Equal Employment Opportunity PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.

United States
$64.7K - $110K / year
InvestEngine logo

Operations Analyst, Transfers Team

InvestEngine

The ETF investment platform. Commission-free ETF investing with the tools to help you build and manage your portfolio.

Operations21 hours ago
Full TimeRemoteTeam 51-200Since 2019H1B No Sponsor

• Complete accurate daily reconciliations by the daily cut-off, maintaining a full audit trail • Investigate and resolve reconciliation breaks, escalating exceptions where appropriate • Process ISA transfers within SLA, keeping cases moving smoothly • Resolve transfer rejections promptly, aiming to close them within 2 business days • Process ISA History Forms (IHFs) accurately to maintain correct ISA allowance updates • Collaborate with Operations, Client Services and external counterparties to progress cases without delays • Continuously improve reconciliation and transfer processes to reduce breaks and operational risk

United States
Sourcefit logo

Operations Support Coordinator

Sourcefit

Making Outsourcing in the Philippines Work for You

Operations1 day ago
Full TimeRemoteTeam 1,001-5,000H1B No Sponsor

Role Description At MasTec Communications Group we build for the future. Yours and ours. As a Operations Support Coordinator, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety! Work Details: - Onsite or Work from Home | Bridgetowne, Quezon City - Monday to Friday | Night Shift | 8 PM - 5 AM Manila time Responsibilities: - Work closely with the OPE to identify and document tasks to deliver the project on time and within the budget. - Assist in tracking and balancing revenues and expenses for each job. - Track internal subcontractor invoices and pass-through revenue. - Manage the progression of invoices. - Conduct progress reviews with team members to ensure timely completion of deliverables to meet overall requirements. - Review and quality control of internal and subcontractor invoicing prior to payment. - Assist leadership with a variety of special projects and reporting. - Meeting weekly and monthly financial goals assigned by leadership. - All other duties within your scope of work assigned by leadership. Qualifications - You have the ability to read and understand maps, drawings and diagrams for project build process. - You have strong organizational skills. - Excellent verbal, written, phone, and interpersonal skills. - You are able to work in a fast-paced high-volume work environment. - You are dependable, with flexibility to work weekends and holidays, as needed. - Construction Understanding is a plus. - Experience in telecom tower related or fiber is a plus. Requirements - Excel (including Pivot Tables & VLOOKUP's) - Required - AutoDesk - a plus - Strong Biller experience needed - Strong verbal and written communication skills - Required - Oracle - Microsoft Office tools - Microsoft 365 - P2/Sphere - Server Access - PDF X-change

Philippines