PPGNHAIK

Role Description The Human Resources Business Partner (HRBP) serves as a strategic and operational partner across assigned regions, providing expert guidance in employee relations, labor relations, HR compliance, and workplace strategy. This role is responsible for managing complex employee issues, conducting workplace investigations, supporting a union environment, and driving initiatives related to retention, performance, and organizational effectiveness across a multi-state workforce. The HRBP works closely with employees, leaders, and HR partners to ensure consistent, equitable, and compliant practices while proactively using data and insights to improve employee experience and reduce organizational risk. What you will be doing! - Serve as the primary HR advisor for assigned region, providing guidance on employee relations, performance concerns, and corrective actions. - Coach managers on addressing employee issues proactively to reduce risk and improve outcomes. - Support and guide corrective action processes, ensuring consistency, fairness, and documentation integrity. - Respond to and resolve employee concerns with a focus on timely, compliance and thoughtful resolution. - Conduct thorough, impartial workplace investigations. - Gather and analyze information, interview involved parties, and document findings. - Provide recommendations and partner with leadership on appropriate outcomes. - Ensure investigations meet legal and organizational standards. - Support employees and leaders in a union environment by applying the collective bargaining agreement (CBA). - Assist with grievance processes, corrective actions, and investigations involving union employees. - Partner in labor-management processes and meetings, as needed. - Analyze turnover trends and identify root causes across regions, departments, and employee groups. - Partner with leaders to develop and implement retention strategies. - Utilize HR data and metrics to identify risks and implement proactive solutions. - Support initiatives that enhance employee engagement, satisfaction, and workforce stability. - Support the implementation of continuous improvement of the performance management process. - Coach managers on goal setting, feedback, and performance conversations. - Partner on performance improvement plans and ensure consistency across the organization. - Identify trends in performance outcomes and recommend enhancements. - Support the development and extension of salary offers in partnership with Talent Acquisition and leaders. - Ensure offers are competitive, equitable, and aligned with internal pay structure. - Provide guidance on compensation decisions, including pay equity and compression considerations. - Ensure compliance with federal, state, and local employment laws across employee worked and lived in states. - Monitor regulatory changes and advise leadership on impact. - Support the development, review, and update of HR policies. - Ensure the accurate and consistent interpretation and application of HR policies across the organization. - Partner with organizational stakeholders to support a positive, consistent, and high-quality employee experience. - Work cross-functionally with HR team members to ensure alignment, consistency, and effective service delivery. - Use data and insights to inform recommendations and influence decision-making at the leadership level. - Contribute to HR initiatives that strengthen culture, engagement, and organizational effectiveness. - Identify training needs, recommend and facilitate HR-related training initiatives aligned with organizational objectives and workforce development priorities. Qualifications - Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent of education and experience. - Minimum of 3 years of progressive HR experience. - Working knowledge of federal, state, and local employment laws, including multi-state compliance. - Experience supporting both remote and onsite workforces across multiple locations. Preferred Qualifications - HR certification (e.g., SHRM-CP, PHR, SHRM-SCP, SPHR). - Experience supporting or working in a unionized healthcare environment. - Experience conducting workplace investigations, including complex and sensitive matters. - Experience supporting compensation decisions. Salary Range - Washington: $78,164.00 - $145,163.00 Annually - Alaska: $74,256.00 - $137,904.00 Annually - Hawaii: $70,348.00 - $130,646.00 Annually - Indiana, Idaho, Kentucky: $66,439.00 - $123,388.00 Annually Position Type - Full-time Benefits - This position is eligible for PPGNHAIK benefits. - Comprehensive benefits plan including medical, dental, and vision plans. - Retirement, paid time off, short and long-term disability, and life insurance. - For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org. Other Information - All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. - All new hires hired between September and April must present proof of receiving a current flu shot. What we expect from you - Adhere to our code of conduct, policies, procedures, and protocols. - Demonstrate a high degree of professionalism. - Support and model our customer service standards. - Value continuous learning and seek ongoing training and development. Our commitment to diversity At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment. Equal Employment Opportunity PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.

Why Planned Parenthood? Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work. In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services. About our Telehealth Clinician position The Telehealth Family Planning Clinician is part of the staff team that provides reproductive health care services through asynchronous and synchronous modalities in accordance with Planned Parenthood Great Northwest, Hawai‘i, Alaska, Indiana, and Kentucky policies, protocols, and procedures. What will you be doing! - Understanding, committed to, and practice a market- and customer-oriented approach to health care delivery. This role will primarily perform these duties through asynchronous and synchronous modalities using telehealth capabilities to communicate with patients. - In compliance with PPGNHAIK medical protocols, triaging, examining, screening, and treating all patients based on current evidence, best practices, and clinical judgment; follows up abnormal findings and test results appropriately; seeks consultation and makes appropriate referrals. - Implementing new patient services into clinical practice in accordance with protocols and PPGNHAIK training. - Conducting contraceptive education and medical interviews, such as medical history, and respond to client’s queries for information of a medical nature, either via telephone, asynchronous communication, or video platform. - Identifying clinical emergencies and implementing appropriate measures. - Serving as a delegator for support staff as required by state regulations (i.e., Medical Assistants). - Maintaining a safe and clean working environment by complying with universal precautions, OSHA, PPFA, and PPGNHAIK policies and procedures. - Participating in community education and staff training as needed and providing regular feedback to the Telehealth Management Team. - Respond to needs of the clinical team by, including, but not limited to: - Monitoring virtual waiting rooms - Providing real-time technological support to patients - Maintaining medical records - Maintaining an efficient and clean medical facility - Processing records - Accepting individual and joint responsibility for participation in health center efforts for achieving: - Three clinician visits per hour - RVU goals - Annual health center fiscal goals in revenue, expenses, and contribution margin - Compliance with all organizational quality assurance guidelines and federal regulations including OSHA Minimum Qualifications: - License - Women’s Health Care Nurse Practitioner, Adult/Family Nurse Practitioner, Physician’s Assistant, Certified Nurse Midwife (ARNP, PA, or CNM). Preferred Qualifications: - Previous experience in an OB/GYN-related field preferred - Prior experience with remote/telehealth work strongly preferred. - Proficiency with EHR systems and information technology is strongly preferred. - Bilingual English/Spanish skills preferred. - Minimum one-year prior experience as a Clinician at PPGNHAIK preferred. Salary Range: $50.94 - $94.61 Position Type: Full- time - Non-exempt This is a union role – United Food & Commercial Workers 3000 Benefits Eligibility: This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org. Other Information: All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot. What we expect from you. - That you adhere to our code of conduct, policies, procedures, and protocols. - That you always demonstrate a high degree of professionalism. - That you always support and model our customer service standards. - That you value continuous learning and seek ongoing training and development. Our commitment to diversity: At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment. Equal Employment Opportunity PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law

Why Planned Parenthood? Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work. In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services. About our Centralized Follow Up Specialist position JOB SUMMARY: The Centralized Follow Up Assistant is a non-licensed member of the clinical and administrative Centralized Follow Up [CFU] team that provides patient follow up management and affiliate health services in accordance with Planned Parenthood policies, protocols, and procedures. What will you be doing! - GENERAL: Works in accordance with affiliate Medical Standards & Guidelines [MS&Gs]; provides education and advice to patients within affiliate protocols and scope of practice as defined below. - TEST RESULTS: When patients reach out to CFU to request their lab results, the CFU Assistant can notify patients of normal test results (with the exception of Cervical Cancer Screening [CCS] tests and imaging results) and document that notification accordingly. The CFU Assistant will task the licensed CFU team members to review normal CCS results, normal imaging results, and all abnormal results to connect with the patient to review those results - NOTIFICATIONS AND REMINDERS: Send 3rd notification letters and reminder letters for recommended treatment/follow up/referrals and document their completion. - SCHEDULE APPOINTMENTS: Schedule appointments for patients for specific treatment, follow up of abnormal lab results, or in-house referrals and document their completion. - CONFIDENTIAL MORBIDITY REPORTS [CMRs]: Complete and transmit CMRs for all positive reportable communicable diseases (chlamydia, gonorrhea, syphilis, herpes, HIV) to the county and/or state Public Health Department. Document CMRs accordingly. - EXPEDITED PARTNER THERAPY [EPT]: Transmit or phone in EPT to preferred pharmacies for patients’ partners in chlamydia, gonorrhea, and trichomoniasis cases, according to state rules and regulations. Document EPT prescriptions accordingly. - MAILING DOCUMENTS TO PATIENTS: Print, pack, stamp, and mail hard copy letters via USPS in a HIPAA-compliant manner. - AFTER HOURS CONSULTING NURSE COMMUNICATIONS: Scan in all after hours consulting nurse faxes into the Electronic Health Record [EHR] under the correct patient and task the appropriate CFU Triage RN for review and care coordination, as needed. - MY CHART MESSAGES: Respond to MyChart messages that request non-clinical needs (ie, work excuse note, medical records requests) or normal lab results (see above). - PRIOR AUTHORIZATIONS: Review, process, and notify patients of Prior Authorization claims for medications and procedures. - MEDICAL RECORDS: Abstract incoming medical records and task them to CFU Advance Practice Clinicians [APCs] to review; respond to incoming Release of Information [ROI] requests; forward ROI requested by subpoena to the Quality department for legal review. Document receipt or release of medical records accordingly. - HEDIS: Review and respond to HEDIS requests from payors. - OTHER DUTIES: Performs other duties as assigned; nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. PHYSICAL DEMANDS: - The physical demand characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to sit, walk, talk, read, see, and hear. The employee is frequently required to use hands and fingers to type, handle, feel, or reach. The employee is frequently required to use the phone. The employee is regularly required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Preferred Qualifications: - Previous experience in an OB/GYN-related field preferred but not required. - Prior experience with any Planned Parenthood affiliate strongly preferred. - Prior experience with remote/telehealth work strongly preferred. - Proficiency with EHR systems and information technology strongly preferred. - Bilingual English/Spanish skills preferred. Salary Range: $$13.62- $20.43 hourly Position Type: Full-time Benefits Eligibility: This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org. Other Information: All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot. What we expect from you. - That you adhere to our code of conduct, policies, procedures, and protocols. - That you always demonstrate a high degree of professionalism. - That you always support and model our customer service standards. - That you value continuous learning and seek ongoing training and development. Our commitment to diversity: At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment. Equal Employment Opportunity PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.