Role Description We’re a high-growth HR tech startup building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product-market fit, and happy customers. As our U.S. customer base grows rapidly, managing a diverse portfolio of accounts with varied needs and workflows requires focused leadership. Our talented Customer Success team is doing great work, but we need a dedicated U.S.-based leader to provide focused management, drive consistent execution, and deliver strong commercial outcomes through retention, renewals, and expansion. We’re hiring a Manager of Customer Success to oversee our U.S.-based CSM team (currently 4 members), support 500+ customers, and deliver an excellent experience at scale. The strategy and systems are in place — we’re looking for someone to run the function day-to-day, coach the team, and drive retention, renewals, and expansion. This role is ideal for a Customer Success leader ready to own and scale a growing, complex customer base. Whether you’re managing a small team and looking for your next step or have led a larger org but want to return to a hands-on, execution-focused role, this is a leadership position for someone who takes full ownership of results, loves working directly with customers and teams, and is driven by impact. The fine print (but way more exciting): - This is a remote role based in the U.S (EST or CST), with a few in-person team meetups each year. - This role involves occasional travel: expect 1–2 trips per year to the UK, 3–4 U.S. meetups with the CSM team, and occasional visits to key enterprise customers as needed. - Our product is deep, flexible, and genuinely complex, serving a wide variety of customers across many different industries and sizes. - Driving efficient, high-quality execution at scale is essential as each CSM manages around 50 accounts with an average book size of $2 million ARR. - Pinpoint isn’t for everyone. We’re still in startup mode. Things move fast, some processes are still evolving, and you’ll need to be proactive, adaptable, and hands-on. - Our values shape how we work. We’re looking for people who embody these values in everything they do. You’ll be responsible for leading our U.S. Customer Success team and ensuring our customers stay successful, satisfied, and engaged. Your impact will be measured by how well you drive: - Customer retention (GRR) - Revenue growth and account expansion (NRR) - Product adoption and onboarding effectiveness (Customer time-to-value) - Team performance and engagement - Overall customer health This is an execution-focused role: you’ll drive performance, reinforce playbooks, and hold the team accountable for results. Your day-to-day responsibilities include: - Managing and coaching a team of 4 Customer Success professionals to achieve implementation, retention, renewal, and upsell goals. - Building the muscle for renewals and upsells—ensuring each team member understands how to spot, shape, and close expansion opportunities. - Overseeing the customer experience for 500+ U.S. accounts, including managing a small book of strategic accounts. - Monitoring customer health and usage metrics to proactively address risks and drive account success. - Serving as an escalation point for high-impact customer issues. - Partnering with RevOps, UK Head of CS, Sales, Product, and Marketing to implement playbooks, share customer insights, and support expansion. - Leading hiring and onboarding efforts as the team grows. Qualifications - Proven track record leading Customer Success teams in B2B SaaS, with experience managing CSMs focused on implementation, adoption, renewals, and expansion. - Comfortable supporting a technically complex product with diverse customer workflows. - Strong people manager — you lead with empathy, structure, and accountability. - Proven track record of driving retention and expansion with a strong commercial mindset that understands how Customer Success impacts revenue. - Hands-on and high-agency — you’re happy rolling up your sleeves. - Excellent communicator who can influence across functions. - Deep understanding of customer value drivers and post-sale customer journeys. - Experience in a high-growth or startup environment. - Based in the U.S. (EST or CST) with valid work authorization. - Proven track record of acting on and making decisions that align with our core values. Benefits - Gold-plated healthcare – The best medical, dental, and optical coverage money can buy. - Unlimited holidays – Work-life balance matters. Take the time you need to rest, recharge, and enjoy life. - Mental health support – Unlimited, immediate access to professional counseling through Spill. - Retirement matching – A competitive plan to help you hit your long-term financial goals. - Remote-first culture – Work where you're most productive. - Meaningful equity – You’re helping build something special, and you should share in its success. - Generous parental leave – Up to 16 weeks of fully paid leave to support new parents. - Learning budget – Annual funds for courses, books, or anything else that fuels your personal and professional growth. - Top-of-the-line equipment – MacBook Pro, 4K monitors, and all the right tools to do your best work. - A team that’s got your back – Smart, driven, kind people who want you to succeed.

• Identify and prospect new Business Opportunities via personalized emails, Telephonic calls, prospecting via social Media Platforms such as LinkedIn, Twitter, online Databases, Websites. • Introduce WebEngage's Solution to appropriate buyers within the Targeted Geographical Markets. • Identify Key Decision Makers by performing research using prospecting tools Like LinkedIn, ZoomInfo, etc. • Perform Client-need Analysis, track their pain-points to develop a reach-out strategy. • Creating relationships with customers to identify their potential needs and qualify their interests • Schedule potential Client meetings with our in-house Sales Representatives. • Manage Sales Funnel while interacting with Prospective clients and maintain relationships for re-marketed prospects. Constantly work with Sales and Marketing Heads to strategise on Pipeline building and its progress. • Work closely with Sales and Marketing teams to achieve Monthly/Quarterly revenue Goals. • Prepare and Analyse lead Generation pipeline via Reports and Dashboards and give insights on the way ahead.

Role Description Greenhouse is looking for a Sales Development Representative to join our team. As a Mid-market Sales Development Representative (SDR), you will have the opportunity to impact the bottom line and drive revenue through generating sales opportunities in a team-focused environment. Success in this role means hitting and exceeding monthly sales goals, staying ahead of daily metrics, and handling rejection in stride - all with the support of experienced managers. We have a strong focus on optimisation and welcome new ideas on how to improve our lead generation process. Who will love this job - A captivating communicator – you have no fear on the phone and demonstrate excellent written skills for crafting strategic outreach. - An evangelist – you believe in our product and are able to authentically tell the Greenhouse story. - A self-starter – you find process in ambiguity and strive to over-deliver on all your responsibilities. - A creative thinker – you discover new ways to approach your day-to-day and use data to build scalable campaigns. - A driven winner – you understand that every day is a new opportunity to be the top performer. - A competitor – you are fiercely self-driven while also being a collaborative teammate. What you’ll do - Conduct market research to identify new potential customers and leads. - Execute on a personalized outreach strategy that includes emailing, cold calling, and LinkedIn messaging. - Qualify leads by learning about the prospect's approach to hiring and their unique recruiting needs. - Create new business opportunities for the company to grow revenue. - Collaborate with a dynamic and driven group of highly skilled SDRs to collectively achieve company goals and celebrate victories as a team. - Additional projects and responsibilities as business needs require. Qualifications - A strong work ethic paired with effective prioritization skills. - An appetite for learning, with the ability to receive and implement feedback. - The ability to tailor written and verbal communication style to various audiences. - Familiarity with AI tools and a curiosity about how to apply them to your workflow. - Experience cold-calling and cold-emailing, a plus. - Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren’t always in alignment with a given role – but those are qualities we value at Greenhouse. Requirements - Applicants will be required to provide evidence of their right to work in Ireland as part of the application process and it is a pre-condition to any offer of employment. - Greenhouse is not in a position to support employment permit applications for candidates for this role. Benefits - Medical, dental, life and disability insurance. - Mental health resources. - Financial wellness benefits. - A fully paid parental leave program. - For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.

Role Description Guidebook is seeking a self-starting Sales Development Representative, who will have the freedom to be creative with one super-important goal: creating new sales opportunities. Based on the East Coast of the United States, with your manager based in London, you will be able to contribute and work closely with a truly global team. - You are a driven, hard working, and resilient hunter excited to generate opportunities for our sales team. - You manage the very start of the sales process and are driven not just to meet, but to exceed your goals. - You will be compensated quarterly on the number and value of qualified opportunities you generate. Qualifications - Experience in sales development/lead generation. - Coachable, with a genuine curiosity about learning new things and staying ahead of market and industry trends. - You are customer focused and consultative. - Bonus points if you have experience using a parallel dialer to make sales calls. Requirements - Resilient and not afraid of making phone calls as this role has a focus on phone outreach. - You have no fear of failure or rejection and are willing to try new things. - You enjoy speaking with people and getting them to open up. - Able to challenge people’s perspectives and create a compelling story for customers to rally around. - You are a team player. - You are able to travel and attend trade shows on Guidebook’s behalf. Benefits - 100% paid benefits: medical, dental, and vision. - Short term and long term disability. - Unlimited vacation time. - 401(k) program with matching benefit. - Stock options. - Awesome company culture and fun virtual hangouts. - MacBook and accessories to make you comfortable working from home. - Annual company retreats. Company Description Guidebook is an event software platform that helps universities and colleges build genuine connection across the entire student journey - from prospective student, to enrolled, to alumni. - We are a people business, not a technology business. - Our mission is human: helping students feel they belong. - Higher education is the heart of our strategy.