WebEngage

• Manage top enterprise accounts and drive revenue • Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects) (Automation, Consumables, Custom Analytics, etc) • Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs • Participate in and conduct Executive Business Reviews (EBRs) • Analyse business potential, conceptualize and execute strategies to drive sales and achieve desired targets • Implement processes to improve on the quality of deliverables and reduce turnaround time • Responsible for conflict resolution and compliance on client deliverables and revenue • Identification of client goals and representing their interest to internal teams • Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status so as to identify potential issues and/or opportunities related to the project/account • Proactively identify any risk in Enterprise accounts • Help drive customer references and case studies, and increase speaker participation, etc. • Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business