Guidebook

Role Description Our Customer Success team is small, technical, and ambitious, and we are looking for two Customer Success Technical Specialists (CSM Track) to join us — both on an expected path to becoming Customer Success Managers within 3 to 12 months. - Start by owning the technical support function alongside our CS Technical Lead. - Become an expert in our Builder CMS and manage our AI-first support stack. - Resolve customer tickets quickly and warmly. - Transition into a CSM role within 3 to 12 months, managing customer portfolios. - Collaborate cross-functionally with sales, product, and engineering. Qualifications - 1+ years of professional experience in SaaS support, customer success, or a similar customer-facing role. - Hands-on experience working tickets and talking to customers. - Strong written and verbal communication skills. - Comfortable working with a remote team across multiple time zones. - Detail-oriented, with a strong ability to track multiple conversations, customers, and priorities at once. - Comfortable with public-facing tasks (running a video call, hosting a customer training). - Tooling experience is a plus, but not required. - Curious about AI tooling and willing to use it to work smarter. - Familiarity with the events industry, higher education, or association space is a bonus but not required. Requirements - Own a queue of customer tickets, resolving issues and writing clear, warm responses. - Manage and improve our AI support stack. - Become fluent in Guidebook's Builder CMS and the broader product suite. - Spot patterns in customer struggles and surface them to relevant teams. - Contribute to our knowledge base and internal documentation. - Coordinate with our CS Technical Lead on broader tech stack work. - Minor weekend support responsibilities for escalated tickets. Benefits - Annual On Target Earnings (OTE): $50,000-60,000, depending on experience. - Variable paid quarterly will be between 10-20% of OTE. - Fully remote role, US-based, East Coast required. - Benefits package includes 100% paid medical, dental, and vision. - Short-term and long-term disability. - Unlimited vacation. - 401(k) with matching. - Stock options. - MacBook and home office setup. - Annual company retreat.

Role Description Our Customer Success team is small, technical, and ambitious, and we are looking for two Technical Support Specialists to join us — both on an expected path to becoming Customer Success Managers within 3 to 12 months. - Own the technical support function alongside our CS Technical Lead. - Become an expert in our Builder CMS. - Manage and improve our AI-first support stack. - Resolve customer tickets quickly and warmly. - Transition into a CSM role within 3 to 12 months. You will work directly with our Head of CS, our CS Technical Lead, and our CSM, and collaborate cross-functionally with sales, product, and engineering. Qualifications - 1+ years of professional experience in SaaS support, customer success, or a similar customer-facing role. - Hands-on experience working tickets and talking to customers. - Strong written and verbal communication skills. - Comfortable working with a remote team across multiple time zones. - Detail-oriented, with a strong ability to track multiple conversations, customers, and priorities at once. - Comfortable with public-facing tasks (running a video call, hosting a customer training). - Curious about AI tooling and willing to use it to work smarter. - Familiarity with the events industry, higher education, or association space is a bonus but not required. Requirements - Own a queue of customer tickets, resolving issues, escalating thoughtfully, and writing clear, warm responses. - Manage and improve our AI support stack. - Become fluent in Guidebook's Builder CMS and the broader product suite. - Spot patterns in customer struggles and surface them to product, engineering, and CS. - Contribute to our knowledge base and internal documentation. - Coordinate with our CS Technical Lead on broader tech stack work. - Minor weekend support responsibilities for escalated tickets. Benefits - Annual On Target Earnings (OTE): $50,000-60,000, depending on experience. - Variable paid quarterly will be between 10-20% of OTE. - Fully remote role, US-based, East Coast required. - 100% paid medical, dental, and vision. - Short-term and long-term disability. - Unlimited vacation. - 401(k) with matching. - Stock options. - MacBook and home office setup. - Annual company retreat. What to Provide with your Application - Resume - Cover letter - A video answering specific questions about customer experiences. Equal Opportunity Employer At Guidebook, we're committed to cultivating an inclusive work environment for everyone – and we know that's best achieved, in part, with a diverse workforce. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Role Description Guidebook is the leading mobile app platform for higher education, helping universities and colleges drive student engagement, campus connection, and event experiences that students actually use. Our marketing team is small, fast-moving, and ambitious, and we are looking for our next Event and Content Coordinator to join us. This is an entry-level role for someone who genuinely loves events. You will be the engine behind our event presence at 10+ higher education trade shows a year, and you will help keep our content channels, LinkedIn, YouTube, webinars, and email, running smoothly. You will work directly with the Director of Marketing, our Growth Marketing Manager, and our Web Developer, and you will collaborate cross-functionally with new business, customer success, and product teams to keep events running on time and on brand. This role is highly executional by design. The Director of Marketing sets the strategy; you bring it to life through sharp coordination, clean execution, and reliable follow-through. Over time, you will have the opportunity to take on more ownership, particularly on the content side, and play a central role in building Guidebook’s community in higher education. If you love the rhythm of events, get a kick out of running a tight ship, and want to grow a marketing career inside a category-defining EdTech business, we want to meet you. Key Responsibilities - Event Coordination - Own end-to-end logistics for Guidebook’s event calendar, including 10+ EDU trade shows per year. - Manage shipping, receiving, AV, electrical, signage, vendor coordination, and booth setup and breakdown. - Be on-site at all sponsored events, supporting the team and ensuring the booth runs smoothly. - Run the event demand generation engine to create meetings before and after the event. - Coordinate logistics for in-kind partnership events (no travel required for these). - Build and manage event timelines, briefing internal staff (sales, customer success, product) on where to be, when, and what they need. - Manage event budgets in partnership with the Director of Marketing, tracking spend against allocation. - Coordinate pre-event promotion (email, social, ads) and post-event follow-up workflows. - Lead post-event recap reporting, leads captured, pipeline influenced, costs, lessons learned. - Content Coordination - Manage Guidebook’s content publishing rhythm across LinkedIn, YouTube, webinars (Wistia), and email. - Schedule and publish social posts, coordinate webinar logistics, and execute email sends through Conversion AI. - Manage video assets in Wistia and YouTube, uploading, captioning, organizing, and ensuring distribution. - Maintain an organized content calendar so the team always knows what is publishing, when, and where. - Over time: grow into drafting first-pass copy for emails, webinar invites, and social posts; editing short-form video for LinkedIn and YouTube; and pitching content ideas. - Create short form video content from webinars for LinkedIn Ads. - Cross-Functional Coordination - Act as the central point of contact for everyone involved in events, sales, customer success, product, vendors, and the Director of Marketing. - Brief booth staff and internal travelers ahead of each event with clear schedules, talking points, and logistics. - Manage vendor and agency relationships day-to-day, including AV, shipping, print, and exhibition partners. - Keep stakeholders updated on timelines, blockers, and changes. - Reporting and Analytics - Own the post-event recap report for every Guidebook-attended event, including leads, pipeline, costs, and qualitative learnings. - Pull monthly performance reports across content channels (LinkedIn, YouTube, webinars, email) and share insights with the marketing team. - Maintain accurate event and lead source data in Salesforce. - Track event budget spend against allocation and surface variance to the Director of Marketing. - Help the team understand what is working, what is not, and where we should double down. Your First 12 Months - Within 3 Months - Have a strong understanding of Guidebook’s product, value proposition, and higher education ICP. - Know the full 12-month event calendar inside out, with timelines built for each upcoming show. - Be on top of all events Guidebook is sponsoring or attending, with clear plans for execution. - Have built collaborative working relationships with sales, customer success, product, and the wider marketing team. - Be confident running the day-to-day rhythm of our content channels (LinkedIn, YouTube, webinars, email). - Within 6 Months - Have the events and content engines running with high-quality, reliable execution. Internal stakeholders know where to be, vendors are well-managed, and the booth runs smoothly at every show. - Maximize the output of every event and content asset through tight coordination, sharp briefings, and proactive follow-up. - Have built strong working relationships with key vendors and external partners. - Be running a clean monthly reporting cadence on event performance and content performance. - Be drafting first-pass copy on smaller content pieces (social posts, webinar invites) and editing short-form video for distribution. - Within 12 Months - Have grown into broader ownership of the content function, drafting copy, editing video, and pitching content ideas as part of the marketing team’s planning cycles. - Be a central player in shaping Guidebook’s community in higher education, from webinars and workshops to ongoing engagement programs. - Have established a best-practices playbook for Guidebook’s events and content operations. - Be a known and trusted face at our flagship higher education events. - Have created clear pathways for growth into more senior content, community, or events roles within Guidebook. Benefits - 100% paid benefits: medical, dental, and vision. - Short term and long term disability. - Unlimited vacation time. - 401(k) program with matching benefit. - Stock options. - Awesome company culture and fun virtual hangouts. - MacBook and accessories to make you comfortable working from home. - Awesome annual company retreats! EQUAL OPPORTUNITY EMPLOYER At Guidebook, we're committed to cultivating an inclusive work environment for everyone – and we know that's best achieved, in part, with a diverse workforce. We're always working on increasing diversity across the company. If you're looking to join a team that is smart, highly motivated, and also values work/life balance, we can't wait to hear how you can add to our growing culture! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Guidebook team is seeking a proven self-starting individual to join as a B2B Revenue Operations Manager. This individual will be responsible for: - Optimizing and executing sales and marketing processes - Managing marketing and sales automation (Marketo or equivalent technology, and Salesforce) - Lead data connection to our CRM (Salesforce) - Administrating our CRM instance (Salesforce) - Leveraging analytics to power data-driven decision-making for ‘full funnel’ effectiveness across the organization This role requires close partnership with marketing, sales, and engineering teams to ensure seamless ‘full funnel’ execution, accurate reporting, and continuous process improvement. This role is ideal for a process-driven, analytical operator who thrives in a fast-paced B2B environment and who is deeply passionate about leveraging technology to drive marketing and sales effectiveness and business growth. For sake of clarity, this role is not a people management position, and you would be an individual contributor on a highly collaborative team. Qualifications - 2+ years in a revenue operations or similar B2B role - Demonstrated ability to manage and optimize marketing automation and CRM systems like Salesforce - Salesforce Admin Certification required - Strong organizational and project management skills - Experience with workflow documentation and process improvement - Exceptional written and verbal communication skills - Detail-oriented, self-motivated, and comfortable working both independently and in teams - Exhibits a growth mindset and passion for continuous learning Requirements - Build, deploy, and monitor marketing automation programs - Administrate Salesforce CRM system - Build robust flows between various systems - Support A/B testing, segmentation, and campaign optimization - Maintain data integrity and compliance within CRM - Oversee CRM requests and manage lead-to-opportunity workflows - Optimize GTM Tech Stack integrations - Develop and maintain metrics reports on marketing and sales activities - Identify and resolve inefficiencies in GTM systems and processes - Document and improve workflows, develop standardized playbooks Benefits - 100% paid benefits: medical, dental, and vision - Short term and long term disability - Unlimited vacation time - 401k program with matching benefit - Stock options - Awesome company culture and fun virtual hangouts - MacBook and accessories to make you comfortable working from home - Awesome annual company retreats Company Description Guidebook is a simple yet powerful event management software that lets you promote your event, manage registration, and create an app in four easy steps with no technical skills required. Thousands of organizations across the globe use Guidebook to create mobile applications for events, university campus open houses, venue guides, onboarding for associations, corporate training, and so much more. Our mission is to support the people who bring people together - event organizers. Events have never felt more important in building connections and helping shape and change minds in today’s fractured world. We are a driven team on a mission to elevate event experiences for everyone – and believe we can accomplish that while highly valuing balance, togetherness, and fun!