Senior Manager, Loyalty Member Experience Products
Location
Maryland
Posted
3 days ago
Salary
$110.4K - $143K / year
Seniority
Lead
Job Description
Senior Manager, Loyalty Member Experience Products
Marriott International Inc
Title: Senior Manager, Loyalty Member Experience Products Location: Bethesda United States Job Description: JOB SUMMARY The Senior Manager, Elite Benefits Design and Execution owns the accuracy, integrity, and day-to-day operation of the Marriott Bonvoy Elite tier program, including annual Achiever/Renewer (Year-End) processing, partner and cobrand status integrations, and Paths to Elite offers. This role also serves as a subject matter expert on strategic initiatives shaping the future of the Elite program, including new tier and benefit design, the Loyalty Re-Platform to Salesforce, and Elite Member Recognition efforts. This position partners extensively across Data/Analytics, Finance, Global Technology (GT), Digital, Loyalty Marketing, Global Operations, and CEC to deliver against business objectives within agreed-upon budgets and timelines, and must be equally comfortable managing complex technical/data workstreams and leading forward-looking program design. CANDIDATE PROFILE Education and Experience Required - Five or more years' experience in the hospitality OR relevant industry, demonstrating progressive career growth and a pattern of exceptional performance. - Experience managing and defining transformational strategies for business units. - Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity. - 4-year degree from an accredited university in Business Administration, Marketing, or related major. Preferred - Experience writing functional/technical business requirements and partnering directly with technology teams (e.g., in JIRA or similar tools) to execute cross-functional workstreams - Experience managing external partner relationships (e.g., airline, retail, or financial services partners), including data reconciliation and requirements alignment - Strong verbal, presentation and written communications abilities, leveraging data to share updates and recommendations CORE WORK ACTIVITIES Own Elite Tier Management and Year-End Processing - Lead annual Achiever/Renewer (Year-End) processing end-to-end, overseeing 100+ technical tickets across dozens of workstreams in partnership with GT, Digital, and Marketing teams. - Document and continuously improve Year-End processes to reduce errors and increase accuracy and repeatability year over year. - Produce member-facing help content and partner with Loyalty Marketing to deploy Year-End member communications. - Provide regular Elite tier health reporting and program management updates to stakeholders and leadership. Manage Partner and Cobrand Elite Integrations - Support data accuracy and reconciliation with strategic partners (e.g., airline status-match partners, cobrand card issuers), including periodic reconciliation cycles. - Write requirements and lead cross-functional processes for partner reconciliation, liaising with partners and Data/Analytics on analysis and file exchange. - Document repeatable processes for partner onboarding and maintenance to establish standards for future strategic partnerships. - Facilitate technical set-up and approvals for Paths to Elite offers, challenges, and status matches with partners. Create & Lead Various Member Recognition Programs - Own strategy and end-to-end execution of the Elite Birthday Recognition program, from concept through launch and ongoing operations. - Partner with Gift Card, Data, and Digital Marketing teams to build, test, and deploy audience pulls, gift cards, and member communications. - Manage program rollout to hotels and Global Operations, including knowledge articles, FAQs, and communications. - Monitor program performance and evolve strategy as the program expands to new audiences. - Support other Elite benefits as needed to drive recognition of valuable members Serve as subject matter expert on Elite Benefits, across various touch points - Manage the Elite Terms and Conditions and FAQs - Manage/provide Member support and training for CEC, Social and PR - Support the Loyalty Replatforming effort and the design of Future Elite Tiers and Benefits based on expertise of current state At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Role Description A well-established international supply chain and procurement organization specializing in the food service industry. The company partners with restaurant businesses across multiple countries, managing end-to-end supply chain operations including: - Strategic sourcing - Supplier management - Procurement - Logistics - Inventory planning - Quality assurance - Distribution With over two decades of industry experience, it leverages a global supplier network, technology-driven solutions, and operational expertise to help its partners maintain efficient and reliable supply chains while supporting business growth. Qualifications - Bachelor's degree in Supply Chain Management, Business Administration, Finance, or a related field. - Minimum of five (5) years of relevant procurement experience working with local suppliers within the Food & Beverage industry. - Experience in either: Quick Service Restaurant (QSR)/Restaurant, or Food Manufacturing. - Strong knowledge and experience in procurement, strategic sourcing, supplier development, and supplier relationship management. - Demonstrated experience independently leading supplier negotiations, commercial discussions, and competitive tender processes. - Strong understanding of procurement processes, contract management, and procurement compliance. - Sound supply chain knowledge. - Supply chain forecasting experience is preferred but not required. Requirements - Manage procurement activities and supplier relationships for assigned local categories in the Philippines. - Develop and implement sourcing strategies that drive cost savings, strengthen supplier partnerships, and support regional procurement objectives. - Identify, evaluate, source, and onboard new suppliers. - Lead supplier negotiations, commercial discussions, competitive tender processes, pricing reviews, and contract renewals. - Negotiate, execute, and manage supplier contracts while ensuring compliance with procurement policies and standards. - Develop and maintain strong supplier relationships and manage supplier performance against agreed requirements. - Drive cost reduction and cost avoidance initiatives aligned with regional and local business strategies. - Develop contingency plans and manage procurement risks to ensure continuity of supply. - Handle procurement-related supply chain escalations, including product shortages, supply disruptions, and supplier issues. - Work closely with the Southeast Asia Supply Chain team on forecasting, inventory planning, issue resolution, and implementation of agreed commercial terms. - Coordinate with the Distribution Partner to support product availability and distribution requirements. - Collaborate with internal stakeholders to support product development, new product launches, and commercialization initiatives. - Present product recommendations, pricing proposals, and sourcing solutions to key business stakeholders. - Prepare and communicate product, pricing, and supply updates to relevant stakeholders. - Collect supplier documentation and commercial information required for supplier onboarding and product setup. - Maintain procurement and commercial information within internal systems and coordinate with the Master Data team to ensure accurate supplier and product records. - Conduct supplier visits, facility assessments, and market visits to evaluate supplier capabilities, strengthen supplier relationships, and identify sourcing opportunities. - Monitor market trends, supplier capabilities, pricing movements, and sourcing opportunities to support procurement decisions. - Work closely with regional Procurement, Supply Chain, Commercialisation, Finance, Data, and Legal teams to implement procurement initiatives and business priorities. - Perform other procurement and supply chain responsibilities necessary to support business operations and strategic sourcing objectives. Benefits - Employment: Full-time - Site: Remote - Schedule: Dayshift (Monday - Friday)
RN Case Manager
Guide HealthcareLeading a movement where creativity delivers positive change. Learn more guidehealthcare.com.au
• Building meaningful relationships with patients and families, understanding their goals, barriers, and motivators. • Creating personalized care plans that go beyond diagnoses, addressing social determinants and emotional well-being. • Coordinating care across providers and settings, ensuring safety, quality, and continuity. • Educating and empower members to make informed decisions and navigate the healthcare system confidently. • Collaborating with an interdisciplinary team, sharing insights and advocating for whole-person health. • Using data as a tool for insight—not the driver of care—to identify opportunities and measure impact while keeping the patient at the center. • Maintaining compliance with regulatory standards while prioritizing compassion and connection.
Traffic Manager
Relou Rh EspecializadoEmpresa em crescimento, com cultura voltada para alta performance, relacionamento estratégico e desenvolvimento contínuo. O ambiente valoriza pessoas com mentalidade de crescimento, senso de dono e vontade de construir carreira no comercial. A operação acredita que vendas são consequência de processo, posicionamento e conexão genuína com o cliente — e busca profissionais que entendam o impacto de uma boa negociação.
Role Description Uma agência de marketing em crescimento está em busca de um(a) Gestor(a) de Tráfego Pleno para fazer parte de um time que acredita em autonomia, evolução constante e alta performance. Aqui, cada cliente representa um novo desafio, cada estratégia é construída com inteligência e cada profissional tem espaço para crescer junto com a empresa. O ambiente é para quem gosta de assumir responsabilidades, propor soluções e fazer parte de uma operação que valoriza pessoas com atitude. Com uma cultura baseada em proatividade, transparência, comunicação e ambição, a empresa busca profissionais que tenham vontade de evoluir, aprender rápido e contribuir ativamente para o crescimento dos clientes e do negócio. Se o objetivo é trabalhar em um ambiente onde resultados são reconhecidos e crescimento é consequência da entrega, essa oportunidade pode ser o próximo passo da carreira. - Planejar, estruturar e otimizar campanhas de mídia paga. - Desenvolver estratégias de tráfego para diferentes clientes. - Acompanhar indicadores e apresentar resultados para clientes e liderança. - Participar das reuniões estratégicas da equipe. - Atualizar planilhas e sistemas de acompanhamento. - Utilizar ferramentas de IA para otimizar processos e aumentar a performance das campanhas. Qualifications - Experiência mínima de 1 ano com gestão de tráfego. - Familiaridade com ferramentas como Google Sheets, CRM, Google Drive, ClickUp e Google Meet. - Perfil analítico, organizado e orientado a resultados. - Boa comunicação, senso de responsabilidade e capacidade de tomar decisões estratégicas. - Vontade de crescer profissionalmente e vestir a camisa do time. Benefits - Comissão Company Description
Role Description This role is an opportunity to lead the delivery of JCB’s customer support strategy in the West region, delighting our customers by developing a strong and capable dealer support network. This role is remote with regular travel to customers, dealers and suppliers (70%) across the territory of CA, NV, AZ, and NM. Qualifications - Bachelor's Degree preferred. - 5+ years technical service experience with construction equipment. - 7+ years of technical service/training experience within a related industry is preferred. - Must be able to travel extensively (70%). - Detailed understanding of a dealership business model. Requirements - Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law. Benefits - Comprehensive benefits package, including medical, dental, and vision insurance. - 401 (k) retirement plan. - Paid time off and paid holidays. Major Tasks, Responsibilities & Key Accountabilities - Develop dealer support to levels that meet or exceed JCB Dealer established metrics. - Ensure dealer and customer queries and complaints are handled promptly and efficiently. - Ensure all weekly and monthly field reports are properly and distributed in a timely manner. - Ensure dealers are able to offer adequate product support for new product introductions. - Ensure dealers are updated on all product changes and developments and FSl's completed. - Identify, evaluate, and propose new dealers in conjunction with commercial counterparts. - Identify dealer service training courses on all JCB products as required. - Conduct technical service training courses on all JCB products as required. - Conduct formal quarterly Dealer business plan reviews in conjunction with commercial counterparts. - Assist dealers with warranty policy training, implementation, and administration. - Administer New Policy Introduction Plans across all dealers. - Support National account and strategic account business as required. - Assist dealers with sales and marketing parts. - Ensure dealer personnel are trained and functional with JCB product support systems and tools. - Develop new dealers and position for future growth opportunities. - Increase product support connectivity and consistent representation in the marketplace. - Other duties as assigned. Preferred Qualifications - Proficient in Microsoft Office software. - Comfortable in an in-person office environment. - Technical competence is a plus. - Must be customer service oriented, flexible, and have a high energy level. - Must have excellent follow-through skills. - Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings. - Must be open to domestic and international travel. - Desire and proven ability to learn and grow. Knowledge, Skills, Abilities & Competencies - Strong problem-solving and analytical skills. - Ability to work in a high-stress environment. - Detail-oriented and able to work independently. - Collaborative approach to resolving issues impacting various groups across the enterprise. - Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions. - Enjoy working in a dynamic environment and be a self-motivated team player. - Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project. Job Conditions - Both office environment and occasionally manufacturing/factory environment. - Subject to noise and temperature changes. Physical Requirements The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to: - Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear. - The employee is occasionally required to stand and move and/or walk. - The employee must frequently move and/or transport up to 10 pounds. - Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

