District Service Manager

ManagerManagerFull TimeRemoteLeadTeam 501-1,000

Location

United States

Posted

7 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

District Service Manager

JCB North America

Role Description This role is an opportunity to lead the delivery of JCB’s customer support strategy in the West region, delighting our customers by developing a strong and capable dealer support network. This role is remote with regular travel to customers, dealers and suppliers (70%) across the territory of CA, NV, AZ, and NM. Qualifications - Bachelor's Degree preferred. - 5+ years technical service experience with construction equipment. - 7+ years of technical service/training experience within a related industry is preferred. - Must be able to travel extensively (70%). - Detailed understanding of a dealership business model. Requirements - Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law. Benefits - Comprehensive benefits package, including medical, dental, and vision insurance. - 401 (k) retirement plan. - Paid time off and paid holidays. Major Tasks, Responsibilities & Key Accountabilities - Develop dealer support to levels that meet or exceed JCB Dealer established metrics. - Ensure dealer and customer queries and complaints are handled promptly and efficiently. - Ensure all weekly and monthly field reports are properly and distributed in a timely manner. - Ensure dealers are able to offer adequate product support for new product introductions. - Ensure dealers are updated on all product changes and developments and FSl's completed. - Identify, evaluate, and propose new dealers in conjunction with commercial counterparts. - Identify dealer service training courses on all JCB products as required. - Conduct technical service training courses on all JCB products as required. - Conduct formal quarterly Dealer business plan reviews in conjunction with commercial counterparts. - Assist dealers with warranty policy training, implementation, and administration. - Administer New Policy Introduction Plans across all dealers. - Support National account and strategic account business as required. - Assist dealers with sales and marketing parts. - Ensure dealer personnel are trained and functional with JCB product support systems and tools. - Develop new dealers and position for future growth opportunities. - Increase product support connectivity and consistent representation in the marketplace. - Other duties as assigned. Preferred Qualifications - Proficient in Microsoft Office software. - Comfortable in an in-person office environment. - Technical competence is a plus. - Must be customer service oriented, flexible, and have a high energy level. - Must have excellent follow-through skills. - Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings. - Must be open to domestic and international travel. - Desire and proven ability to learn and grow. Knowledge, Skills, Abilities & Competencies - Strong problem-solving and analytical skills. - Ability to work in a high-stress environment. - Detail-oriented and able to work independently. - Collaborative approach to resolving issues impacting various groups across the enterprise. - Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions. - Enjoy working in a dynamic environment and be a self-motivated team player. - Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project. Job Conditions - Both office environment and occasionally manufacturing/factory environment. - Subject to noise and temperature changes. Physical Requirements The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to: - Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear. - The employee is occasionally required to stand and move and/or walk. - The employee must frequently move and/or transport up to 10 pounds. - Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

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