Title: Bilingual Representative II, Collection Location: Atlanta United States Full time job requisition id: JR-173116 Job Description: CarMax, the way your career should be! Resolve customer issues while working for an industry leader. At CarMax Auto Finance we put the needs of our customers first. Exceptional customer service is at the heart of everything we do, and drives CarMax to be an industry leader. CarMax Auto Finance supports this by providing a simple and seamless financing experience for CarMax customers. As a representative II on our bi-lingual collection team, you will help resolve customer questions/issues, influence and educate customers on their account and work with other teams to ensure the customer's needs are met. In this role you will work specifically with our Spanish speaking customers to customer service needs and to provide assistance to keep customer accounts current. This position offers a hybrid work arrangement (partial remote and partial in office) after 90 days and successful performance in role. In addition, a shift differential is offered to associates working evening and weekend shifts! What you'll do • Make outbound collection calls and take incoming calls to/from our Spanish speaking customers, influence customers to make payments on the accounts 31 - 60 days past due and resolve customer questions providing exceptional customer service • Educate customers regarding their account, finance charges accruals, late fees, credit reporting, payment options and account management options and document these interactions on our company account management system • Conduct basic-skip tracing activities on delinquent accounts to locate customers • Understand and adhere to company policies and procedures including collection policies/laws, and provide Spanish translation service to facilitate communication with Spanish speaking customers for other associates • Improve customer experience with every interaction • Empathy with our customers, and transparency in every interaction are vital to your success. From dealing with complex customer issues to posting payments, you will balance the needs of our customers with meeting the metrics and expectations of your position. In collaboration with different departments you will effectively resolve customer issues, while helping CarMax Auto Finance to meet the bottom line while performing all tasks in accordance with applicable policies/laws. Qualifications and requirements • High school diploma or 6 months related experience/training • Speak and listen fluently in Spanish and English with CarMax customers via phone • Basic typing skills including minimum accuracy and speed requirements • Work a flexible schedule to include evenings, weekends and some holidays • Exhibit the ability and desire to handle challenging interactions with customers and resolve or escalate as needed About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 250 locations nationwide. Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Title: Care Manager – Patient Support Call Center -Remote Location: Vancouver United States Job Description: This is posted in anticipation of a future role Position Summary: Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status. The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned. Care Manager As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma gettheir medicinestothe people who need them. We help customers gain insight and access to their markets andultimately demonstratetheirproduct'svalue to payers,physiciansand patients. A significant part of our business is acting as thebiopharma'ssales forcetophysicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. Position Summary: Responsibilities will vary by program and its lifecycle.  Care Manager's maybe responsible forcontacting insurance companies to obtain correct eligibility information, perform benefit investigations, copayassistanceand check prior authorization and/or appeal status.  Care Managers may alsobe responsible fordirectly contacting patients and/or providers to evaluate eligibility forassistanceprograms and/or variedadherencesupport.  This is aremoteposition. Job Responsibilities: - Perform outbound calls to obtainappropriate informationanddocumentaccurately. - Responsible for answering in-bound calls andassistingcustomers withpharmacy relatedservices. - Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service. - Contact insurance companies for benefit investigation and coverage eligibility. - Provide prior authorizations and appeals support. - Assistpatients with the enrollment process for manufacturer and non-profitorganizationcopayassistanceprograms. - Update job knowledge byparticipatingin educational opportunities and training activities. Work efficiently both individually and within a team toaccomplishrequired tasks. - Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI's. - Report ADE's according to program policy and guidelinesAdhereto all HIPAA guidelines Mayassistwith onboarding new employees. Schedule: - Must be available for an8 hourshift between 8am-8pm EST RequiredQualifications: - High School Diploma or equivalent - Minimum oneyearexperience in medical billing, reimbursement, insurance verification, or similar related medical office experience. - Previousdata entry experience (minimum three months) and ability to type 30wpm+. - Able todemonstratehigh attention to detail in work. - Mustbe computer savvy,to includenavigating multiple computer tabs,monitors,and applications. - Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook,etc.) and soft phone systems (WebEx, Mitel,Shoretel, etc.). - Exceptional communication skills, both written and verbal. - Able to work in a virtual team environment by being available and responsive during working hours. - Excellent follow through This is a remote position. - Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. - Workspace must include internet plug-in accessibility.  Wi-fi connectivity is notpermitted. - Mustresidein country wherethe jobis posted. Preferred Qualifications: - Some College. - Bilingual Spanish - English - Previousexperience in Patient Support Services (Hub). - PreviousCustomer Service experience in the healthcare field. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $22.00 - $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

• Handle a high volume of inbound calls from brokers, providing timely, accurate support across a range of inquiries • Assist with day-to-day requests such as application status, system navigation, and general troubleshooting • Use multiple systems and tools to research issues, document interactions, and deliver effective resolutions • Apply active listening and critical thinking to understand each situation and determine the best outcome • Meet performance expectations around call quality, attendance, productivity, and schedule adherence • Maintain consistent communication with your supervisor and team • Participate in team meetings and ongoing training to stay current on processes and updates

Role Description RN Triage Opportunity - 5+ yrs RN experience required - Fully Remote - Per Diem - Weekdays - Varied hours 7 am to 7 pm - Saturdays 9 am- 3 pm - Sundays 9 am – 1 pm - NYS License Required If you are looking for an RN position doing telephone Triage this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. Position Highlights: - Quality of Life: Where career opportunities and quality of life converge - Advancement: Strong orientation program, generous tuition allowance and career development What you will do: The Registered Professional Nurse has the responsibility and accountability to utilize the nursing process to diagnose and treat human responses to actual or potential problems of individuals or groups. The Registered Professional Nurse works within and contributes to an environment where the St. Peter's Healthcare Services mission is actualized, patient outcomes are achieved, and professional practice is realized. Responsibilities: - Triaging & submitting medication prior authorization requests. - Screens calls and schedules appointment accordingly. - Review and update medication list to ensure accurate and complete list in electronic medical record (EMR) available for provider review and submission. - Complete referrals and tracks patients' compliance. - Review prescriptions electronically and send prescriptions to providers for review and submission. - Obtains patient consent for procedures as directed by provider. - Performs pre-visit planning and reviews quality metrics. - Retrieves telephonic clinical information from patients who call into the office. - Monitors task list and completes tasks assigned by provider in a timely manner based on urgency. - Educates patients regarding medication, testing procedures and home care techniques. - Ensure proper labeling, handling and documentation for patient specimens. - Follow up with patient regarding test results based on advice given by provider. - Maintains a clean and safe work environment including disinfecting patient care areas and equipment. - In conjunction with other nursing colleagues, maintains the medical supply cabinet and drug cabinet. - Uses the electronic medical record to communicate effectively. - Performs quality assurance duties as assigned. - Provides a clinical visit summary (Patient Plan) to patient as requested including educational materials. - Participates in daily Patient Care huddles as appropriate. - Works cooperatively with all colleagues to ensure quality patient care at all times. - Performs other duties as assigned. Qualifications - Associates or Bachelor’s degree in Nursing preferred - HS Diploma/equivalent required - Current unencumbered NYS RN license - Basic Life Support certification - 6 months previous RN experience - Must be able to lift 20 lbs. Pay Range $36.00 - $47.52 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.