Role Description The primary function of the REMOTE Call Center Representative is to effectively handle all inbound support calls for Vision Innovation Partners affiliated Ophthalmology offices by providing excellence in customer service. Position is fully REMOTE. Applicants must reside in one of the following states to be considered and eligible for hire: PA, MD, VA, DC, FL, GA. - Respond to incoming calls efficiently and effectively with the highest level of quality service. - Handle inbound calls with the goal of increasing business through customer satisfaction and retention. - Answer general questions from patients with courtesy and patience. - Confirm, schedule, and reschedule appointments, as necessary. - Follow up with patients on scheduled appointments. - Update patient demographics. - Collect and verify insurance information. - Make outbound calls to patients and clinics. - Handle online appointment requests. - Handle email inquiries. - Task messages to clinics. Qualifications - Excellent customer service and communication skills. - Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR). - Bi-lingual (English/Spanish) preferred (but not necessary). - Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations. - Ability to handle multiple inbound calls in a fast-paced, challenging environment. - Ability to multitask and navigate several systems at the same time. - Positive cheerful attitude. - Demonstration of critical thinking skills. - Excellent time management skills. - Ability to prioritize tasks. - Work collaboratively & courteously with all other departments to ensure a positive patient experience. - Perform various administrative functions and other duties/projects as assigned. Requirements - ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST). - The shift(s) we are currently hiring for: Monday through Friday 8:30AM - 5:00PM. - Candidates must have a pleasant speaking voice, professional mannerisms, excellent computer skills, reliable internet, a quiet dedicated space to work from, and work well in a fast-paced environment. Benefits - Competitive compensation package. - Excellent comprehensive benefits. - 401(K). - Significant eye care discounts. - Continuing education allowances. - Career growth and development. - PTO and holidays off.

Role Description BoulderCentre for Orthopedics & Spine is seeking a friendly, organized, and customer-focused Appointment Scheduler to join our team. The Call Center Representative is often the first point of contact for patients. This role includes: - Answering calls and directing incoming inquiries using a multi-line phone system. - Scheduling new patient, follow-up, same-day, and urgent appointments according to established protocols. - Registering new patients and accurately entering demographic and insurance information into the electronic medical record (EMR). - Verifying insurance eligibility and assisting patients with appointment-related questions. - Promoting and supporting patient pre-check-in workflows. - Maintaining accurate provider schedules and updating cancellations, additions, and schedule changes promptly. - Communicating effectively with providers and clinical staff regarding scheduling concerns or patient needs. - Delivering exceptional customer service while maintaining professionalism and empathy. - Meeting departmental performance expectations, including call answer rates, scheduling accuracy, and response times. - Following HIPAA guidelines and maintaining patient confidentiality at all times. - Assisting at the front desk when needed to support clinic operations. - Performing other duties as assigned. Qualifications - High school diploma or equivalent required; associate degree preferred. - Minimum one year of appointment scheduling, medical reception, call center, or customer service experience required. - Previous experience in a medical office or healthcare setting preferred. - Experience working with EMR systems and insurance verification preferred. - Understanding of HIPAA regulations and patient confidentiality requirements. - Knowledge of medical insurance plans and eligibility verification processes. - Familiarity with medical terminology and scheduling procedures. - Strong verbal and written communication skills. - Excellent customer service and conflict-resolution abilities. - Ability to remain calm and professional when assisting patients with urgent needs. - Strong attention to detail and organizational skills. - Proficiency in Microsoft Office and healthcare scheduling software. - Ability to work independently and as part of a team in a fast-paced environment. Requirements - Full-Time | Remote | Hourly - Compensation: $19.00–$26.00 per hour, commensurate with experience - Bonus Eligibility: No Benefits - Basic Life and AD&D Insurance (Guardian) - 16 days of PTO annually - 7–7.5 paid holidays annually - Employee Assistance Program (EAP) - 401(k) Safe Harbor Contribution - Medical Insurance - Dental Insurance - Vision Insurance - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Short-Term Disability - Voluntary Life and AD&D Insurance - Identity Theft Protection - Legal Coverage - Optional Protection Benefits, including: Accident Insurance, Hospital Indemnity Insurance, Cancer Care Insurance, Critical Illness Insurance - 401(k)

Role Description Saratoga Medical has an exciting opportunity for a Remote, Call Center / Workforce Staffing Modeling SME. This is a great full-time opportunity, 40 hours work week schedule, Monday to Friday, excluding Federal holidays. Qualifications - Demonstrated experience developing staffing and workforce models for call or contact centers with approximately 50 or more agent FTEs. - Working knowledge of queuing theory, including Erlang C or equivalent workforce staffing methodologies. - Experience supporting government or healthcare contact center environments preferred. - Familiarity with government service contract labor pricing structures and how staffing models integrate with labor pricing. - Strong Microsoft Excel and analytical modeling skills; experience with workforce management platforms such as NICE, Verint, Genesys, or Aspect is a plus. - Ability to interpret formal government requirements documents and extract quantifiable staffing requirements. - Prior experience supporting government proposal cost volumes or Basis of Estimate (BOE) development. Benefits - Competitive rate - Paid time off - Benefit options Company Description Saratoga Medical Center, Inc. is an equal opportunity employer and will not discriminate in recruiting, hiring, training, promotion, transfer, discharge, compensation or any other term or condition of employment on the basis of race, religion, color, age (over age 39), sex, national origin, or on the basis of disability if the employee can perform the essential functions of the job, with a reasonable accommodation if necessary.

Role Description This position is responsible for leading the day-to-day work and performance of the Service Center team to ensure that the goals and standards of the AF Group are being met. This position is accountable for and committed to promoting exceptional customer service and enhancing the customer experience. Facilitate the development of cross-functional work teams within the department. Participate in ongoing development of new processes and technologies. - Supervises a team of representatives that answers customer inquiries, data entries into computer systems, and processes policies for the company. - Oversee daily workflows to ensure established Service Level Agreements (SLAs) are met. - Serve as coach to the teams, removing operational blocks as needed. - Ensure that team meetings are routinely scheduled to discuss performance results, operational issues, and provide all team members the opportunity to explore alternative approaches to meet and/or exceed the current performance levels. - Provide opportunities for and encourage professional growth of individual team members. - Effectively develop, prioritize and implement project plans as assigned by management. - Represent team(s) and Service Center in various meetings and committees. - Manage company assets as dictated by upper management and company policy. - Prepare reports as necessary. - Serve as team motivator, facilitator and also as a functioning team member to retain technical knowledge. - Gain knowledge of other functional areas within AF Group to better assess the impacts of the operational functions. - Maintain confidentiality of information processed, as appropriate. - Other duties as assigned. - Responsibility for balancing workload to optimize the effectiveness of the department. Qualifications - Associate’s degree in business or related field. - Combinations of relevant education and experience may be considered in lieu of a degree. - Progress towards or completion of a bachelor degree in insurance, business or related field highly preferred. - With proper education credentials, three years relevant operational service and/or customer service experience which provides the necessary skills, knowledge, and abilities. - One year experience in a leadership capacity, leading projects or teams, or supervision. Strong working knowledge of Service Center structure required. - Ability to establish, develop and maintain interpersonal relationships with customers and co-workers. - Must demonstrate leadership ability and team building skills to effectively supervise staff and interact with all levels of management. - Ability to work with and empower others on a collaborative basis to ensure success of team(s). - Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions and employing active listening techniques. - Ability to establish workflows, manage multiple projects, and meet necessary deadlines. - Must have excellent listening and organizational skills. - Ability to prepare reports and business correspondence. - Ability to comprehend the consequences of various problem situations and address them, or refer them for appropriate decision-making. - Ability and proficiency in the use of computers and company standard software. - Ability to maintain confidentiality. Working Conditions - Work is performed in an office setting with no unusual hazards. - Minimal travel. Pay Range “Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $64,300 and $107,650.”