Title: Care Manager – Patient Support Call Center -Remote Location: Vancouver United States Job Description: This is posted in anticipation of a future role Position Summary: Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status. The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned. Care Manager As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma gettheir medicinestothe people who need them. We help customers gain insight and access to their markets andultimately demonstratetheirproduct'svalue to payers,physiciansand patients. A significant part of our business is acting as thebiopharma'ssales forcetophysicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. Position Summary: Responsibilities will vary by program and its lifecycle.  Care Manager's maybe responsible forcontacting insurance companies to obtain correct eligibility information, perform benefit investigations, copayassistanceand check prior authorization and/or appeal status.  Care Managers may alsobe responsible fordirectly contacting patients and/or providers to evaluate eligibility forassistanceprograms and/or variedadherencesupport.  This is aremoteposition. Job Responsibilities: - Perform outbound calls to obtainappropriate informationanddocumentaccurately. - Responsible for answering in-bound calls andassistingcustomers withpharmacy relatedservices. - Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service. - Contact insurance companies for benefit investigation and coverage eligibility. - Provide prior authorizations and appeals support. - Assistpatients with the enrollment process for manufacturer and non-profitorganizationcopayassistanceprograms. - Update job knowledge byparticipatingin educational opportunities and training activities. Work efficiently both individually and within a team toaccomplishrequired tasks. - Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI's. - Report ADE's according to program policy and guidelinesAdhereto all HIPAA guidelines Mayassistwith onboarding new employees. Schedule: - Must be available for an8 hourshift between 8am-8pm EST RequiredQualifications: - High School Diploma or equivalent - Minimum oneyearexperience in medical billing, reimbursement, insurance verification, or similar related medical office experience. - Previousdata entry experience (minimum three months) and ability to type 30wpm+. - Able todemonstratehigh attention to detail in work. - Mustbe computer savvy,to includenavigating multiple computer tabs,monitors,and applications. - Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook,etc.) and soft phone systems (WebEx, Mitel,Shoretel, etc.). - Exceptional communication skills, both written and verbal. - Able to work in a virtual team environment by being available and responsive during working hours. - Excellent follow through This is a remote position. - Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. - Workspace must include internet plug-in accessibility.  Wi-fi connectivity is notpermitted. - Mustresidein country wherethe jobis posted. Preferred Qualifications: - Some College. - Bilingual Spanish - English - Previousexperience in Patient Support Services (Hub). - PreviousCustomer Service experience in the healthcare field. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $22.00 - $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

• Handle a high volume of inbound calls from brokers, providing timely, accurate support across a range of inquiries • Assist with day-to-day requests such as application status, system navigation, and general troubleshooting • Use multiple systems and tools to research issues, document interactions, and deliver effective resolutions • Apply active listening and critical thinking to understand each situation and determine the best outcome • Meet performance expectations around call quality, attendance, productivity, and schedule adherence • Maintain consistent communication with your supervisor and team • Participate in team meetings and ongoing training to stay current on processes and updates

Role Description The Client Service Associate I is the frontline to customers, providing excellent service related to a variety of account inquiries. The Client Service Associate is expected to meet or exceed individual service goals for all Contact Center related metrics. - Retain existing accountholders via reactive servicing through phone queue or email correspondence by providing exceptional problem solving, ownership, and follow through. - Ability to work within multiple systems -- Sparak, 1Cloud, Sharepoint, Star, etc. -- while addressing, researching and determining a solution to resolve the customer's concerns and questions. - Proficient in support of the Health Savings Accounts product. - Able to knowledgeably explain to clients the benefits and impact of IRS Tax regulations in relationship to their HSA accounts. - Utilize internal resources to respond to customer inquiries accurately and in a timely manner. - Process customer requests and respond to product and service inquiries in a responsible, timely and accurate manner. - Communicate and reinforce changes in operational policies and procedures. - Resolve problems on a case-by-case, customer-by-customer basis which may include policy, procedure, process, compliance and risk assessment. - Prioritize and perform multiple tasks at the same time. - Take ownership of escalated issues and report systems or policy issues to appropriate parties. - Act as an advocate for the customer by submitting feedback through appropriate channels. - Consistently meet/exceed all customer service standards. - Model behavior consistent with the Contact Center's customer service standards, policies and procedures. - Other duties as assigned by Supervisor/Manager. Qualifications - Active listening skills. - Strong customer service. - Passion for helping people. - Problem solving skills. - Effective communication skills over the telephone. - Strong working knowledge of computer (email, internet, intranet, etc.). - Typing skills. - Ability to learn all system applications that support Contact Center requests, inquiries and transactions. - Ability to effectively multi-task. - Positive attitude. - Flexibility. - Excellent organizational skills with attention to detail. - Ability to work with a diverse workforce and customer base. - Strong commitment to achieving personal growth and success. - Ability to understand HSA Bank’s mission, goals, and strategies and support it during customer interactions. - Ability to work any shift 24 hours/day, 7 days a week; 8.5 and 10.5 hour shifts; schedule will be defined at the time of hire; however this could change based on business needs. - Completion of 2-3 week classroom training. - Close environment at workstation and wearing headset for long periods of time. - Heavy keyboard/mouse usage required with repetitive movements. - High Speed Internet required. Requirements - H.S. Diploma or General Education Degree (GED) required. - 0-2 years Direct customer service experience (in-person customer facing work experience or call center experience) required. Physical Demands - Typing/Keyboard Use Frequently. Company Description Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.

Role Description This position performs collecting, reconciliation, credit balance resolution, research, correspondence and independent problem solving. Reconciles complex, multi-payment accounts. Submits appeal letters on underpaid claims as directed. Interprets payer contracts to determine if payment and PCON adjustment is accurate. Reviews EOB's for denials, along with posting corrected adjustments in order to balance accounts. Identifies needs for process improvements and creating/enhancing processes in the PFS department. Promotes positive teamwork within department and among employees. Works with all hospital departments for proper coding and billing procedures. Follows all departmental, hospital, and regulatory policies and procedures, including HIPAA requirements. Utilizes top customer service skills with all customers: patients, government agencies, commercial insurances, other hospital departments, physicians' offices and attorneys' offices. - Reconciles accounts on a daily basis to determine underpayment, overpayment or contractual adjustment correction. - Utilizes technical ability and understanding of applicable insurance contracts and regulations. - Maintains current knowledge of regulatory billing requirements for specified payors. - Attends in-services/continued education. - Interprets data processing reports and applies the information as needed for daily departmental productivity. - Trains other staff members on reconciliation techniques and other aspects of the position. Qualifications - Other Post high school education, to include, but not limited to accounting courses or medical business office certificate program - Preferred - High School Diploma or GED - Required Requirements - 5 years Billing or collections - Preferred - 18 months patient accounts experience - Required - 18 months billing, collection or Medicare/Commercial billings - Required Company Description Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.