• Perform a high volume of Customer Contact Center transactions, assisting customers over the phone and by responding to emails, live chat, and SMS, including but not limited to: Advising customers about the terms of their loan or status of their application, processing payments, performing account maintenance requests, providing detailed explanations of Reach Financial products and loan documents, and other general loan inquiries. • Commitment to providing outstanding customer experience. • Meet all key performance indicators (KPIs) set by management including adherence to your assigned schedule. • Document all customer interactions in CRM software (Salesforce) clearly and concisely. • Perform outbound calls to applicants and work with the applicants to successfully move applications through to completion. • Ability to work cohesively with other internal departments to complete servicing requests. • Recognize complex issues and escalate them following written procedures. • Assist management to identify improvements to existing workflow and/or procedures to enhance the customer experience. • Maintain deep understanding of loan products, underwriting criteria, compliance standards, operational procedures, policies, and company core values to provide accurate information to customers. • Responsible for retrieving mail through our nearby vendor mail location(s) and remote depositing checks for customers who mail in payments. • Adhere to established service standards, guidelines, and procedures to deliver high-quality service and uphold customer satisfaction metrics. • Identify and resolve customer issues, complaints, and concerns efficiently and effectively, demonstrating empathy and understanding throughout the interaction. • Achieve high scores through Quality Assurance (QA) evaluations. • Ability to assist in ad-hoc projects to facilitate individual and team development. • Complete learning and development and compliance training as assigned. • Some technical troubleshooting with computer systems. • Perform additional duties as requested, including but not limited to: creation of Guru cards, responding to emails, email campaigns, reviewing customer feedback, learning and development for CX team, assist Customer Advocate Team.

Blew & Associates, P.A. is a leading national firm specializing in land surveying, engineering, and environmental services, boasting over 130 years of industry experience. We are seeking a Survey Crew Chief to meet the growing demands of our clients nationwide. The selected candidate will oversee survey activities conducted in the field and ensure the quality of all survey deliverables. Responsibilities - Responsible for collecting data to ensure the completion of a project: - Locating boundary, pins, improvements, utilities, etc., while performing various project types, including ALTA, boundary, construction staking, and topographic surveys. - Check and reduce raw field data, perform calculations, and download/file survey data. - Perform project research as needed. - Follow instructions and work orders from project managers. - Communicate daily with your Field Project Manager to confirm if you are on track to complete your field schedule and inform them when you are behind or ahead of schedule. - Physical work environment demands: - Ability to safely traverse and navigate rugged terrain in remote areas. - Ability to regularly work outside in all weather conditions, including extreme heat, cold, wet, and muddy conditions, with high/precarious places. - Ability to transport heavy equipment to various job sites (regularly lifting/moving up to 25 pounds, frequently lifting/moving up to 50 pounds, and occasionally lifting/moving up to 100 pounds). - Ability to travel regionally and nationally often. - Ability to work overtime, including weekends as needed. - Develop and maintain excellent relationships with clients, contractors, and team members - Ensure that projects are completed safely and efficiently, adhering to project schedules and budgets - Maintain survey equipment and troubleshoot issues that arise in the field #zr

• Provide outstanding support to patients, clinics, and partners with a strong focus on customer satisfaction and efficiency • Troubleshoot and thoroughly research technical issues and escalate bugs to internal teams appropriately • Maintain high levels of customer satisfaction by providing timely and accurate responses • Embrace shared responsibility for commercial success by recognizing growth opportunities, reinforcing Glooko’s value, and partnering with Sales and Customer Success to support expansion. • Identify trends related to customer inquiries and provide regular feedback to management as needed • Participate in additional projects within the Support team or cross-functionally as needed

• Provide exceptional customer support to Portuguese-speaking clients through various communication channels. • Assist customers with inquiries regarding our food delivery services, resolving issues and providing solutions promptly. • Document customer interactions accurately in our CRM system. • Collaborate with team members to achieve service goals and enhance overall customer satisfaction. • Participate in ongoing training to stay updated on food service trends and improve your skills.