Reach Financial

Role Description As a Phone Support & Customer Service Agent at Reach, you’ll help deliver exceptional support experiences to customers across our global ecommerce and payments platform. Working as part of our Calgary-based Phone Support team, you’ll handle customer inquiries, resolve issues efficiently, and contribute to a high-performing, customer-focused support environment. This role is ideal for someone who thrives in fast-paced environments, enjoys solving problems, and takes pride in delivering high-quality customer experiences. - Respond to customer inquiries via phone and Zendesk - Support customers with order tracking, charges, refunds, and disputes - Manage tickets efficiently while maintaining strong service quality - Meet performance targets across KPIs such as SLA, AHT, and First Call Resolution - Utilize Zendesk tools, workflows, and automation features effectively - Collaborate with Risk & Compliance and cross-functional teams - Support continuous improvement initiatives and adoption of new tools and AI workflows - Contribute to a positive, collaborative, and high-performing support environment Qualifications - 1+ years of experience in customer service or call center environments - Hands-on experience using Zendesk - Strong communication and problem-solving skills - Familiarity with support KPIs and service metrics - Strong organizational skills and attention to detail - Adaptability in fast-paced environments and openness to feedback - Experience in ecommerce, payments, or financial services is a plus Benefits - Competitive compensation - Comprehensive healthcare benefits - Opportunity to grow within a global FinTech company - Collaborative and supportive team environment - Exposure to modern support tools, automation, and AI-driven workflows

Role Description We’re looking for a Head of Security to own and lead information security at Reach. This is a hands-on leadership role: you will set the strategy, own the program end-to-end, and stay actively in the work alongside your team. In a given week you might be writing a policy, triaging a pen test finding, running a phishing campaign, responding to a customer security questionnaire, and presenting the quarterly security update to leadership. The right person is energized by owning an entire domain end-to-end, is comfortable moving between strategy and execution, and is equally credible with a senior engineer and a SOC 2 auditor. You believe security is most effective when it is practical, measurable, and built into how the business operates. Key Responsibilities - Vulnerability management and offensive testing: Own the vuln lifecycle end-to-end — intake, triage, prioritization, risk acceptance, ticketing to dev teams, and remediation within SLA — and manage external pen tests and targeted assessments. Report regularly on status, SLA performance, and trends. - Security operations and incident response: Manage our MSSP partner for 24/7 SIEM and SOC monitoring; ensure telemetry, detections, and playbooks match our threat model. Serve as incident commander for real events, and run regular tabletops and post-incident reviews. - Policy, controls, and risk: Define and maintain Reach’s security policies and control framework. Design, implement, and measure the effectiveness of controls; maintain a risk register; and surface material risk decisions to leadership. - Compliance and audits: Own SOC 2 Type II and PCI DSS end-to-end with continuous control monitoring and evidence collection between audits. Serve as the primary contact for external auditors. - Application and cloud security: Partner with engineering on secure SDLC, threat modeling for new products and features, SAST/DAST/SCA coverage, and cloud security posture (IAM, configuration, workload protection). - Identity and access management: Own IAM policy, periodic access reviews, privileged access, and joiner/mover/leaver processes, in partnership with IT and People. - Third-party and customer security: Run Reach’s vendor risk program (due diligence, questionnaires, DPAs, ongoing monitoring) and own responses to customer and prospect security reviews. - Security awareness and training: Run phishing simulations, ongoing and role-targeted training, and regular company-wide sessions on new threats and best practices. - Executive reporting: Provide regular security posture updates with meaningful metrics (MTTD/MTTR, patch latency, control coverage, phishing outcomes, audit readiness). - People, budget, and tooling: Act as a mentor for your report; own the security budget and tool stack — evaluating, procuring, rationalizing, and retiring tools as the program matures. Qualifications - 8+ years in information security, with 3+ years leading a security program or a major security function. - Direct experience owning SOC 2 Type II audits end-to-end; PCI DSS experience strongly preferred. - Proven, hands-on ownership of vulnerability management programs at scale. - Experience managing an MSSP/MDR relationship for SIEM and 24/7 SOC. - Strong application and cloud security fundamentals, with hands-on experience in AWS, GCP, or Azure, and the ability to partner credibly with engineering. - Experience leading incident response end-to-end, including cross-functional coordination and working with external parties. - Experience writing and operationalizing security policies against recognized frameworks (NIST CSF, ISO 27001, CIS Controls). - Excellent written and verbal communication — credible with engineers, executives, auditors, and customers. - Comfortable as a player-coach in a lean environment, with a strong sense of ownership and bias for action. Additional Assets - Experience in fintech, payments, or ecommerce — ideally cross-border or merchant-of-record. - Prior experience standing up or scaling a security program at a growth-stage company. - Familiarity with GRC/continuous compliance platforms (e.g., Vanta, Drata, Secureframe). - AWS experience (our primary cloud) and Atlassian suite (Jira, Confluence) for workflow and documentation. - Formal people-management experience. - Relevant certifications (e.g., CISSP, CISM, CCSP). Benefits - Competitive compensation - Flexible remote work - Comprehensive benefits - Opportunity to build and own a security function - Direct impact on a global commerce platform Our Core Values - We value solving problems and building products by focusing on outcomes - We value making decisions while considering input from multiple sources - We value taking action over getting stuck in planning - We value taking chances and failing fast - We value teamwork over individual accomplishments - We value optimizing time to value and achieving outcomes, not checking boxes - We value work/life balance and a mindset of “it’s a marathon, not a sprint” - We value using the right technology to solve the right problems Apply with your CV and a brief cover letter outlining your security leadership experience and your interest in joining Reach. #LI-Remote

Title: Financial Analyst Job Description: Location: NYC (4 days in office and 1 day virtual) Compensation: $60,000 - $70,000 per year + bonus What is Reach Financial? Reach Financial is a FinTech platform helping people outsmart debt for good. We are building innovative products and best-in-class support that enable our customers to take control of their debt and de-mystify their personal finances. Our products and tools empower our customers to turn their financial goals into a reality. Reach Financial launched in 2015 and has helped our customers pay off over $3.5 billion in debt. We offer debt settlement loans and personal loans; together, these markets represent a $1.5T opportunity. In time, we will expand beyond these products to offer solutions for a variety of our customers' personal finance challenges. We are a fast-growing and fast-paced FinTech startup with the stability of an established firm. You will have a front-row seat at a rapidly growing company innovating the FinTech industry. About the role: This is an early-career opportunity designed for recent graduates or candidates with 0–2 years of experience who are interested in building a career in fintech, finance, and capital markets. As a Financial Analyst, you will work closely with our Capital Markets and Finance & Accounting teams, gaining exposure to how a consumer lending business operates, from financial reporting and forecasting to structured finance and investor reporting. You will start by supporting key processes and analyses, with the opportunity to take on increasing ownership as you develop in the role. What you’ll do: - Support analysis company performance, financial metrics and liquidity. - Assist in preparing monthly investor and internal presentations consisting of financial and asset performance reporting. - Help prepare daily and monthly borrowing and reporting deliverables related to the company’s credit facilities. - Support monthly investor reporting for securitization transactions. - Retrieve data and conduct data driven analytics utilizing various analytical tools, software and techniques. - Create and prepare sensitivity analysis for all covenants and triggers. - Seek automation in processes to assist in building the scalable financial capabilities needed to support the rapid growth of the company. - Assist in the creation of and refresh of budget forecasts. - Coordinate loan verification and other third-party processes by corresponding as the liaison between the company, our credit facility provider, and our third-party vendors. - Support month-end close activities. What you should have: - Bachelor’s Degree in Finance, Accounting, Economics or other quantitative related fields - 0-2 years of experience (internships or relevant coursework) - Strong Excel skills and comfort working with data - Clear communication and the ability to present findings - Analytical mindset with strong attention to detail - Eagerness to learn and grow in a fast-paced environment Strongly Preferred: - Exposure to SQL and Tableau What You’ll Gain - Hands-on experience across FP&A, capital markets, and financial reporting - Exposure to structured finance and investor-facing work - Opportunity to learn directly from experienced finance leaders - A clear path to grow into more advanced analytical and ownership responsibilities What is it like working at Reach Financial? Our culture is built around advancing our teams, and we are dedicated to the success and growth of every team member. We believe in retaining a high-performing workforce and we prioritize diversity, intellectual curiosity, and continued learning. Our generous benefits packages reflect that. We’ve been hard at work perfecting our product for years, and now we’re growing faster than ever before. Our strong foundation and company culture is readily equipped for this growth, and we believe that with the right people, our products will continue to help customers make real changes in their financial lives. What benefits will you receive? - Healthcare, Life Insurance, 401k Match - Paid Time Off, Paid 12-week Parental Leave - Disability (short-term, long-term), Employee Assistance Program - Spending Accounts (Transit/Parking, Medical, Dependent Care) Reach Financial is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Reach Financial makes hiring decisions based solely on qualifications, merit, and business needs at the time

Role Description REACH scale des marques DTC de 1M€ à 10M€+ grâce à un playbook créa × Meta et un modèle 100% à la performance. La croissance du portefeuille crée le besoin d'un·e Growth Lead pour : - Piloter la trajectoire de croissance des marques - Orchestrer le volume créa et la stratégie d'acquisition Meta - Modéliser les business plans et conseiller les fondateurs Cette opportunité vise à renforcer la capacité d'exécution sur les comptes, pas à ajouter une couche de management. Qualifications - 5 à 10 ans d'expérience en Growth / acquisition / e-commerce B2C - Expérience significative de pilotage de budgets Meta (>50K€/mois) sur du DTC - Obsession créa : savoir ce qui performe, savoir briefer, savoir tester à grande échelle - À l'aise avec un P&L et des indicateurs business et financiers - Connaissance de Shopify et capacité à lire des cohortes - Autonome, hands-on, à l'aise avec l'ambiguïté et la responsabilité directe sur les résultats - Expérience en DTC / DNVB / e-commerce B2C - pas en B2B, pas en corporate Requirements - Avoir déjà fondé ou co-fondé un projet (même petit, même arrêté) - Connaître ce qui se fait aux US/UK en volume créa et testing frameworks - Avoir piloté de la croissance sur plusieurs marchés européens - Être curieux des nouveaux outils (IA ou autres) pour augmenter l'output, sans en faire une religion Benefits - CDI : 65 000€ - 85 000€ brut/an, selon expérience et périmètre - Variable lié à la performance des marques opérées - Évolution possible selon impact - Prestation : TJM généralement compris entre 500 € et 650 €/jour, dans le cadre d'une mission de moyen/long terme Process de sélection - Entretien vidéo via Workable (asynchrone) : Quelques questions pour comprendre votre parcours, votre expérience DTC et votre vision créa. - Échange de 30 minutes avec Anne‑Gaëlle : Aligner les attentes, le périmètre et le cadre de collaboration. - Entretien de 45 minutes avec Jordan et/ou Antoine : Discussion approfondie sur une problématique créa × perf, validation du fit opérationnel. - Entretien final de 30 minutes avec Alessandro : Échange sur votre parcours, votre vision, vos ambitions et réponses à vos questions. Pour candidater Pas de lettre de motivation. Envoyez-nous : - Votre profil LinkedIn ou CV - on veut voir votre parcours DTC - Un exemple concret - une campagne pilotée, un résultat obtenu, un problème résolu. En 5 lignes max. - Une conviction - sur la créa, sur Meta, sur le DTC. Quelque chose qui montre comment vous pensez.

What is Reach Financial? Reach Financial is a financial services provider that is helping people outsmart debt for good. We deliver innovative financial products using modern technology and tools to enable our customers to take control of their debt and de-mystify their personal finances. Our platform empowers our customers to turn their financial goals into a reality. Reach Financial launched in 2015 and has helped our customers pay off over $1 billion in debt. We offer debt consolidation loans and personal loans, and together these markets represent a $1.5T opportunity. In time, we will expand beyond these products to offer solutions for a variety of our customers’ personal finance challenges. About the role: As a data engineer at Reach, you’ll be working on our data platform modernization effort alongside our existing Data Engineering team. You’ll be a key contributor to our holistic data practice, implementing pipelines, models, transformations and more as we look to finish our ongoing modernization of Reach’s legacy data stack and begin a new era of cohesive data design and management as part of the greater Engineering organization. Compensation: The range for this position is $150,000 - $200,000 annually. The salary offered will be based on experience, qualifications, and geographic location. What you will do: Develop and manage data pipelines, models, schemas, and data artifacts as a core contributor on our data squad Champion best practices in data engineering, including data quality, version control, and documentation Work alongside our Data Engineers as well as peer Software and Platform Engineers to evolve and enhance existing best practices and infrastructure Partner with data scientists, analysts, and stakeholders to understand data requirements and translate them into technical solutions Stay up-to-date on the latest data engineering tools and technologies, and help evaluate new solutions to optimize our data ecosystem Collaborate with Platform engineers to ensure seamless integration and deployment of data pipelines via common CI/CD toolkits like Terraform and Github Actions Monitor and troubleshoot data pipelines, proactively identifying and resolving issues Develop and maintain documentation for data pipelines and processes What you should have: 5+ years of hands-on experience in data engineering, working with dbt (Core or Cloud), Snowflake, Amazon RDS , PostgreSQL, etc Extensive knowledge of SQL and NoSQL data stores Production experience working with and managing a Snowflake deployment Experience extracting information from SaaS systems like Salesforce using ETL tools like FiveTran Production experience using dbt Cloud or other source-driven transformation management tools Experience with Infrastructure as Code and Database Change Management tooling Experience with operational database management, including backup, recovery, tuning, data modeling, scaling Demonstrated experience with Python, Java, Scala, or similar languages Must be self-motivated, focused, and highly committed to delivering value Nice to haves: Experience preparing data for analysis in Tableau, Sigma, or other BI tools Experience with reverse ETL tools such as Census, Hightouch, etc Familiarity with DBT coding conventions and Medallion data architecture (i.e. Bronze, Silver, Gold data layers) Experience working in the Financial Services industry and familiarity with working in a SOC2 and PCI-DSS environment. What is it like working at Reach Financial? Our culture is built around advancing our teams, and we are dedicated to the success and growth of every team member. We believe in retaining a high-performing workforce and we prioritize diversity, intellectual curiosity, and continued learning. Our generous benefits packages reflect that. We’ve been hard at work perfecting our product for years, and now we’re growing faster than ever before. Our strong foundation and company culture is readily equipped for this growth, and we believe that with the right people, our products will continue to help customers make real changes in their financial lives. What benefits will you receive? Healthcare, Life Insurance, 401k Match Paid Time Off, Paid 12-week Parental Leave Disability (short-term, long-term), Employee Assistance Program Spending Accounts (Transit/Parking, Medical, Dependent Care) Insurance Discounts (home, auto, pet) Reach Financial is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Reach Financial makes hiring decisions based solely on qualifications, merit, and business needs at the time.

• Perform a high volume of Customer Contact Center transactions, assisting customers over the phone and by responding to emails, live chat, and SMS, including but not limited to: Advising customers about the terms of their loan or status of their application, processing payments, performing account maintenance requests, providing detailed explanations of Reach Financial products and loan documents, and other general loan inquiries. • Commitment to providing outstanding customer experience. • Meet all key performance indicators (KPIs) set by management including adherence to your assigned schedule. • Document all customer interactions in CRM software (Salesforce) clearly and concisely. • Perform outbound calls to applicants and work with the applicants to successfully move applications through to completion. • Ability to work cohesively with other internal departments to complete servicing requests. • Recognize complex issues and escalate them following written procedures. • Assist management to identify improvements to existing workflow and/or procedures to enhance the customer experience. • Maintain deep understanding of loan products, underwriting criteria, compliance standards, operational procedures, policies, and company core values to provide accurate information to customers. • Responsible for retrieving mail through our nearby vendor mail location(s) and remote depositing checks for customers who mail in payments. • Adhere to established service standards, guidelines, and procedures to deliver high-quality service and uphold customer satisfaction metrics. • Identify and resolve customer issues, complaints, and concerns efficiently and effectively, demonstrating empathy and understanding throughout the interaction. • Achieve high scores through Quality Assurance (QA) evaluations. • Ability to assist in ad-hoc projects to facilitate individual and team development. • Complete learning and development and compliance training as assigned. • Some technical troubleshooting with computer systems. • Perform additional duties as requested, including but not limited to: creation of Guru cards, responding to emails, email campaigns, reviewing customer feedback, learning and development for CX team, assist Customer Advocate Team.

• Work as part of a team building a modern full stack B2C loan origination system as an augment to and extension of our existing technology platform • Write code, define configuration management, and build declarative automation on each of and between AWS serverless infrastructure, Salesforce core automation, and Snowflake data infrastructure • Review code contributions across the team and suggest ways to improve and optimize • Collaborate with in-house test automation teams to predictably ship quality automation • Collaborate with Product Managers and Designers to translate business and UI requirements into technical implementation specifications • Utilize industry software delivery lifecycle best practices and methodologies for predictable and sustainable delivery models • Exemplifying curiosity and continuous learning and improvement within the team and department, especially through blameless postmortems • Elevate the team by mentoring and coaching team members, and improving our software development lifecycle and other engineering best practices