Glooko

• Proactively research the Life Science industry to identify prospective partners and key stakeholders who require RWD/RWE solutions for clinical research and commercial strategy. • Prospecting potential partners through execution of an inside sales strategy, incorporating cold outreach, personalized email sequences, and LinkedIn engagement • Define and implement stakeholder mapping and account plans that strategically build a network of key to drive account growth and pipeline development. • Own the full sales cycle, from identifying opportunities to building relationships with key stakeholders, as well as negotiation and contracting for expansion opportunities with current partners. • Collaborate with Marketing and Product teams to design and refine high-impact sales collateral, including pitch decks and case studies. • Codify account management processes and structures to drive longitudinal relationship management, retention, and growth. • Align internally with sales, product, marketing, regulatory and legal teams to evolve our products and services and ensuring contract financial compliance. • Use Glooko and industry tools to develop BD targets that align with Glooko solutions and maintain them within Salesforce including keeping up-to-date status and record of account activity. • Assist with sales forecasts, pipeline analysis, reporting functionality, etc. • Maintain strong operations, technical, and market knowledge to enable meaningful conversations with existing and prospective partners. • Support the operational aspects of project deliverables. • Support internal departmental quality compliance. • Participate in project and departmental team meetings.

• Provide outstanding support to patients, clinics, and partners with a strong focus on customer satisfaction and efficiency • Troubleshoot and thoroughly research technical issues and escalate bugs to internal teams appropriately • Maintain high levels of customer satisfaction by providing timely and accurate responses • Embrace shared responsibility for commercial success by recognizing growth opportunities, reinforcing Glooko’s value, and partnering with Sales and Customer Success to support expansion. • Identify trends related to customer inquiries and provide regular feedback to management as needed • Participate in additional projects within the Support team or cross-functionally as needed