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Better Together
Customer Support Specialist
Location
United States
Posted
122 days ago
Salary
0
Seniority
Junior
Job Description
Customer Support Specialist
Glooko
• Provide outstanding support to patients, clinics, and partners with a strong focus on customer satisfaction and efficiency • Troubleshoot and thoroughly research technical issues and escalate bugs to internal teams appropriately • Maintain high levels of customer satisfaction by providing timely and accurate responses • Embrace shared responsibility for commercial success by recognizing growth opportunities, reinforcing Glooko’s value, and partnering with Sales and Customer Success to support expansion. • Identify trends related to customer inquiries and provide regular feedback to management as needed • Participate in additional projects within the Support team or cross-functionally as needed
Job Requirements
- 1 - 3 years of experience supporting a software product, preferably SaaS Healthcare
- Excellent troubleshooting, root cause analysis, and problem-solving skills
- Experience managing cases throughout the entire support lifecycle: from initial customer inquiry, to triage and reproduction, writing bug reports for hand off to the development team and case resolution
- Zendesk, JIRA/Confluence, Pendo, and Salesforce experience a plus
- An attitude focused on customers and an ability to empathize with what they experience
- Exceptional verbal communication skills with friendly, patient and professional phone demeanor
- Exceptional written communication skills with the ability to quickly compose clear and concise answers
- Individual performer and team player with a vested interest in continuous self-improvement
- Ability to work in a hyper-growth environment with shifting priorities
Benefits
- Have a meaningful impact on people’s lives
- Competitive salary based on experience and geographic location
- Pre-IPO stock incentives
- Full benefits: medical, dental and vision
- Annual reimbursement on fitness expenses (gym memberships, running shoes, yoga classes, etc.)
- 401(k) matching program
- Valuable experience in the rapidly growing mobile health industry
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