• Supervisor de Ventas Renovaciones (Click to Call y Botmaker) • Trabajo remoto

Title: Bilingual Representative II, Collection Location: Atlanta United States Full time job requisition id: JR-173116 Job Description: CarMax, the way your career should be! Resolve customer issues while working for an industry leader. At CarMax Auto Finance we put the needs of our customers first. Exceptional customer service is at the heart of everything we do, and drives CarMax to be an industry leader. CarMax Auto Finance supports this by providing a simple and seamless financing experience for CarMax customers. As a representative II on our bi-lingual collection team, you will help resolve customer questions/issues, influence and educate customers on their account and work with other teams to ensure the customer's needs are met. In this role you will work specifically with our Spanish speaking customers to customer service needs and to provide assistance to keep customer accounts current. This position offers a hybrid work arrangement (partial remote and partial in office) after 90 days and successful performance in role. In addition, a shift differential is offered to associates working evening and weekend shifts! What you'll do • Make outbound collection calls and take incoming calls to/from our Spanish speaking customers, influence customers to make payments on the accounts 31 - 60 days past due and resolve customer questions providing exceptional customer service • Educate customers regarding their account, finance charges accruals, late fees, credit reporting, payment options and account management options and document these interactions on our company account management system • Conduct basic-skip tracing activities on delinquent accounts to locate customers • Understand and adhere to company policies and procedures including collection policies/laws, and provide Spanish translation service to facilitate communication with Spanish speaking customers for other associates • Improve customer experience with every interaction • Empathy with our customers, and transparency in every interaction are vital to your success. From dealing with complex customer issues to posting payments, you will balance the needs of our customers with meeting the metrics and expectations of your position. In collaboration with different departments you will effectively resolve customer issues, while helping CarMax Auto Finance to meet the bottom line while performing all tasks in accordance with applicable policies/laws. Qualifications and requirements • High school diploma or 6 months related experience/training • Speak and listen fluently in Spanish and English with CarMax customers via phone • Basic typing skills including minimum accuracy and speed requirements • Work a flexible schedule to include evenings, weekends and some holidays • Exhibit the ability and desire to handle challenging interactions with customers and resolve or escalate as needed About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 250 locations nationwide. Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Title: Care Manager – Patient Support Call Center -Remote Location: Vancouver United States Job Description: This is posted in anticipation of a future role Position Summary: Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status. The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned. Care Manager As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma gettheir medicinestothe people who need them. We help customers gain insight and access to their markets andultimately demonstratetheirproduct'svalue to payers,physiciansand patients. A significant part of our business is acting as thebiopharma'ssales forcetophysicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. Position Summary: Responsibilities will vary by program and its lifecycle.  Care Manager's maybe responsible forcontacting insurance companies to obtain correct eligibility information, perform benefit investigations, copayassistanceand check prior authorization and/or appeal status.  Care Managers may alsobe responsible fordirectly contacting patients and/or providers to evaluate eligibility forassistanceprograms and/or variedadherencesupport.  This is aremoteposition. Job Responsibilities: - Perform outbound calls to obtainappropriate informationanddocumentaccurately. - Responsible for answering in-bound calls andassistingcustomers withpharmacy relatedservices. - Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service. - Contact insurance companies for benefit investigation and coverage eligibility. - Provide prior authorizations and appeals support. - Assistpatients with the enrollment process for manufacturer and non-profitorganizationcopayassistanceprograms. - Update job knowledge byparticipatingin educational opportunities and training activities. Work efficiently both individually and within a team toaccomplishrequired tasks. - Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI's. - Report ADE's according to program policy and guidelinesAdhereto all HIPAA guidelines Mayassistwith onboarding new employees. Schedule: - Must be available for an8 hourshift between 8am-8pm EST RequiredQualifications: - High School Diploma or equivalent - Minimum oneyearexperience in medical billing, reimbursement, insurance verification, or similar related medical office experience. - Previousdata entry experience (minimum three months) and ability to type 30wpm+. - Able todemonstratehigh attention to detail in work. - Mustbe computer savvy,to includenavigating multiple computer tabs,monitors,and applications. - Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook,etc.) and soft phone systems (WebEx, Mitel,Shoretel, etc.). - Exceptional communication skills, both written and verbal. - Able to work in a virtual team environment by being available and responsive during working hours. - Excellent follow through This is a remote position. - Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. - Workspace must include internet plug-in accessibility.  Wi-fi connectivity is notpermitted. - Mustresidein country wherethe jobis posted. Preferred Qualifications: - Some College. - Bilingual Spanish - English - Previousexperience in Patient Support Services (Hub). - PreviousCustomer Service experience in the healthcare field. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $22.00 - $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

• Handle a high volume of inbound calls from brokers, providing timely, accurate support across a range of inquiries • Assist with day-to-day requests such as application status, system navigation, and general troubleshooting • Use multiple systems and tools to research issues, document interactions, and deliver effective resolutions • Apply active listening and critical thinking to understand each situation and determine the best outcome • Meet performance expectations around call quality, attendance, productivity, and schedule adherence • Maintain consistent communication with your supervisor and team • Participate in team meetings and ongoing training to stay current on processes and updates