Location: Parsippany, NJ, United States Denver, CO, United States Los Angeles, CA, United States Phoenix, AZ, United States Charlotte, NC, United States Chicago, IL, United States (Remote) (Remote) Job Description: Pay Rate: $37.00–$40.00 per hour This is a Remote Opportunity Job Summary The Security Manager serves as the primary security leader and trusted advisor for assigned clients, providing strategic direction, operational oversight, and leadership across a multi-state portfolio valued at approximately $8 million. This position is responsible for the successful execution of security operations, contract compliance, client satisfaction, financial performance, and continuous program improvement. The Security Manager oversees all aspects of service delivery, ensuring consistent operational standards across multiple locations while developing strong client relationships. This role requires a proven leader with a strong service industry background who can manage security personnel, conduct operational and compliance audits, rewrite and implement security policies and procedures, and ensure all contractual obligations are met. Essential Functions The duties listed below describe the primary responsibilities of this position. Additional duties may be assigned based on business needs. - Provide leadership and oversight for security operations across multiple states, ensuring consistent service delivery and operational excellence. - Manage an assigned client portfolio valued at approximately $8 million, maintaining accountability for operational performance and profitability. - Serve as the primary point of contact for assigned clients, building strong partnerships through exceptional customer service and proactive communication. - Maintain full responsibility for contract oversight, ensuring compliance with all contractual requirements, company standards, and client expectations. - Develop, review, revise, and implement security policies, post orders, and standard operating procedures to improve operational effectiveness and regulatory compliance. - Conduct regular operational, compliance, and quality assurance audits, providing recommendations and corrective action plans to improve performance. - Perform security risk assessments and facility reviews utilizing industry best practices to identify vulnerabilities and recommend appropriate security solutions. - Analyze operational and financial performance metrics to identify trends and implement continuous improvement initiatives. - Collaborate with regional leadership to ensure appropriate staffing levels, scheduling, workforce planning, and labor cost management. - Investigate operational issues, security incidents, and client concerns, implementing long-term corrective actions to prevent recurrence. - Lead client account reviews and business meetings, presenting operational performance, audit findings, improvement initiatives, and strategic recommendations. - Assist in the preparation of budgets for guard services, security technology deployments, and operational expenditures. - Support client transitions, contract mobilizations, special projects, emergency response planning, and business continuity initiatives. - Develop and maintain strong working relationships with internal leadership, field management, and client stakeholders. - Promote a culture of accountability, professionalism, safety, and continuous improvement throughout all assigned locations. Education & Experience - Minimum of 5 years of progressively responsible security management experience, preferably overseeing multiple locations or regions. - Strong background in the contract security or service industry. - Demonstrated experience managing large client portfolios and multi-site security operations. - Experience managing contracts, budgets, and operational performance for portfolios valued at approximately $8 million preferred. - Proven experience developing, revising, and implementing security policies and procedures. - Extensive experience conducting operational, compliance, and quality assurance audits. Skills & Qualifications - Strong leadership, organizational, and problem-solving abilities. - Excellent communication and client relationship management skills. - Knowledge of security operations, risk management, compliance, and contract management. - Proficiency with Microsoft Office, including Word, Excel, Outlook, PowerPoint, Teams, SharePoint, and Visio. - Ability to travel throughout multiple states as business needs require. Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. About Us Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits include: - Retirement plan - Employer-provided medical and dental coverage - Company-paid life insurance - Voluntary life and disability insurance - Employee assistance plan - Securitas Saves discount program - Paid holidays - Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members. Our Company Mission: Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job. Job Identification172473 Job CategoryAccount Management General Job ScheduleFull time Locations Parsippany, NJ, United States Denver, CO, United States Los Angeles, CA, United States Phoenix, AZ, United States Charlotte, NC, United States Chicago, IL, United States(Remote) Pay Range$37 to $40 per hour

Role Description Are You a Calm-Under-Pressure Negotiator Who Can Turn Unhappy Clients Into Loyal Ones? - Do you have hands-on experience resolving escalated customer complaints, refund requests, and chargeback disputes? - Can you investigate the root cause of a client's dissatisfaction, separate facts from emotions, and negotiate a “win-win” resolution that keeps their business? - Are you comfortable drafting settlement agreements and formal resolution emails with precision and professionalism? - Can you respond to chargeback notices and retrieval requests within strict deadlines, and build evidence packages that win disputes? - Do you instinctively spot recurring patterns behind complaints and push for the process changes that prevent them? - Can you communicate clearly and empathetically in English, both written and spoken, with clients who are upset? - Are you self-driven enough to work remotely, keep meticulous trackers and logs, and report your results weekly without being chased? If you’re skilled at de-escalation and negotiation, obsessive about documentation and deadlines, and motivated by saving revenue and client relationships that others would write off, we want to hear from you. We are looking for a skilled dispute-resolution professional to join our Escalation and Resolution function for our Christian Filipina and Filipino Visa services. This is a hands-on, individual-contributor role with a high degree of independence: you’ll have a supervisor for guidance and approvals, but you’ll run your own caseload day to day. You will handle complex client issues, escalated concerns, refund requests, and chargeback disputes and your mission is client retention: resolving cases in a way that protects both the client relationship and the company’s revenue. Your day-to-day is a mix of investigation and negotiation. You will work on cases escalated by our Sales, Welcome, and Processing teams, dig into the root cause of the client’s dissatisfaction, and negotiate resolutions within approved limits that minimize refund output while keeping clients satisfied. When a settlement is warranted, you will prepare the agreement using approved templates and secure sign-off through the approval hierarchy. When a chargeback lands, you will assemble the evidence and respond within strict card-network deadlines with a well-documented case. What makes this role different from a typical customer service position is the depth and autonomy of the work. Beyond resolving individual cases, you will keep the Escalation Tracker and Refund/Chargeback Log accurate and up to date, spot recurring escalation trends (e.g., sales miscommunication, processing delays), and surface them to leadership with suggested fixes. You will also prepare weekly reporting on refund volume, chargeback win rates, and escalation themes. The ideal candidate combines the empathy of a client advocate with the discipline of a process-driven operator self-managing, firm on approval hierarchies, meticulous with documentation, and persuasive in negotiation. Qualifications - Dispute Resolution Expertise: 3+ years of hands-on experience in escalation management, complaint resolution, refunds/chargebacks, collections, or a comparable client-retention role. - Negotiation & Retention: Proven track record of negotiating settlements or retention offers that saved revenue and preserved client relationships. - Chargeback Knowledge: Working knowledge of the chargeback/retrieval process (e.g., Visa/Mastercard dispute cycles, evidence requirements, representation deadlines). - Payment Systems: Experience processing refunds in a payment gateway (Authorize.net strongly preferred; Stripe/PayPal or similar acceptable). - Written Communication: Excellent business English; able to draft settlement agreements, formal resolution emails, and executive-ready reports. - Documentation Discipline: Meticulous tracker/log maintenance in Google Sheets; comfortable working within approval hierarchies and documented procedures. - Data Literacy: Able to analyze escalation data, identify trends, and present findings with clear recommendations. Requirements - Receive and investigate escalated cases endorsed by the Sales, Welcome, or Processing teams. - Investigate root causes of client dissatisfaction and negotiate amicable, “win-win” resolutions designed to retain business while minimizing total refund output. - Draft and execute settlement and confidentiality agreements for complex disputes using approved templates and processes. - Manage cancellation and refund requests end-to-end, using established email templates and agreement formats. - Serve as the primary point of contact for complex, high-stakes client issues. - Monitor and respond to chargeback notices and retrieval requests within strict deadlines, preparing evidence and rebuttals to maximize win rates. - Process approved refunds accurately in the payment gateway (Authorize.net) and tag them correctly in internal systems. - Maintain the Escalation Tracker and Refund/Chargeback Log with accurate, real-time data. - Ensure every refund request follows the proper approval hierarchy (Authority Matrix) before processing. - Analyze recurring escalation trends (e.g., sales miscommunication, processing delays) and propose corrective actions or policy changes through the formal proposal process. - Ensure all communications and resolutions adhere to company legal and ethical standards, including the Code of Conduct and Anti-Bribery and Corruption Policy. - Keep resolution templates, trackers, and procedure documents up to date and properly formatted. - Provide weekly reports to the VP of Sales on refund volume, chargeback win rates, and escalation themes. - Coordinate with Team Leaders to provide feedback on agents involved in valid escalations. - Attend weekly department meetings to discuss active high-risk cases. - Submit daily notes on accomplishments and plans for the next day. - Meet personal weekly goals focused on response times and dispute resolution rates. - Complete a weekly achievements review analyzing personal wins, misses, and lessons learned. Company Description

Title: Media Planning Manager Location: Philadelphia, PA Job Description: Number: 610958 Job Category: Professional Services Job Department: Enrollment Services Job Family: Acquisition Job Type: Full Time Level: Experienced About EAB At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve. At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards. About Hybrid Recently acquired by EAB, Hybrid is a globally recognized and award-winning agency that operates as a full-service marketing partner for the education sector, connecting universities with students worldwide. Powered by unrivaled insight, advanced technology, and AI-driven enrollment strategies, our integrated marketing solutions help education brands grow. We tackle the sector’s toughest challenges head-on and continuously strive for excellence, staying on the pulse of emerging trends. When you join our division of EAB, you become part of a tight-knit, ambitious, supportive, and rapidly growing team. You’ll work on big ideas with talented colleagues who respect your input, challenge your thinking and push you to do your best work. Visit our website to learn more about our story. The Role in Brief: Media Planning Manager With 40% year-on-year growth, we are still in our high-growth phase. But we've only just started. We entered the US market last summer and have since secured strategic partnerships with prestigious Higher Education colleges across the country. We currently have a rare opportunity to join Hybrid as a Media Planning Manager, where you'll play a pivotal role in delivering bespoke and complex digital campaigns. We are looking to hire a strong digital-savvy Media Planning Manager with a deep understanding of media buying strategies and campaigns to help us meet and exceed specific client brand, engagement and student recruitment goals. You'll be leading the relationship and be responsible for the success of our flagship US strategic client. As the Digital Account Manager, you will work with our dedicated teams to deliver world class campaigns across paid media (PPC, paid social, display, programmatic). This is a unique opportunity to join a rapidly expanding media agency, advise prestigious clients in the higher education sector on their digital advertising, have a lasting impact on students furthering their education, be part of a global business that works across borders, and be an integral part of Hybrid’s expansion in the US in a strategically core role. This hire will be based in our Philadelphia, PA office. During the first three months, you’ll work in-office five days per week to build strong connections with the team and gain hands-on experience. After onboarding, you’ll transition to a hybrid schedule of three days in-office (Mon, Tues, Thurs) and two days remote (Wed, Fri). This role is listed as Media Planning Manager for posting purposes; the official and internal title of this hire is expected to be Senior Account Manager to align with EAB business norms. Primary Responsibilities: · Lead the senior relationship for the strategic account to understand campaign brief requirements and communicate goals internally · Advise the client on media buying and strategy and take ownership of the successful delivery · Spot opportunities to unlock growth of the account across paid media, turning these ideas into action · Manage client budgets, producing project schedules and reporting on campaign performance · Work with the wider team on new business pitches and presenting to potential clients to win future accounts · Inspire, motivate and develop team members to deliver quality campaigns that excite our clients · Work with our ambitious and dedicated Paid Media specialists on exciting campaigns · Travel to client sites as and when required to deliver review meetings. Basic Qualifications: · 5+ years of experience in account management, client services, or digital marketing · 3-4+ years of experience owning client relationships · Experience managing multiple clients simultaneously · Agency experience working in a client services role · A strong understanding of key paid media channels (PPC, Paid Social, Display etc.) to shape campaign progress and drive results · A highly energetic presence to engage clients and build rapport, while galvanizing our team to deliver powerful campaigns · A passion for planning, pitching and winning new business · Fantastic attention to detail, organizational skills and a calm presence to deliver under pressure · The ability to build long-term relationships and shape the media and marketing strategy for our global partners Ideal Qualifications: · Bachelor’s degree preferred · Experience managing a large portfolio of 4–8 clients with varying budgets · Previous experience of the set-up and implementation of paid media campaigns would be helpful; however it is not a must, in this role · An understanding of the creative process within an agency would be beneficial · Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration. If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day. Benefits: Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include: · Medical, dental, and vision insurance plans; dependents and domestic partners eligible · 20+ days of PTO annually, in addition to paid firm and floating holidays · Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each) · 401(k) retirement savings plan with annual discretionary company matching contribution · Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans · Employee assistance program with counseling services and resources available to all employees and immediate family · Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation · Fertility treatment coverage and adoption or surrogacy assistance · Paid parental leave with phase back to work program for birthing and non-birthing parents · Access to milk shipping service to support nursing employees during business travel · Discounted pet health insurance coverage for dog and cat family members · Company-provided life, AD&D, and disability insurance · Financial wellness resources and membership in a robust employee discount program · Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities Benefits kick in day one; learn more at eab.com/careers/benefits. This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future. At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard. To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Title: Senior Organizational Change Manager Location: UT-Salt Lake City Type: Contract Category: Organizational Change Management Industry: Technology Workplace Type: Remote Reference ID: JN -062026-107481 Description: Remote Our client seeks a Senior Organizational Change Manager to lead the enterprise change program for a Jira on-prem to Atlassian Cloud migration. The role owns strategy through execution and partners with business, technology, and program teams to drive adoption, minimize disruption, and ensure a smooth transition. The scope includes stakeholder engagement, communications, enablement, readiness, and measurement with an emphasis on scalable digital learning and AI-enabled change delivery. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $75.00 to $85.00/hr. w2 JN -062026-107481 Responsibilities: - Own the OCM strategy and execution A–Z for the Jira On-Prem to Atlassian Cloud migration. - Build and execute a comprehensive change plan covering stakeholder engagement, communications, and enablement. - Conduct impact assessments and develop targeted strategies for impacted user groups. - Align change activities with program milestones and rollout phases in partnership with program and technical teams. - Drive organizational readiness, identify risks, and execute mitigation plans. - Manage resistance and increase adoption through structured engagement and communication. - Define and track adoption metrics and success measures. - Serve as a trusted advisor to stakeholders and leaders to build alignment and advocacy. - Develop scalable enablement including quick reference guides, job aids, and self-service resources. - Create AI-generated video content using modern tooling to convert slides into training assets. - Design concise, accessible, and scalable enablement for large user populations leveraging eLearning platforms. - Use AI tools and agents to enhance communications, stakeholder analysis, and training development. - Identify opportunities to embed AI into change workflows and support stakeholder confidence in AI adoption. - Monitor emerging AI tools and propose improvements to modernize OCM delivery. Experience Requirements: - 10+ years of organizational change management experience. - Proven leadership of OCM for large-scale enterprise transformations. - Direct experience with Jira to Atlassian migrations, preferably on-prem to cloud. - Knowledge of structured change methodologies such as Prosci or similar. - Cross-functional experience with business and technical teams. - Strong communication, stakeholder management, and influencing skills. - Business acumen and the ability to navigate complex organizations. Recruitment Transparency Notice These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: · When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc. · Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check! Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.