Role Description This is a case management focused administrative role. You will serve as the organizational backbone of the client experience - managing documentation, maintaining case accuracy, communicating with clients, and ensuring nothing falls through the cracks. This is not an entry-level position. We are looking for someone with a proven track record of administrative excellence who is ready to contribute from day one and grow with us long term. Essential Duties and Responsibilities - Client Relationship Management - Serve as the primary point of contact for assigned clients, building strong, professional relationships through proactive communication. - Communicate with clients via phone, email, and text to answer questions, gather documentation, provide updates, and schedule meetings. - Maintain a supportive and empathetic presence while assisting clients through complex or stressful situations. - Case and Project Management - Manage client case files with precision, ensuring all documentation is complete, accurate, and up to date. - Track project milestones, deadlines, and outstanding action items to keep client engagements moving forward. - Review documentation for completeness and follow up on missing information as needed. - Team Coordination - Coordinate with internal team members to ensure client work progresses efficiently and deadlines are met. - Communicate updates, priorities, and outstanding items across departments to maintain seamless service delivery. - Escalate concerns or roadblocks when appropriate while helping facilitate timely resolutions. - Administrative Support - Maintain organized digital records, client files, and supporting documentation. - Handle administrative responsibilities, including filing, scheduling, document preparation, and project coordination. - Ensure client information is maintained accurately across internal systems. - Problem Solving & Quality Assurance - Identify potential issues early and resolve them independently using sound judgment. - Monitor client progress to proactively address obstacles before they impact timelines or service quality. - Maintain accuracy and attention to detail while ensuring company policies and standards are followed. Qualifications - 3+ years of administrative experience in a professional environment. - 3+ years of customer facing or client service experience. - Demonstrated remote work experience with a reliable, distraction-free home workspace. - Ability to manage multiple priorities in a fast-paced environment. - Proficiency with Microsoft Office or Google Workspace. - Ability to maintain confidentiality and handle sensitive financial information professionally. Preferred Skills - Strong critical thinking and independent problem solving skills. - Exceptional attention to detail - you catch what others miss. - Ability to learn CRM platforms. - Professional written and verbal communication skills. Work Environment - This is a remote position performed from a dedicated home office. Must reside in the United States. - Employees must maintain: - A reliable computer capable of running Microsoft 365 and other required business applications. - High-speed internet with dependable video conferencing and telephone capabilities. - A quiet, private workspace free from regular distractions. - Availability and responsiveness during normal business hours in the Central Time Zone, including participation in virtual meetings and timely communication with clients and team members. Physical Demands - Ability to remain in a stationary position (sitting or standing) for extended periods during the workday. - Ability to use a computer, keyboard, mouse, and telephone for prolonged periods. - Ability to communicate effectively verbally and in writing, including participating in video conferences. - Ability to type accurately and efficiently to perform essential job functions.

• Develop and maintain strong customer relationships to ensure customer needs are met and to generate new business. • Travel regularly to customers and industry trade shows • Qualify opportunities within each account based on our value proposition and engagement with key decision makers. • Understand the customer’s budget and the project’s priority within their organization, including resource allocation and timing. • Develop strategies, measure effectiveness, and articulate course correction with the customer base to achieve targeted growth rates. • Accountable for account growth, development of new business opportunities and maintaining high customer satisfaction • Partner with the Sales Director to plan and develop strategic direction of sales efforts, inventory management, invoicing, forecasting, special pricing, and volume discounts • Use CRM software to manage the sales pipeline and the full customer lifecycle, from prospecting and tracking interactions to follow-up’s and closing the deal. This includes regular maintenance of next steps, expected close date and associated volumes. • Maintain professional and technical knowledge by reviewing professional publications, establishing personal network and participating in professional societies. • Inform Michelman of market trends, competitive products, and pricing trends • Perform related duties as assigned or as the situation dictates

Role Description ODIN drives direct growth via specialized seminars, webinars, and partner ecosystem activations targeting high-net-worth expat networks across APAC. This role is the strategic and operational engine beside the leadership team: building the partner pipeline that fills the room, and owning the systems that turn every attendee into clean, actionable pipeline the same night. The Global Partnership Manager is responsible for building and activating Odin’s partner network, identifying potential partners, developing commercially valuable relationships, and coordinating seminars, webinars, conferences, and community activations that generate qualified client opportunities. - Build and own ODIN's partner pipeline across APAC/US — prospecting, activation calendars, business cases - Represent ODIN at business mixers, community conferences, executive network events - Own full-cycle event logistics: pre/during/post-event vendor, venue, and budget management - Deploy and maintain BAMFAM infrastructure (booking links, QR opt-in, in-room sign-in flows) - Ensure 100% of event traffic uploaded to HubSpot by midnight with zero untagged contacts - Maintain ≥95% contact data quality (email + phone) to protect the 5-min SDR speed-to-lead SLA - Log partner touchpoints — no Tier A partner silent more than 5 days - Deliver monthly performance dashboard by the 5th business day - Enforce sponsorship terms — lead data access is non-negotiable in any partnership deal Qualifications - Bachelor’s degree in Business, Marketing, Communications, International Relations, or a related discipline, or equivalent relevant professional experience. - Professional or near-native fluency in written and spoken English and Korean. - Eligible to work in South Korea; willing to travel internationally - Strong professional presentation, written communication, negotiation, and stakeholder-management capability. Requirements - Minimum 3 years of experience in business development, corporate partnerships, event marketing, or a similar commercially focused role. - Proven experience converting partnerships, events, or community activations into measurable leads, sales opportunities, or revenue. - Hands-on experience managing pipelines through a CRM; HubSpot experience is preferred. - Experience coordinating end-to-end events, including venues, vendors, budgets, attendee management, and post-event follow-up. - Demonstrated ability to manage senior stakeholder relationships while completing detailed operational work such as data cleaning, CRM updates, and event run-sheets. Company Description ODIN is the global leader in Australian mortgage broking and tax services for Australian expats and overseas investors. We operate an ACL-regulated, TPB-registered multi-practice model spanning mortgages, tax, and conveyancing, with offices in Hong Kong, Singapore, Nepal, and Australia. Our clients are high-income Australian expats making some of the most consequential financial decisions of their lives — we take the trust that implies seriously. At Odin, we operate with high ownership, deep accountability, and an obsession with delivering exceptional customer experiences. This is not a traditional partnership role focused only on networking, relationship maintenance, or event attendance. You will work directly with senior leadership to identify high-value partners, develop commercial partnerships, coordinate seminars and events, and ensure every event attendee is converted into clean, actionable sales pipeline.

• The Territory Account Manager - Service North Central will be responsible for the planning and execution of MOSE (Motion Business - Motion Service) Drives Service sales strategies in their assigned territory of the United States. • Primary responsibilities include executing service sales plans, providing sales growth to achieve service sales goals specifically for the Drives Equipment Service team. • Work in a cross functional capacity, between internal sales and marketing teams, as well as external channel distribution partners, to grow the service market for ABB Drives Service Division and uncover service sales opportunities within the assigned territory for Drives Services. • Work with the current customer base to provide optimum service solutions in the assigned territory in various service vertical markets as it pertains to VFD (Variable Frequency Drive) Service. • Achieve targeted sales and profitability levels in existing markets, while simultaneously penetrating and meeting sales growth goals and profit goals in targeted new markets. • Monitor progress against targeted strategic and operational goals.