• Identify client needs and recommend tailored insurance solutions • Develop and maintain strong client relationships • Generate leads through networking, referrals, and company-provided resources • Educate clients on available policies and coverage options • Follow up with prospects to close sales and maintain customer satisfaction • Stay informed about industry trends and product offerings • Work independently while collaborating with a supportive team

Role Description As Head of Delivery, you’ll be a key member of MASH HQ and will own the end-to-end delivery of MASH accounts – from onboarding MASHERS into client programmes through to supporting their performance, strengthening client relationships, and ensuring our work lands with consistency, quality, and measurable impact. This is a senior role for someone who knows how to integrate together people and the programmes. You’ll stay close to our embedded teams, mentoring and supporting them as they grow into trusted client partners. At the same time, you’ll stay close to clients – helping connect the dots across workstreams, bringing different parts of the programme together, and adding the account management, delivery leadership, and analytical rigour needed to keep everything moving well. You will be the person who makes sure delivery does not drift: - MASHERS are set up properly, supported properly, and challenged properly. - Clients feel looked after, and all risks (capacity, capabilities, performance) are seen early. - Accounts operate as joined-up systems with clearer priorities, better visibility, and stronger ways to measure the value of our work over time. Qualifications - Strong experience in senior client leadership, delivery leadership, or client services roles. - Experience in delivery leadership, account leadership, client services, or programme leadership within agency, consulting, or embedded team environments. - Ability to run accounts end to end across people, clients, quality, programme continuity, and measurable impact. - Client-facing, service-minded, and commercially aware. - Strong instinct for people leadership, account stewardship, and operational excellence. - Analytical and comfortable using trackers, dashboards, reporting, and KPIs. - Mentor by nature, supporting teams with both challenge and care. - Highly organised and calm under pressure. - Ability to build trust quickly and communicate clearly. - Deep care about quality in output and teamwork. Requirements - Stay close to clients as a senior delivery and account partner. - Own the day-to-day health of accounts end to end. - Support account management conversations with delivery insight. - Build trusted client relationships through clear communication. - Monitor scopes, trackers, budget visibility, team capacity, and account rhythms. - Partner with MASH Leadership to ensure account finances are healthy. - Guide teams on briefs, priorities, stakeholder expectations, and output standards. - Define success measures, KPIs, reporting rhythms, and ways to show value. - Surface insights, flag risks, and identify improvement opportunities. - Champion a culture of strategic, operationally disciplined, and impactful delivery. - Run regular team health checks and monitor morale and performance. - Deliver MQR’s (MASH quarterly reviews) to align work and client expectations. - Partner with leadership on development planning and performance support. - Reinforce MASH standards across professionalism and accountability. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health and wellness benefits. - Opportunities for professional development and growth. - Flexible working hours and remote work options. - Collaborative and inclusive company culture. Please note Due to the high volume of applications, we unfortunately can’t get back to every one of you, and only successful applicants will be contacted. When you share your details with us, we consider this as consent for us to use your data during the application process. We may implement AI in various stages of the recruitment process, but human involvement will always remain as part of our hiring ethos. At the moment, MASH is not in a position to sponsor work visas, so you have to be eligible to legally work in the country where we’re hiring.

Role Description Responsible for follow up of insurance to include: claims submitted, appeal processes and inquiries; monthly accounts receivable reports to ensure timely and maximum reimbursement from assigned insurance carriers. - Field patient and insurance calls regarding patient account receivables. - Audit patient accounts for accuracy regarding charges, payments, demographics, insurance information and filing to ensure contractual agreements are being met. - Request adjustments, write-off, payment, refunds/recoups, and transfers when appropriate. - Work insurance aging reports, review claims status, patient eligibility, accuracy of account information and modify as needed to ensure proper and timely payment while maintaining A/R aging per company guidelines to maximize reimbursement. - Submit patient claims, paper and electronic, after corrections have been made or when re-billing is needed. Create appeal letters to submit to insurance carrier for timely payment. - Review and reply (as needed) to all insurance correspondence, including assigned carrier newsletters and guidelines as well as maintain a working knowledge of assigned carrier website. - Maintain current knowledge of insurance guidelines through newsletters and websites. - Assist with demographic/charge entry and capture of all hospital charges. - Work in all areas of the department during peak times, vacations, illnesses, etc. Qualifications - Two or more years in health insurance processing; medical office experience preferred. Requirements - High school diploma or equivalent; some college preferred.

Role Description REMOTE Medicare TeleSales SHIFT: Monday - Friday between hours of 8am - 5:30, with some weekends. Responsible for enrolling Medicare Members telephonically into the Medicare plan and for providing superior telephonic sales service for prospective Medicare members. Educate prospective/current members on Medicare products, benefits, enrollment rules and next steps in a clear and compliant manner. Qualifications - Current Health Insurance license required - any state; NY appointment required or must be obtained within 30 days of offer and maintained as a condition of continued employment in the role. - Must have Health Insurance License, preferably in NY. - Medicare Advantage Plan knowledge and experience administering. - AHIP certification. - At least 1 year of previous industry related experience in the area of marketing, sales or client services preferred. - Familiarity with operation including claim, customer service billing and enrollment preferred. - 2 – 3+ years of sales, telesales, call center or customer service experience, preferably in healthcare or Medicare (Required). - Additional years of related experience may be considered in lieu of degree (Required). - Working knowledge of Medicare products, CMS regulations, enrollment guidelines, compliant sales practices (Required). - Strong communication skills (verbal, written, interpersonal); ability to explain complex information in a clear, customer friendly manner to all audiences (Required). - Demonstrated ability to manage a high volume of calls while maintaining accuracy, professionalism and service quality (Required). - Proficiency with MS Office and experience working in automated systems, CRM platforms or enrollment tools (Required). - Strong organizational, time management, analytical and problem-solving skills (Required). - Ability to exercise sound judgement, maintain confidentiality, and handle sensitive member information appropriately (Required). - Bilingual skills, Spanish (Preferred). Requirements - Conduct telephonic sales presentations and enrollments in accordance with CMS requirements, state regulations and internal compliance standards. - Assess customer needs, answer questions accurately and recommend appropriate plan options based on eligibility and coverage requirements. - Document all member interactions, enrollment activity and follow up actions accurately in departmental systems and required platforms. - Maintain current knowledge of Medicare products, benefits, promotional campaigns, scripts, systems, and policy updates. - Support a positive customer experience by demonstrating professionalism, empathy, active listening and timely follow through. - Collaborate with Sales, Marketing, Product Management and operational teams to identify member concerns, process issues and improvement opportunities. - Meet established productivity, quality, compliance and customer service expectations. - Perform other duties and special projects as directed, assigned, or required. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.